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TourRadar Reviews

4.6 Rating 6,711 Reviews
91 %
of reviewers recommend TourRadar
Company Reviews Metrics Info
4.6
Based on 6,711 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous
Verified Buyer
“Excellent”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Good customer service”
Helpful Report
Posted 4 years ago
Jacques
Verified Buyer
“Easy to find the perfect tour well suited to your needs”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Easy booking, easy payment.”
Helpful Report
Posted 4 years ago
David
Verified Buyer
“Quick and simple process”
Helpful Report
Posted 4 years ago
Brett
Verified Reviewer
“Was looking to book a tour and found a German Escape tour by Globus advertised on Tourradar for $939. Never tried TourRadar before so read reviews and thought I'd give them a go, so I booked for my wife and I. Paid a $700 deposit and then receive an email message from Tourradar to say their is an issue with their website and it's displaying a discount that doesn't apply to the tour advertised and the price is now $1300 per person. I cancelled the booking and 4 days later I'm still waiting for my deposit to be released and the same tour is still on the website for $939, so beware. Wouldn't use again.”
Helpful Report
Posted 4 years ago
Hello Brett, Thank you very much for taking the time to leave a review. After taking a look at your booking, we understand exactly where you are coming from. As all prices on our website are loaded from the Tour Operators website automatically -it seems as though there was a discount pulling through which was not applicable for this specific tour and had to be adjusted manually. However, we were able to increase your TourRadar savings to try and match the original savings price. Though there was still a slight difference in pricing, we understand that you wanted to go ahead and declined the booking. We thank you for bringing this issue to our attention and our Tech Team has since corrected the pricing on our site. Please be sure to reach out to our Customer Support team who are available 24/7 to help answer any further questions or concerns you may have. Kind Regards, The TourRadar Team
Posted 4 years ago
Linda
Verified Buyer
“I spoke with several individuals who gave of their time to explain the tour and I was very pleased with their professional tone. I would like to thank everyone I spoke with during my frequent calls.”
Helpful Report
Posted 4 years ago
Jo A
Verified Buyer
“My friend and I had to call in order to be certain of the deal. Both people we spoke to were friendly, knowledgeable and went out of the way to assist us! TourRadar was also responsive to all emails in a timely manner.”
Helpful Report
Posted 4 years ago
Werner
Verified Buyer
“Booking my trip with TourRadar was easy and straightforward. There was help available (instant chat) in case of any additional questions. Overall, the company seems well organized and very customer friendly.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Easy booking process”
Helpful Report
Posted 4 years ago
Michael
Verified Buyer
“Very straightforward, easy, and timely feedback from Andres concerning hotel and timeline questions.”
Helpful Report
Posted 4 years ago
Joy
Verified Buyer
“I was called soon after my booking and was helped through the process. The person I spoke to was very friendly and helpful and I ended up upgrading as a result of the call.”
Helpful Report
Posted 4 years ago
Richard
Verified Buyer
“Everything was handled professionally, transparently and expeditiously. They responded promptly and to any questions or concerns I had.”
Helpful Report
Posted 4 years ago
Megan
Verified Buyer
“I just booked my second trip through Tour Radar, and yet again I am thoroughly impressed with how wonderful they are to work with! They make it so easy and their rates are very affordable. I will continue to book via Tour Radar every chance I get!”
Helpful Report
Posted 4 years ago
Michael
Verified Buyer
“TourRadar helped us find a vacation trip to fit in our tight schedule and budget. The online chat agent helped us get answers right away.”
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Posted 4 years ago
Mircea
Verified Buyer
“Profesional, nice talking with them, intime answer”
Helpful Report
Posted 4 years ago
Piotr
Verified Buyer
“So many choices!!! Had troubles narrowing tours down, I wanted to go on all of them! :) Great customer service and quick responses. Can't wait for Cuba!”
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Posted 4 years ago
Rodney
Verified Buyer
“My booking was quickly and efficiently dealt with, thank you.”
Helpful Report
Posted 4 years ago
Petruta
Verified Buyer
“I called to book an Italian trip and I was very pleased with the operator. Very helpful and pleasant. It's my first time that I book with TourRadar, but for sure not the last.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Hassle-free booking. Easier than I thought it would be. Well beyond my expectations. I'm sure the trip will be the same.”
Helpful Report
Posted 4 years ago
TourRadar is rated 4.6 based on 6,711 reviews
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