TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Web ok but #still wanted to talk to agent.That made the difference. Looking forward to our cruise. Staff great.”

Helpful Report

Posted 5 years ago

“Nothing special to say”

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Posted 5 years ago

“a great website so much on offer & very easy to navigate (even for a senior)- However I would like to see more information provided on "optional tours" duration/timing & what does one do if not taking up an option ???”

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Posted 5 years ago

“Many great options and good information for decision making”

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Posted 5 years ago

“very Responsive”

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Posted 5 years ago

“Great range of tours (budget and duration). Easy to find then book. I was then handed over to the local operator.”

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Posted 5 years ago

“Very easy to use”

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Posted 5 years ago

“The agents we dealt with were pleasant and helpful.”

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Posted 5 years ago

“Although not yet commenced the tour and asked to right a review, 20/6/2019 so this is prior to the tour start date of 6/7/2019. TourRadar are efficient in following up emails and advising the status of the tour, so my only complaint, so far, is far too many emails are going into my inbox. I would prefer to have one or two later closer to the start date with all relative details”

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Posted 5 years ago

“. IT WAS EASY TO USE YOUR WEBSITE. WHAT IS A RETURN TRAVELER. PLEASE CLARIFY.”

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Posted 5 years ago

Hey Avtar, Thank you for your feedback and we are glad that you found our website easy to use. Returning travelers are those who have booked two or more tours with the same tour operator. Some tour operators offer returning travelers loyalty pricing to thank the traveler for coming back and booking another amazing tour with them. Thank you again for your feedback and we are sure that you will have an amazing time while on tour! Best regards, The TourRadar Team

Posted 5 years ago

“Well, We booked on tour for July 9 back in Feb/March 2019, Two days ago (June 16), I got a message that it was cancelled. I was stressed. However, They did get me on another tour 7/13. I had to rearrange all of my other vacation plans, but in the end, it all worked out. They were very helpful and we are looking forward to our tour in just a few weeks.”

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Posted 5 years ago

“Dear TourRadar, As where I live we do not have Zip code for example I did not know what to fill in. I have place a call to have my tour booked. But then my email was not correct and i did not get email information. So I contact tourradar again and then we could arranged and complete the book. Maybe you can put a remark what to fill in if we do not have a zip code. The service to help me have my tour booked was good.”

Helpful Report

Posted 5 years ago

Hi Lydia, Thank you very much for taking the time to leave TourRadar this valuable feedback. We thank you for advising us that you had troubles with completing the address fields. We are reviewing the booking page you used to determine whether the postal code/zip code is mandatory in order to confirm a booking with the tour operator you booked with. We thank you for bringing this to our attention. We are glad to see that your expectations were met with regards to the customer service provided by your tour operator and TourRadar. Thanks again for booking with TourRadar! Best regards, The TourRadar Team.

Posted 5 years ago

“Easy to use, many choices- a trip for everyone whatsoever you are looking for”

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Posted 5 years ago

“Got a great price for a river cruise. Staff I spoke to were very knowledgeable and pleasant. If they did not know the answer to aquestion asked,theywoiuldplace me on hold and find the answer.”

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Posted 5 years ago

“Info about tours and response to inquiries was immediate... almost to a fault. By the time I booked I was 'talking' to 3 different agents and I was never sure they were 'talking' to each other. My tour experience will not be until Nov.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your review. When you submit a message in your booking page, you are communicating with the operator of your tour. Our TourRadar Travel Experts may also message you here from time to time if you need assistance communicating with your tour operator, but will always introduce themselves as a TourRadar team member. We thank you for your feedback and welcome any further comments you might have as to what we can do to make this clearer! Have a great trip! The TourRadar Team

Posted 5 years ago

“The waiting time on the phone was a problem as it took ages, but once answered the service was good and lass very helpful.”

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Posted 5 years ago

Hello Jill, We're sorry to have kept you waiting! While our global team is online and available for you 24/7, peak times may see you experiencing some longer wait times. Alternatively, you can contact us via online chat or send us a message and we'll be happy to get in touch! Happy Travels! The TourRadar Team

Posted 5 years ago

“easy, clear info on the tour details”

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Posted 5 years ago

“Problems have been resolved. Good response”

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Posted 5 years ago

Dear Harvey, Thank you for your feedback and for getting in touch with us. We've had a look at your booking and can verify that a confirmation email was successfully sent shortly after your booking was confirmed, along with further tour details and documents. It's possible your email account is blocking our emails, but not to worry! We'll be happy to reach out to you to rectify the problem. Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy booking but short on details for those clients that need to organise accomodation at pick up point ? time bus leaves And pick up point”

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Posted 5 years ago

“Easy to use. Easy to filter for exactly what you think you want. Lots of choices and contact with all of the operators so if you have any questions they can be answered by the people in the know.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews