TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great range of tours. Easy to use the filters to find the exact tour and quick response to confirm reservation.”

Helpful Report

Posted 5 years ago

“Unable to understand the coordinator well. There are extra hidden cost like hostel and pick up and return to airport not factored into package and was unclear. Many back and forth emails going on to settle this. Different pictures of accomodation that I have to pay for sent. Until now still unable to understand if additional cost is per person. Great if someone fluent in English can call me back.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to write us a review! We have had a look at your booking and can see that there is a bit of confusion surrounding the tour's inclusions. We will get in touch with your operator once they reopen and would be more than happy to give you a follow-up call to provide clarification around any information you feel is still unclear. We appreciate your patience during this time; thanks for choosing TourRadar, and have a wonderful weekend! Kind regards, The TourRadar Team

Posted 5 years ago

“They were very good at keeping me posted as to what was happening at their end and pleased that I got exactly what I wanted for our little group”

Helpful Report

Posted 5 years ago

“Excellent staff to provide information and feedback. We love membership credits. Tours prices are good. You get what you pay for.”

Helpful Report

Posted 5 years ago

“Michael inCustomer service was very professional and knowledgeable 🤗”

Helpful Report

Posted 5 years ago

“Yes. Your service is very good.”

Helpful Report

Posted 5 years ago

“I always book with tourradar they never let me down allways there for your need.”

Helpful Report

Posted 5 years ago

“Wonderfully helpful in finding a suitable tour for me while in UK.”

Helpful Report

Posted 5 years ago

“Even thought I booked the trip twice, 😡Tour Radar notified me immediately, and replied promptly to my email Very pleasing!!Thank you”

Helpful Report

Posted 5 years ago

“Great website and very user friendly, I love the way to communicate with the company so easy!”

Helpful Report

Posted 5 years ago

“Really easy to use, frequent up-to-date promotions, and supportive/responsive staff!”

Helpful Report

Posted 5 years ago

“Very quick response to tour request and easy to use website”

Helpful Report

Posted 5 years ago

“Plenty of information about the trip was provided and it was easy to book. There was a lot of timely response to my queries without any pressure to commit. Really welcoming...”

Helpful Report

Posted 5 years ago

“Prompt reply”

Helpful Report

Posted 5 years ago

“Good pricing and quick replies to queries”

Helpful Report

Posted 5 years ago

“Deals seem like good value and easy to use website.”

Helpful Report

Posted 5 years ago

“This is my second TourRadar bus tour and the staff were quite helpful with the planning of these bus tours. They went out of their way to help me with my concerns and questions. Recommend them absolutely. I've been quite happy with their service.”

Helpful Report

Posted 5 years ago

“Once I was familar with the site. I found it fairly easy to navigate. When I needed help I found the Chat line very helpful and a few phone calls the agents were great.”

Helpful Report

Posted 5 years ago

“Long wait, wrong info, problem not solved. Cancelled trip.”

Helpful Report

Posted 5 years ago

Hi there, Thank you very much for taking the time to write a review. We have had a look at your booking and can see that a member of our team is currently working to provide a resolution as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. Kind regards, The TourRadar Team.

Posted 5 years ago

“Excellent search criteria results to match desired tours. Prompt and professional responses to email and phone queries. Very competitive discounts. Was very impressed that Tourradar added a further discount to a tour to match a previous brochure discounted price.”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews