TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Web super easy to use. Lots of options. Customer service great and always available. Fast and service available. 2 things that can be improved: 1. When searching for last minute deals would be great to be able to sort by date of departure. 2. Once trip is booked its not clear if the contact should be made with TourRadar or the actual touroperator. Once I got my confirmation I didnt get replies to my inquiries from TourRadar.”

Helpful Report

Posted 6 years ago

Hi Marta, thank you so much for your lovely feedback and suggestions. We are always looking for new and improved ways to help our customers better. Depending on the tour operator, your communication with them may be different. Either way, TourRadar is always available to assist you with your booking. We have reviewed your booking and can see that our Customer Support team has been in contact with you regarding your questions, within 24 hours. We are aware of some delays in response time to our clients and are working hard to reduce this waiting period. We sincerely regret keeping you waiting and thank you for your patience while we continue to optimize this element of our service for you. Cheers, TourRadar Team

Posted 6 years ago

“prompt communication. But perhaps put return dates on trips. is confusing... I did email wild and happy too but did not get a reply for my 2nd email so booked with you. was confused if you were another company completely or a booking agent.”

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Posted 6 years ago

Hi! Thank you for your feedback, we are really happy to see that you chose to book through TourRadar. We work with over 500 different tour operators worldwide, such as Wild N' Happy Tours, to bring you the biggest selection of scheduled, multi-city group tours available at the best prices. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary, the tour inclusions, as well as the available start and end dates and their corresponding prices. We hope you have a wonderful time in Ireland and if you any questions our team of Travel Experts is always available by phone and live chat. Cheers, TourRadar Team

Posted 6 years ago

“I had an issue paying for my trip due to a miscommunication about what prices were optional and which were mandatory. TourRadar's customer service worked with myself and the tour company to come to a solution, arranging for either a complete refund or a modified agreement. TourRadar's staff called me personally to discuss the issue and worked with the tour company to ensure that there would be no issues with changing the arrangements. Happily, everything worked out and there was no issue in the end. I was very satisfied with the customer service I received, and strongly recommend TourRadar.”

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Posted 6 years ago

Hi Brand, Thank you for your review and for your constructive feedback. Regarding 'fees for solo travellers', this is also only applicable to some tours, but we completely understand it can be disappointing if you hadn't budgeted for it. Single supplements are made mandatory by the tour operators, not TourRadar. They are usually for tours where there is no-one else to share with (ie: independent or small group tours) or in cases where the tour is a premium product and sharing with a stranger is not something the operator's brand wants to offer. Having said that, there is good news too - TourRadar offers a vast range of tours operated by companies who are more than happy to pair solo travellers with another person of the same gender. This information is displayed on our dedicated tour detail pages under 'inclusions', however, if you're ever unsure, simply get in touch and we'll be happy to help look into alternate tour options that suit your travel dates! We hope you have a wonderful time on tour and thanks again for choosing TourRadar. The TourRadar Team

Posted 6 years ago

“Easy to book + Great communications”

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Posted 6 years ago

“I have not gone on my trip to New Zealand yet but so far, booking my NOrth Island Adventure tour through Tour Radar has been great! I get quick responses from the operators to answer all my questions and concerns. The website is easy to navigate through and friendly service. Happy to write more when I return from my trip!”

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Posted 6 years ago

“The website is very orgnized and the details covers everything I have in mind. The downside is the extra fees for accommodation for single option. I cant avoud paying it as long as I am alone even if dont mind sharing with anyone. The extra charge is huge compared to 3 nights only costing 335$. The weird thing is if later a friend wants to join and share the room with the extra charge wont be refunded!!!”

Helpful Report

Posted 6 years ago

Hi Ammar, Thank you for your feedback and we are happy to see you have enjoyed using TourRadar. We had the chance to review your booking and can see that the Tour Operator has a mandatory single supplement required for all travelers who book onto this tour, as they do not have an automatic room share option. This is something that TourRadar does not have any control over. However, if the tour group has enough solo travellers that book on, the operator will try and pair you up with someone of the same gender and refund for the single supplement would be provided. This is the reason for the additional cost upfront, as they would not want to have you confirm a tour and later be asked to pay more money if they are not able to pair you with another solo traveller of the same gender. If you have any questions about your booking, our team of Travel Experts is always happy to help out. We hope to work with you again in the near future. Best wishes, TourRadar

Posted 6 years ago

“Lower price than booking directly with the tour operator.”

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Posted 6 years ago

“taking us to wales”

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Posted 6 years ago

“All we did was book our trip. Everything is good so far.”

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Posted 6 years ago

“Helpful operators”

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Posted 6 years ago

“I enjoyed reading and seeing the various tour options for many organizations to help me decide which tour to select. I would like to be able to print your TourRadar Terms & Conditions as well as Flying Kiwi's Terms & Conditions. Can you tell me how that would be possible? I'm looking for your policy on tour prices following the purchase of a tour. Thank you.”

Helpful Report

Posted 6 years ago

Hi Noel, Thank you for your review, we're glad you're enjoying browsing TourRadar's large selection of tours from operators around the globe! You can find the booking terms and conditions for each tour on the booking page. Simply click 'Book Now' or 'Instant Book' on the tour you like and when you reach the page which prompts you to enter your details, scroll down to the bottom. Just between where you enter your payment details and the final blue 'Book Now' button, you will see links to both TourRadar's Terms and Conditions and the operator's terms and conditions. If anything is unclear, please don't hesitate to get in touch! Happy Travels, The TourRadar Team

Posted 6 years ago

“It was very easy to make the reservation. The tour operator Ho An Express immediately sent me a welcome email with my itinerary. However, on that email they said it was an upgrade fee to a three star hotels. Yet the "What's included" section on the tour at there website Listed three-star hotels. So, when I inquired about it, and asked if we would be staying at the hotels listed in the "was included" section the tour operator stated if they were available. That does not explain why they have an upgrade fee to a three star hotel. Neither tour radar or Ho An express has answered this particular question.”

Helpful Report

Posted 6 years ago

Hello Kimberly, Thank you for your review and your feedback on our site. We're really pleased to hear you found the booking easy to make. We can assure you there is no upgrade fee for the 3-star accommodation on your tour, which leads us to believe the information in the email the operator has sent you directly is not correct and/or needs updating. We will be in contact with them to rectify this and thank you for bringing it to our attention. To be clear, the three-star twin or triple share accommodation on your tour is the 'base' price of the tour, requiring no upgrade fee. Kind Regards, The TourRadar Team

Posted 6 years ago

“So far everything have been very good”

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Posted 6 years ago

“Provided all the information I needed to make a decision and book my trip. The website was really easy to use and the process was super simple. I would definitely use tour radar again.”

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Posted 6 years ago

“I was able to reserve space without any problems”

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Posted 6 years ago

“Every time I asked a question, the replies were quick, people wonderful and my questions were answered!”

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Posted 6 years ago

“I found the website user-friendly and enquiries were answered very promptly. Booking a tour was also essy. So, overall a happy experience for me. Thanks.”

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Posted 6 years ago

“I was able to find and book the tour that seemed best .”

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Posted 6 years ago

“helpful, communicated in English although it wasn't immediately apparent that the company was based in Vienna. Gave me an unexpected discount. I am hopeful that the tour goes well”

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Posted 6 years ago

Hello Paul, Thank you for your review. You're absolutely correct, our offices are located in Brisbane, Australia; Toronto, Canada and our head office is in Vienna, Austria. This allows us to offer our customers 24hour support no matter where they are in the world. This information is also available on our contact page, but if you'd like to know any more about our company, please simply ask! Happy Travels! The TourRadar Team

Posted 6 years ago

“Quirine was very helpful with my booking after having issues of not being able to pay for my tour online.”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews