TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“I do not know where to begin...our guide Vjeran was SPECTACULAR!!We saw everything.The Northern Lights, Whales,Snow,Waterfalls,Crater,and much,much more.I intend to revisit your beautiful country again in the near future and would hope that Vjeran would be my guide!!!!!!!Our accomadations ere faabulous, food great and of course the working fol ks GREAT! I have been home in Boston for less than 24 hours and miss you already!Give Vjeran a big hug from Alexander,Vicki,Rosemary and Bryan.”

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Posted 2 years ago

Hello Vicki, We are stoked to see that your adventure up North has been spectacular and you got to create memories that will last a lifetime! We at TourRadar highly appreciate it when you take the time to share some lovely details, as your operator has been taking care of you well. Partnering with smaller tour operators can allow travelers such as you to experience an authentic way of touring. Once you are ready to book your next adventure, please get in touch! We are available 24/7. Thank you for your review and take care. The TourRadar Team

Posted 2 years ago

“Would highly recommend Tour Radar! Myself, along with 2 lady friends have just enjoyed an outstanding 5 night private tour on Romania. Our Tour Guide Vlad was wonderful in every way, knowledgeable, easy to talk to, flexible with adjustments to itinerary (if needed), sense of humour. We were very lucky to be the only 3 passengers in a spacious and comfortable van. The places we visited and scenery were just sensational. Hotels were excellent, so well located and comfortable. Could not fault this tour. Well worth the cost. Lucky ladies were we!”

TourRadar 5 star review on 12th October 2022

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Posted 2 years ago

Hi Dianna, Your wonderful review of your past travels to Romania is the reason we at TourRadar are doing what we´re doing: Connecting travelers like you to their life-enriching trips, offering an easy-to-navigate platform, and communication channel with our operators. We make booking multi-day tours seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Don´t hesitate in reaching out to us again, when you are ready to book your next dream adventure! Cheers! The TourRadar Team

Posted 2 years ago

“Luxury private golden triangle tour. A honeymoon had been booked eventually having had to cancel 3 times because of Covid.Our honeymoon had been planned for the start of the tour 13 th October 2022. I recent had a hospital consultation and was instructed I need surgery for vascular disease.I informed the tour operator on the 19 th September of the dreadful situation and was told I couldn’t put the tour back I was unable to get a refund because the hotels had been booked and paid for. I had also booked hotels for prior to the tour and the ending of the tour extensions and was able to get a full refund or move dates. We are devastated by this news as we are not in a financial position to ever visit India again. Kim McCartney Robin Wilson”

Helpful Report

Posted 2 years ago

Hi Kim, First of all, we hope our reply finds you well and healthful! It's truly regrettable that due to the surgery, you could not continue with your Honeymoon plans in India this October. We understand fully though, that your well-being is the most important element in celebrating your marriage. After a check, we are happy to see that you have successfully found a resolution after communicating and working together with our Customer Relations team, as well as with your local tour operator. Connecting travelers like you to their life-enriching adventures is our mission, so we will always try our best to keep your travel dreams alive. All the best and take care. The TourRadar Team

Posted 2 years ago

“We were hosted in Egypt by Remon from timeless travel, he was really amazing, knowledgeable, kind and really proud of his heritage. I do feel that we had value for money with this tour, it was really busy however we really did get to experience the historical aspects of Egypt.”

TourRadar 4 star review on 9th October 2022

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Posted 2 years ago

Hi Yashika, TourRadar makes booking multi-day tours seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. We are happy to see that your adventure in Egypt with Timeless Travels has been amazing! As we are continuously wanting to improve our services, feedback for us and the 2,500+ operators we partner with is very important. If you have suggestions for optimisation, we would love to hear your input. Thank you for choosing TourRadar. The TourRadar Team

Posted 2 years ago

“Their website won't take my payment, I called them and repeated all of the travellers' information and they still couldn't confirm the payment, then they said they'd call me on Monday with their payment specialist, but nobody called me. So I then called on Monday, again, and they said they had no information about the reservation and that a payment specialist wasn't around but would call me the next day. This is just the most ridiculous process!”

Helpful Report

Posted 2 years ago

Hi there, We regret seeing that your booking experience has not been smooth at the start. In the meantime, we are happy to see that the issues have been resolved successfully and our support team has reached out to you with regard to that. At last, the booking has been confirmed swiftly and the communication between you, the operator and us improved tremendously. If there was anything else you´d like to share, please let us know, we are grateful for any feedback. Thank you. The TourRadar Team

Posted 2 years ago

“I would say overall this tour delivered on all its deliverables that it promises that you will see, HOWEVER, TourRadar contracts out each leg of your itinerary to smaller local travel companies, which caused problems for us. We were initially informed by an employee for a third-party travel company in Athens that all hotel transfers were private and that drivers would have our names at the airport/port, etc. However, in reality, this simply was not the case, which caused us major confusion and resulted in us missing our transfer once in Naxos where the driver did not have our names but the name of the hotel instead. Also, on that part of the tour, the transfer to our hotel was NOT private as previously indicated and the tour was over capacity unlike what was indicated on the website. Overall, the consistency of your travel experience cannot be guaranteed if you go with TourRadar, so I would recommend looking into other travel companies.”

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Posted 2 years ago

Hello Faye, We appreciate you taking the time to write us a review on your recent trip to Greece, and are happy to see that overall, you had a good time. It is correct that TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travelers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. Despite your situation on transfers not being smooth as mentioned, we truly hope that you had a wonderful time exploring! In case any travel-related questions may arise in the future, our 24/7 customer support team at TourRadar is always happy to help and guide you on our platform. Thank you! The TourRadar Team

Posted 2 years ago

“Let’s just say I travel a lot and have been on many tours in Europe and this was the worst. The context person on my bus didn’t speak English, never explained anything to the 8 other English people in my group. We had to bring our own luggage down to the bus every time. Had to chase him down and ask what time the bus is leaving every morning. Never explained anything to any of us. I ended up leaving the tour in Barcelona and doing my own thing and taking the fast train to Madrid. This tour had the worst customer experience ever.”

Helpful Report

Posted 2 years ago

Hello Natalie, We are sorry to see you feel this way about your last trip to Europe with one of our operators. After a check on your booking, we can confirm that our dedicated Customer Relations team has worked through your negative experience together with the respective tour operator. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. Thank you for your review. The TourRadar Team

Posted 2 years ago

“Run! Run for your dear life and make sure they don’t take your 7,020.00 euros (roughly $10,000 Australian dollars). It was a nightmare from the moment I stepped on board. The cruise director, Jan Pedersen, had a hissy fit because 70 passengers did not turn up from USA. They were on the runway and the co-pilot didn’t show up so they couldn’t come. That’s when he had a melt down about his financial loses for a cruise ship that was supposed to have 150 people. I seem to become the sad target as I wasn’t told it was meant to be group bookings only and not individual travellers. On day 1 I approach him with my English printed excursion sheet and he says to me it’s all in German and the tour guides will be speaking in German and he can’t just change it for just me. I never even asked him to change it. I have a masters in international communication and I have worked as an employment and discrimination lawyer as well. I have never had a problem being surrounded by people who want to speak in their own language. I even gave him an example where a good friend (a city councillor in Australia) of Chinese descent invited me to his victory party (I was his campaign manager) and all his friends and family were Chinese and spoke Chinese. He asked if I would be offended or uncomfortable if they all spoke in Chinese. I had no problems. I enjoyed conversing in English with them and watching their culture and listening to their language. I thought this example would reassure Jan and it did make him come around. I even said I studied and came first in German in high school (many years ago) and he gave me his German excursion sheet. I used google to translate and the English sheet to compare and pick what I wanted. However, before he agreed, he said to me (like it was my fault) “do you know you’re the only individual on this group and from Tour Radar? Everyone else is in a group. You’re supposed to be in a group.” I soon realised how nasty it was becoming because I wasn’t part of a group. I also am not someone from a high socioeconomic background to please the cruise director. He said to me at one stage “where am I going to fit you? You’re not German, you’re not American bank group and you’re not from Israeli group.” I wanted to say I’m a human being and a paying customer, isn’t that enough? However I remained calm and civil. On my first excursion I got put with a German family and one couple who only spoke English and French. Before getting on the bus they had decided for Guide to speak in English instead of German and he said it was requested by the couple. I had no problems and he spoke in both German and English. I was upset though when I realised that, because I had emailed and complained to Tour Radar, the Guide was saying things familiar to my complaints that I had mentioned privately in my email to Tour Radar. A Tour Radar agent confirmed she had forwarded my email to the cruise director. I was upset but understood she did it to resolve the matter and with the begs intentions however Jan (cruise director) was stupid enough to tell the Guide and all of a sudden it was horrifying public knowledge instead of the matter being resolved privately and without bringing it to the attention of other guests. The cruise director, for some weird reason, got the tour guide involved and the tour guide said “don’t blame me, Jan got me to say it.” This was after I got angry that the tour guide was saying there was no segregation or racism if the customers were grouped according to languages. I said I’ve done my masters in international communication and languages have everything to do with culture and race. The worst part was when someone in the group said “maybe next time we’ll be able to have the tour in German.” I thought I never objected. I never requested it to be in English and the comment was underhanded but not surprising given the governing mentality of the cruise ship and the corporate culture highly influenced by a particular language (German) and as a result tied in to a cultural group, which makes others not welcomed (unless money plays a part and you’re from the “Old Second National Bank” or “Home State Bank” and then Jan and Leuftner is willing to turn a blind eye. As the saying goes “money, money always honey in a rich man’s world” (ABBA song). I had a second horrible experience where I could not freely sit wherever I wanted to - all the other groups had reserved tables (numbered tables) and so the segregation proceeded (the ones from the banking groups are all American, the Bishvils are all Jewish and some Germans are participating but they’re being called “the German group.” My first night I was told I’d feel more comfortable with the Americans. I said to the waiter I don’t mind if I sit with Germans. I don’t have a problem. They made a German family sit with me. Then the next morning at breakfast another waiter is forcing me to sit with the same German family. I thought what if I want to sit alone and I can’t be this woman hanging around a poor German family 24/7. What if they want family time. I said this to the waiter. This was my complaint to Tour Radar in the email that was advertised by Jan to the guide on the excursion. I return from the excursion and the head Hungarian hotel manager says he needs to speak to me about sitting arrangement. At this point I thought I’m going to go crazy as I haven’t enjoyed a single moment and every person keeps bringing it up. I let him speak and said to him I don’t want to make a mountain out of a mole hill. Please just resolve it and move on. He said I could sit wherever I like and any person I wanted to sit and have dinner with me, whether it be him or the captain or anybody else, would be happy to. However the nightmare didn’t end here. I went to dinner and one particular Hungarian waiter forced me to sit at a table with Americans. I didn’t have a problem at that point as I thought maybe he hasn’t been told yet. However try having dinner or eating with four to five new people each time asking you about your life. Sometimes sitting alone is nice and welcomed. Or choosing where you want to sit at all. Another meal time (I think it was lunch and before the Hungarian Hotel Manager spoke to me) I got told by three other waiters tell me I’d feel comfortable sitting at another table with Americans because I speak the same language. I’ve never felt offended in my life. I asked “you’re telling me I should sit with Americans just because I speak English?” The reply was a simple “yes.” They didn’t know (or cared) that I am Armenian by nationality, born in Lebanon and my mother speaks in broken English (which I always tell her she speaks in perfect English to me). The icing on the cake was when at another lunch time I saw two sets of plate as I tried to sit there (feeling very uncomfortable about the whole table reservations based on language and culture) I was told two people had requested to sit alone. I thought how very accomodating for them. Is it because they’re German or become they have money? At one time I had an argument with Jan about how it’s not my fault if Tour Radar booked me for this trip if it’s meant to be a group trip. He said it’s Tour Radar’s fault because Tour Radar would have been told by Leuftner that they only accept group bookings. He tried to blame solely Tour Radar and I said to him that it really was Leuftner’s fault for taking my money and forcing me on a trip from hell. I said if it is Leuftner’s policy that there can’t be any individual travellers and only group bookings then Leuftner should have stood by its policy and morals and told Tour Radar “No sorry you have to go back and tell this individual we only accept group bookings” and not have taken my money. I said “either Lueftner should have stood by it’s principles and company policy or chosen to make money (profit).” It obviously chose to make money and didn’t care that an individual like myself would be faced with such distress and discomfort and have an extremely bad trip as long as the other “groups” are happy with their experiences. There is so much more I could tell you. I’ve been forced to sit potatoe chips and chocolate in my cabin so I don’t have to deal with the whole dinner situation and the seating. Yesterday I cancelled got on the D-Day trip with the “American group” and the “Israeli Group” as Jan calls them because of the bad experience of having to listen about stones and walls and being the only person on the tour. D-Day was important as a small amount of Australians were part of the British Navy/Army and also flew across the skies in the efforts to save their fellow American Army/Navy friends. A great day robbed because of a cruise director, ship and company policy that “languages” (in essence cultures) must be grouped. I have chronic pain and because I didn’t go on that bus trip I was forced to walk over an hour to the next town (tourist information said it was an easy 40minutes walk) to see Victor Hugo’s museum and then back an hour to the boat. If I was even told by the ship personnel that there is absolutely nothing to do in Caudebec en Caux and they don’t open cafes or restaurants (very little) until 3pm I wouldn’t have gone out. However if I had that comfortable bus trip to Normandy Beach and the other areas I wouldn’t have come to the ship and put heat pack, with huge blister underneath my feet and unbearable pain throughout the evening and then only to be brought to tears by a heartless cruise director. He changes his mind the way sails change in the wind. My final complaint yesterday was when I received a late brochure about today’s events. I was shocked that it was different from what the initial tour brochure stated, which was that guests we didn’t want to go on any excursion could get off at Les Andeleys and then get off at Vernon. The daily program (brochure) that was brought to me last night stated that if you don’t go on an excursion you cannot leave the boat. I was upset. When I phoned the front desk one cruise personnel told me a ridiculous reason. He said those tourists who aren’t on an excursion cannot leave the ship because the Mayor of Les Andeleys doesn’t allow it. Imagine telling a lawyer who has also worked alongside criminals such a ridiculous lie. I went along with it and then I phoned back and asked if I could speak to Jan but he said Jan was busy after I heated him speaking to someone. You see, one thing I discovered about Jan’s character is that he loves the sound of his voice. One evening he hurried the guests upstairs of where we were late to hear him speak. I looked at one waiter (as one intelligent American observed they are all Romanians because they’re cheap labour) with all these dishes he was picking up and I said can I have tea as it hadn’t been served (part of the supposedly free and available 24 hours as part of the package). He says yes you can go upstairs and have it there or here. I said I’ll go up as I felt sorry for him and then I ask for tea upstairs and I get hit with a bill of 2,50 euros. I was shocked! Nevertheless back to last night, so I was speaking to Jan and I asked him about daily brochure and if guests could not get off was this because the ship was going to go to Vernon to pick up the other guests on the excursion and he says yes. I replied to him that this was not what the initial brochure said, which would constitute false advertising by Tour Radar and Leuftner, and that I wanted to go complain to Lueftner management and I wanted an email. Jan says I can email him. I knew if I email him that email wouldn’t see the light of day and a very intelligent and switched on American tourist said the same thing to me before I brought it to his attention. Luckily there are highly intelligent guests on this ship. I tell Jan I don’t want to email him and I want to email Leuftner management and in an arrogant and angry voice he says “I am the cruise director and I am a the highest one here on the cruise ship.” What an arrogant person I thought! The highest one on the ship in terms of rank and management is the ship’s captain. Tonight we’re having a farewell dinner with the Captain but, again, I won’t be attending and I’ll be starving in my room with potato chips and chocolate. Jan then tells me to email Tour Radar and I said Tour Radar is only the sales agent and not the one responsible for this cruise or the experiences I’ve had to endure. I then said I need to get off this ship. I’ll go on the cruise and he says “no, you wrote a letter saying you don’t want to do the tour anymore. You can’t change your mind. You’re not going.” I was shocked and distressed given that he first tried to persuade me to go and because I said I was going to complain he then refused for me to go on the excursion. He has tried to talk to me several times today and I have not wanted to have anything to do with him. I have written to Tour Radar but not received a response. I’m literally on this ship and I can’t wait to get to Paris and go home. DO NOT BOOK THIS CRUISE OR BOOK ANY OF LEUFTNER OR AMADEUS. However, that being sad my heart goes out to the staff and crew who are so generous, hard working and have tried to been so supportive of me and my ordeal on this ship. As the American guest said, Jan only spoke in German when he was drawing the raffle tickets and on the day the majority of guests returned from Normandy Beach for the remembrance of D-Day. he didn’t realise that most of the guests were on the other side of where the gun was being pointed: down at the beach towards Americans (obviously the rest were Jewish who’s ancestors survived the holocaust. I’ve never come across such a toxic environment where guests are “grouped” and solo travellers are caused distress and money matters so much to a cruise director and to Lueftner obviously. I told Jan this morning he only cares about money and little does he know I have the admiration and respect of several Australian politicians and former Australian Prime Ministers. I said I don’t have money but I have their admiration and respect.”

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Posted 2 years ago

Hello Rose, We appreciate you taking the time to write us such a detailed review, though it deeply saddens us to see that you did not enjoy your cruise with Lueftner Cruises. After a check in our system, we can see that your complaint has been successfully handled by our Customer Relations team, and they liaised between you and Lueftner Cruises. We hope your communication with us at TourRadar and the dedicated agents who you´ve had contact with, offered you some form of resolution for the experience you had. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour and cruise operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. Thank you. The TourRadar Team

Posted 2 years ago

“I am trying to book a tour through Tour Rader. I have contacted about 6 tour companies on the list and not one company has got in touch with me. I have made two or 3 attempts. What is wrong.”

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Posted 2 years ago

Hi there, We are happy to see you are interested in booking a tour through us but are sorry to see you encountering issues in doing so. As soon as you have found some particular tours to your liking, you can contact the tour operator directly, by clicking "Ask A Question" right below the photos. This way you get the most detailed information and answers, to open questions that may arise. Please bear in mind that due to different time zones, the operator might not get back to you immediately, and we kindly ask for patience for at least one business day. Our Vienna, Toronto, and Brisbane - TourRadar teams are organised in a way to cover support to customers 24/7 anywhere in the world. Our travel experts offer exceptional service, while providing an unbiased comparison of tours based on both personal and past customer experiences. We're available to answer any questions or concerns via online chat, phone or email, always happy to help: https://www.tourradar.com/contact Looking forward to hearing from you! The TourRadar Team

Posted 2 years ago

“Wij hebben “Het beste van Zwitserland 1-8 t/m 9-aug” geboekt. Reis organisator zou iemand aansturen & ons (4 mensen) laten oppikken bij treinstation Zurich ZB en zouden brengen naar hotel. Trein aankomst tijd heb ik eerder al doorgegeven aan reis organisator-Tourradar. Helaas op de eerste dag (1-aug) was er niemand van Tourradar aanwezig toen wij aangekomen waren in Zurich. Wij hebben gezocht, gewacht, en konden niemand vinden. Wij hebben gebeld. Het werd aan ons verteld dat wij daar nog ongeveer 15min-30min moeten blijven wachten. Na het bellen hebben we taxi genomen om zelf naar hotel te gaan. Omdat we op Zurich treinstation niet meer konden wachten. We waren al uitgeput na een lange reis van +/-10u lang (trein van Nederland naar Zurich). - Ophalen dag was voor ons beleving heel slecht geregeld. - Overnachting op de hele 9 dagen tour was op sommige plaats is ok, op andere plaats niet ok (kamer was klein, hotel was oud enz..) - ontbijt op enkele hotel is ok, en op andere hotel is waardeloos. Er stond weinig eten op de tafel. - Tourgids vertelde weinig over bezoekplaats in zwitserland, tijdens busreis. Kortom hele tour viel ons heel erg tegen.”

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Posted 2 years ago

Hello Jennifer, We appreciate your understanding that we will reply to your review in English. Firstly, we regret seeing that your tour in Switzerland did not meet your expectations. To clarify, TourRadar is simply the booking agent for your individual tour and we do not arrange any aspects of your adventure. This has all been done by your tour operator. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. Your feedback regarding this incident has been taken note off and will be looked into by our Customer Relations team. Thank you. The TourRadar Team

Posted 2 years ago

“Easy, helpful, with quick response. Makes your travel worry less and enjoyable.”

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Posted 2 years ago

Hi Ashfaq, Travel has so many aspects, and we can assure you booking with TourRadar makes it fast, easy, and secure. Our online platform hosts over 2,500+ tour operators and 40,000 adventures, each with their respective info pages and genuine reviews from other travelers. Thank you for your positive review, we highly appreciate it! The TourRadar Team

Posted 2 years ago

“Tourradar wildwest with Amadeo. Tour guides Roberto and steve cirello are excellent.Drivers are good except the one who drove us to LA with sprinter on Aug.5.He was impolite, irritable, disrespectful and practically yelling at us.We are with italians and french tourists and they were not impressed. This driver is ruining your reputation. When the Italian was begging to stop by nearest starbucks coz one of them needs to use the bathroom, he said , this is not Europe.He was practically yelling at my husband when he mistakenly stopped in 4pts sherraton in culver city which we did not asked for.While in Vegas , my husband asked Roberto if we can be dropped off our hotel in LAX 4 pts sherraton in Airport BLVD.and he said no, we dont do that.To begin with, farmers market and 4 pts sherraton CULVER city are the pick and drop off venues.”

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Posted 2 years ago

Hello Ofelia, We appreciate you taking the time to leave us a review about your last trip to the Wild West you went on with Amadeo. Despite your mentioned concerns with one driver, we truly hope that you had a wonderful time exploring! In case any travel-related questions may arise in the future, our 24/7 customer support team at TourRadar is always happy to help and guide you on our platform. Thank you! The TourRadar Team

Posted 2 years ago

“Trip cancelled and $400 deposit lost!!”

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Posted 2 years ago

Hi Paul, Thank you for taking the time to leave a review and share your valuable feedback. We regret to see that you have made the choice to cancel your tour and were unhappy with the cancellation fees involved. Please note that when preparing these tours, operators have to use these finances with many third parties to book well in advance. Each of these operators also has its own policies regarding refunds, and in many cases, it is just not possible, which is why deposits are sometimes kept by the operator in the cancellation process. That said, we would love to hear your feedback and gain a better understanding of how we can better improve the booking process for you in future where possible, as well as see if any other options may be available to you. To better assist, one of our agents will be in touch with you directly and we look forward to supporting you in any way we can. Kind regards, The TourRadar Team

Posted 2 years ago

“Dario was Avery good tour guide”

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Posted 2 years ago

Hi there, Thank you for taking the time to write us a review, we appreciate it! Please don´t hesitate in contacting us again to have all of your adventure-related questions answered, we're here to help 24/7. The TourRadar Team

Posted 2 years ago

“Mahogony was very professional and helpful in booking this trip for my birthday. I definitely recommend her. Thanks so much!”

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Posted 2 years ago

Hello Monica, Thank you for the kind words regarding our customer support agent. We at TourRadar are travel enthusiasts as much as dedicated experts, and it´s our pleasure to help you book the adventure of your lifetime! Please don´t hesitate in reaching out to us again. Happy travels! The TourRadar Team

Posted 2 years ago

“Amazing to find all the different types of Tours in one place!”

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Posted 2 years ago

Hi Christina, Our TourRadar online marketplace was built to offer over 50,000+ adventures on all continents, allowing you to easily find and book your favorite organized adventure, seamlessly on one convenient platform. Thank you for your positive review, we highly appreciate it! The TourRadar Team

Posted 2 years ago

“Good description and great customer service with tour provider. Super fast and friendly.”

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Posted 2 years ago

Hi Hannah, It excites us, to see you satisfied with our service, and that you have successfully booked an adventure through us! Since we have over 2,500+ tour operators and over 50,000 tours listed, we understand that receiving fast answers to your open questions is important. Our platform is the perfect place to connect directly with your local tour operator for any queries you have leading up to your trip. Happy travels and thank you for choosing TourRadar! The TourRadar Team

Posted 2 years ago

“It is a little confusing whether a person is dealing with tour radar or ymt vacations”

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Posted 2 years ago

Hi Peggy, TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travelers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. If you have any open questions, please don´t hesitate in reaching out to us! The TourRadar Team

Posted 2 years ago

“Easy to book”

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Posted 2 years ago

Hi there, Thanks for your review, it's great to see you found it easy to book with TourRadar! We would love to learn more about your review rating, so will reach out to you directly to discuss any feedback you may have. Best regards The TourRadar Team

Posted 2 years ago

“The TourRadar website is very easy to navigate and there are many options for tours anywhere you might want to go. I had a few questions about the details of the tour and submitting a question online, I received a response quickly, sometimes within a few hours. Once I decided on a tour, booking on the website was easy. They have been in touch with me since then regarding add-ons like pre-, post-tour accomodations and optional excursions. Looking forward to our tour in Turkey!”

Helpful Report

Posted 2 years ago

TourRadar is rated 4.5 based on 6,721 reviews