TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“I received confirmation on my booking on the Greece tour on 4 Jan, and on 6 Jan they inform me that there is a changes on the tour, they would like to change the itinerary, cancel to trip to Meteora and join regular tour. This is not acceptable. After all the fee that i pay is not for regular tour group, and i have bought air ticket after received the confirmation. Really spoil my holiday mood. Not professional at all”

Helpful Report

Posted 4 years ago

Hey there, Thank you very much for taking the time to leave a review. We have had a look at your booking and can see that your tour has been altered slightly as you are the only traveler booked on the tour. We understand your frustration when looking to join a group tour, only to find out that you are the only traveler on tour. However, we are glad that the operator did not have to withdraw the tour and that they are able to arrange a private tour for you! The operator needs a minimum of two travelers on tour to operate the normal itinerary. For this reason, it seems that the itinerary has changed slightly. However, we have no doubt that you will have a great time on your tour, and remember if there is anything we here at TourRadar can help you with in the future, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“The on line booking was easy to use and very explanatory”

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Posted 4 years ago

“Embora houvesse disponibilidade para reservar e efectuar reserva mediante pagamento após 2 dias e confirmação de reserva , fui informado que não poderiam assegurar o serviço.”

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Posted 4 years ago

Hey João, Thank you very much for taking the time to leave a review. We have had a look at your booking and it seems as though your booking was confirmed, certain permits for your tour could not be secured. We understand the frustration as your tour was already confirmed, only to receive news thereafter that a major aspect of the tour could not be supplied. Tours that include the Inca Trail are a bit more complicated because of the strict permits and control set by the Peruvian government. Permits must be purchased for individual travelers and cannot be attained by the operator before a tour booking is made. This means once you book the tour, the operator must apply for the Inca Trail permits. In this case, the maximum 500 permits per day had already been secured for your specific departure date. We can see that the tour operator has offered you two alternative routes to Machu Picchu, alternative dates or, a refund in full. Our Customer Support team is also available 24/7, via phone, email and live chat to help you find an alternative tour. Kind Regards, The TourRadar Team

Posted 4 years ago

“We just booked our third tour with TourRadar. Our experiences have been wonderful. TourRadar contracts with wonderful tour companies in each country. Everything was top knotch and so much easier than trying to plan our own trip! Looking forward to our next trip!”

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Posted 4 years ago

“We are a retired couple who enjoy travel, especially river cruises. A few weeks ago I was looking at some TourRadar adverts that had arrived when we saw an advert for the Amazonian adventure. Once we had contacted TourRadar every thing started to move with ever increasing speed. I have never dealt with a travel agency before that never left one feeling forgotten.If the trip is as good as the girls in the back office we should have a great holiday.”

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Posted 4 years ago

“After scrolling on-line through a lot of travelling tips and information, I found TourRadar very simple and helpful in our decisions with regard to costs and travelling to Ireland and what we hoped to see while there. They were very prompt in their response to our inquiry and booking process.”

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Posted 4 years ago

“I just love their website. It is so easy to use. Also, I had a query so I just rang TourRadar and it was sorted out quickly with no problems.”

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Posted 4 years ago

“The good. The tour search engine is fantastic. There appears to be a small discount by booking via Tour Radar opposed to booking directly from the operator. According to Terms and Conditions, and assuming I read it correctly, your money are not paid to the tour provider until you are physically on the tour. Extra protection never hurts. It is likely that companies that advertise on Tour Radar are vetted to be somewhat reliable and offering basic quality at least. The payment system is flexible and done in local currency. Partial refunds. Full amount is taken closer to the tour date. The bad. Unable to find cheap 1- and 2-day tours from a listed operator. Has to go to the provider website directly. If booking multiple tours re-typing passport details, insurance details, emergency contact details, etc. for each booking is not fun.”

Helpful Report

Posted 4 years ago

Hey Ilya, Thank you very much for taking the time to leave a review and for leaving such great feedback. We are very glad to hear that you find our payment system flexible and reliable! Transparency when it comes to payment is very important to us! Here at TourRadar, we specialize in multi-day tours. For this reason, we only offer tours a minimum of 3 days in duration. As a loyal TourRadar traveler, we understand that it can be very time consuming having to re-enter all of your details for every tour you book! This is great feedback and something that we are currently looking into! Be sure to keep an out for any future update to the traveler details section! We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to help you 24/7, via phone, email Kind Regards, The TourRadar Team

Posted 4 years ago

“The TourRadar experience has been a breeze to book our upcoming trip with.The process is really easy and detailed and any communication with them has been exceptional.Even when booking with our companions.”

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Posted 4 years ago

“Was quiet a pleasant experience booking our Holiday with TourRadar very easy to follow instructions and very impressive web site were you can easily follow all your actions from communication to payments etc.”

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Posted 4 years ago

“Very receptive to all my enquiries, no matter how simple.. Great information provider, above & beyond.. Class Act!!”

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Posted 4 years ago

“Very easy to deal with queries.”

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Posted 4 years ago

“Simple, straight forward booking experience. Prompt and helpful responses from tour guides in answering questions. Would recommend this site to others.”

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Posted 4 years ago

“Our tour was as advertised and expected. will be taking a second tour arranged by this group.”

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Posted 4 years ago

“Very easy and stress-free. I even chatted with an online rep. and they responded very quickly.”

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Posted 4 years ago

Hi there, Thank you for leaving a review about our 24/7 online chat service! At TourRadar, we take pride in our ability to provide outstanding service via live chat and have Customer Support agents who are specially trained as live chat experts! We are happy to know that one of these agents was able to assist with making your booking experience easy and stress-free and look forward to chatting with you again in the near future. All the best, The TourRadar Team

Posted 4 years ago

“Easy to book and informative with helpful payment schemes.”

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Posted 4 years ago

“replying right away with any questions concerns...”

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Posted 4 years ago

“TourRadar they have help me as fast as possible and help me with lot of answers. Thank you”

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Posted 4 years ago

“I found it very easy to book and reply’s by email explained all that was happening, a very positive experience”

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Posted 4 years ago

“The booking was easy and fast. Their prices are on the higher side. But I can tell only after I take the trip whether it was worth or not.”

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Posted 4 years ago

Hi there Silabhadra, Thank you so much for your review! We can see you indeed chose a tour operator which offers tour packages at a higher price point than other operators in that part of the world. TourRadar works with 2,500+ operators which offer everything from budget tours to luxury tours, and we were glad that you were able to find a tour to suit your needs and preferences. After you complete your tour, you will be asked to review the services provided by your operator on tour; we are sure they would appreciate hearing from you! Until then, we are available to you 24/7 via phone and live chat should you need assistance with anything at all. Kind regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews