TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Everyone was wonderful--knowledgable and helpful. The only thing I would recommend at this point is to remove the queston about pre-existing conditions re: travel insurance. We do not buy travel insurance until after the confirmation AND we do not have pre-existing conditions, but my answer to the question caused quite a long delay in confirmation. We are so excited to go on this trip thru TourRadar!”

Helpful Report

Posted 4 years ago

Hi Linda, Thank you for your review. We're delighted to hear that everyone who helped you with your booking was knowledgable and helpful! As per your correspondence, we likewise gathered that the tour operator may have missed your previous message about pre-existing conditions and decided to ask again just to be on the safe side. We're glad to see that this has since been sorted out and that you're now all confirmed. Kind Regards, The TourRadar Team

Posted 4 years ago

“The staff have all been very helpful in organising a cycling tour.”

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Posted 4 years ago

“Very helpful representative from Tour Radar. Some lack of communication between tour operator and Tour Radar caused some frustration but was resolved successfully”

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Posted 4 years ago

Hi Stephen, Thank you for sharing your booking experience with us. We’re happy to hear that any initial issues experienced with your booking were eventually resolved. Our 24/7 customer support team is always readily available to iron out any kinks to make the booking process as easy as possible. Kind regards, The TourRadar Team

Posted 4 years ago

“Prima esperienza con questa agenzia.Risposte rapide ed esustive. 24h/24h.”

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Posted 4 years ago

“Very prompt response to questions.”

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Posted 4 years ago

“We awaiting anxiously to enjoy Spain tour!”

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Posted 4 years ago

“would b nice if you sent me an email confirm ounce i booked this trip had to go out of my way to put the info in my files”

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Posted 4 years ago

Hey Brian, Thank you very much for booking another amazing tour with TourRadar as well as for taking the time to leave a review. We have taken a look at your booking and can see that your tour was automatically confirmed as soon as the booking was made. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat, and telephone! Kind Regards, The TourRadar Team

Posted 4 years ago

“Responsive and money saving.”

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Posted 4 years ago

“Never used TourRadar before, was a bit nervous, but booking went smooth and easy. So far so good.”

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Posted 4 years ago

“Very helpful and responsive staff. Fantastic experience, would highly recommend TourRadar”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“Easy to find the perfect tour well suited to your needs”

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Posted 4 years ago

“Easy booking, easy payment.”

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Posted 4 years ago

“Quick and simple process”

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Posted 4 years ago

“Was looking to book a tour and found a German Escape tour by Globus advertised on Tourradar for $939. Never tried TourRadar before so read reviews and thought I'd give them a go, so I booked for my wife and I. Paid a $700 deposit and then receive an email message from Tourradar to say their is an issue with their website and it's displaying a discount that doesn't apply to the tour advertised and the price is now $1300 per person. I cancelled the booking and 4 days later I'm still waiting for my deposit to be released and the same tour is still on the website for $939, so beware. Wouldn't use again.”

Helpful Report

Posted 4 years ago

Hello Brett, Thank you very much for taking the time to leave a review. After taking a look at your booking, we understand exactly where you are coming from. As all prices on our website are loaded from the Tour Operators website automatically -it seems as though there was a discount pulling through which was not applicable for this specific tour and had to be adjusted manually. However, we were able to increase your TourRadar savings to try and match the original savings price. Though there was still a slight difference in pricing, we understand that you wanted to go ahead and declined the booking. We thank you for bringing this issue to our attention and our Tech Team has since corrected the pricing on our site. Please be sure to reach out to our Customer Support team who are available 24/7 to help answer any further questions or concerns you may have. Kind Regards, The TourRadar Team

Posted 4 years ago

“I spoke with several individuals who gave of their time to explain the tour and I was very pleased with their professional tone. I would like to thank everyone I spoke with during my frequent calls.”

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Posted 4 years ago

“My friend and I had to call in order to be certain of the deal. Both people we spoke to were friendly, knowledgeable and went out of the way to assist us! TourRadar was also responsive to all emails in a timely manner.”

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Posted 4 years ago

“Booking my trip with TourRadar was easy and straightforward. There was help available (instant chat) in case of any additional questions. Overall, the company seems well organized and very customer friendly.”

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Posted 4 years ago

“Easy booking process”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews