TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very receptive to all my enquiries, no matter how simple.. Great information provider, above & beyond.. Class Act!!”

Helpful Report

Posted 4 years ago

“Very easy to deal with queries.”

Helpful Report

Posted 4 years ago

“Simple, straight forward booking experience. Prompt and helpful responses from tour guides in answering questions. Would recommend this site to others.”

Helpful Report

Posted 4 years ago

“Our tour was as advertised and expected. will be taking a second tour arranged by this group.”

Helpful Report

Posted 4 years ago

“Very easy and stress-free. I even chatted with an online rep. and they responded very quickly.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for leaving a review about our 24/7 online chat service! At TourRadar, we take pride in our ability to provide outstanding service via live chat and have Customer Support agents who are specially trained as live chat experts! We are happy to know that one of these agents was able to assist with making your booking experience easy and stress-free and look forward to chatting with you again in the near future. All the best, The TourRadar Team

Posted 4 years ago

“Easy to book and informative with helpful payment schemes.”

Helpful Report

Posted 4 years ago

“replying right away with any questions concerns...”

Helpful Report

Posted 4 years ago

“TourRadar they have help me as fast as possible and help me with lot of answers. Thank you”

Helpful Report

Posted 4 years ago

“I found it very easy to book and reply’s by email explained all that was happening, a very positive experience”

Helpful Report

Posted 4 years ago

“The booking was easy and fast. Their prices are on the higher side. But I can tell only after I take the trip whether it was worth or not.”

Helpful Report

Posted 4 years ago

Hi there Silabhadra, Thank you so much for your review! We can see you indeed chose a tour operator which offers tour packages at a higher price point than other operators in that part of the world. TourRadar works with 2,500+ operators which offer everything from budget tours to luxury tours, and we were glad that you were able to find a tour to suit your needs and preferences. After you complete your tour, you will be asked to review the services provided by your operator on tour; we are sure they would appreciate hearing from you! Until then, we are available to you 24/7 via phone and live chat should you need assistance with anything at all. Kind regards, The TourRadar Team

Posted 4 years ago

“In seeking a possible package tour in Turkey for my family of four I came to know the existence of TourRadar. It is the best among the providers in terms of user-friendliness and customer service response. I also found that TourRadar operates in other countries like Spain and Italy as well. We have booked this time a tour in April as a trial, and consider our next tour starting from Rome or Madrid. Thank you so much for your service! Keli”

Helpful Report

Posted 4 years ago

“Easy, excellent and quick.”

Helpful Report

Posted 4 years ago

“Booking was easy and got confirmation straight away. The operator also responded very quickly. The only issue was the deposit paid did not reflect in the voucher from the operator. May be it took time for Tour Radar to pass the deposit to the operator. Still waiting for more updated information from the operator.”

Helpful Report

Posted 4 years ago

Hi there Mary, Thank you for your review - We are happy to know that you received instant confirmation and that the booking process was easy for you! You definitely do not need to be concerned about the deposit not having applied as it is a case of each tour operator noting information differently in their internal systems. The only invoice you have to worry about is the one from TourRadar, so rest assured you have a confirmed booking for which the deposit has been paid! We will follow up with you to make sure we address any further concerns you might have and look forward to speaking with you. Best regards, The TourRadar Team

Posted 4 years ago

“Very quick and professional”

Helpful Report

Posted 4 years ago

“Straightforward booking process. Prompt confirmation reply received”

Helpful Report

Posted 4 years ago

“My booking experience with TourRadar was excellent. Professional, friendly, and prompt!”

Helpful Report

Posted 4 years ago

“Had to contact company before booking with a couple of questions and they got back to us quickly and with answers. Can't wait to take this trip.”

Helpful Report

Posted 4 years ago

Hi there Peter, Thank you for taking the time to review your booking experience! We understand that booking a tour is a pretty big deal, which is why our Customer Support team is available 24/7 to answer any questions you may have prior to booking. We never want passengers to be left without the answers they need to make an informed decision and are grateful that you've chosen TourRadar for your touring needs. We can't want to send you on this trip either and remain available to assist you all day, everyday! Best regards, The TourRadar Team

Posted 4 years ago

“Easy booking experience.”

Helpful Report

Posted 4 years ago

“Simple and easy to understand. Immediate confirmation!”

Helpful Report

Posted 4 years ago

“All of my questions were answered and very quickly.”

Helpful Report

Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews