TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Loved the experience booking for my first trip through tour radar! I had several questions prior to the bookin and got prompt thorough replies. I appreciate it so much! So excited for my trip!”

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Posted 5 years ago

“Fast response from the support. Helpful staff. Received all the required information promptly. Highly recommend.”

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Posted 5 years ago

“Tourradar is prompt in replying to any quarry regarding the tour. I recommend this tour provider to anyone who wishes to have good and efficient customer service. The cost is always negotiable and the consultants are easily accessible.”

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Posted 5 years ago

“We knew in advance what we wanted, so it was possible to do everything on line. I still have a few questions - I hope they can be resolved later - but so far, so good”

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Posted 5 years ago

“Prior to booking all my questions were answered very promptly. The booking process itself was super easy.”

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Posted 5 years ago

“I always book through TourRadar because it's easy quick and mainly cause of the travel credit I receive.”

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Posted 5 years ago

“I am very disappointed with Tourradar. I had googled Greenland for solo travellers & they had two (what seemed to be Amazing) tours on offer. The price was presented as a solo traveller price. When I contacted them to double check this they then told me there was a single supplement and that the dates that the website were showing as available actually were not. What a complete waste of my time. TourRadar can you please ensure that you are clear about pricing and you need especially to address your solo traveller link!!!”

Helpful Report

Posted 5 years ago

Hi Petra, Thank you for your review. We regret to know that you felt disappointed upon learning that there is a mandatory single supplement for the trip you are interested in. To clarify, some operators will require a minimum of 2 passengers per booking, but the operator for the trip you were looking at accepts solo travellers. This means that the trip will show up in search results for solo travellers. However, the starting price is based on twin share and this is reflected on the booking page where travellers are able to view different cabin prices for single or double occupancy. We can see that our dedicated cruise team is currently looking into the availability of a single cabin for your desired departure date and will follow up with you via email as soon they have further information. Kind regards, The TourRadar Team

Posted 5 years ago

“Customer service officers were very professional & courteous. Efficient especially in requesting information I needed fr Europamundo. Very happy with services provided.”

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Posted 5 years ago

“Booking was easy and tour was confirmed instantly! Was able to view and manage tour through "manage bookings". Download the tour radar apps for easier manipulations. Hope the tour goes well!”

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Posted 5 years ago

“Easy, fast, great, always support available if needed”

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Posted 5 years ago

“Website problems editing personal info, phone interactions very good.”

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Posted 5 years ago

Hello there Cynthia, Thank you for your review. We're sorry to hear you're having troubles with editing your traveller information. We will have one of our friendly agents reach out to you to see how we can help. We look forward to speaking with you! Kind regards, The TourRadar Team

Posted 5 years ago

“The customer service is great with TourRadar! I had several questions and they all got answered very quickly from the friendly staff. The website is easy to navigate and smooth to use when booking. I am excited for the Bali trip! :)”

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Posted 5 years ago

“I requested additional information some time ago and was answered quickly by email. Then I kept getting emails announcing sales and getting a promo code. I called Diogo because I couldn't get the promo code correct and he sent me an email with the tour I wanted at the sale price and with the promo code discount so I was able then to just click on the link he sent and got my booking made. I am happy with the booking service and if the tour itself goes this well I will be very happy. It's a trip I have been wanting to take for awhile now. Looking forward to it.”

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Posted 5 years ago

“Easy breezy beautiful! Chatted to the operator, got my answer and booked!”

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Posted 5 years ago

“Good choice, quick response and very good service platform”

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Posted 5 years ago

“A simple phone-call to TourRadar, to get in touch with Felipe, Nadine, Nina or Julia who had looked after our bookings on three previous occasions - and, hey presto, the enquiries about our forthcoming tour were dealt with very efficiently, quickly and with the utmost attention. Confirmation of our booking was required early, in view of the fact that very few flight seats, we were told, were available for our return journey home. And confirmation was provided within a very short time - thus putting our minds at rest in order to book our flights immediately. We cannot but say a big "Thank you" to all the TourRadar staff. We are confident that future requirements, when and if these occur, will similiarly be attended to by them.”

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Posted 5 years ago

“Easy booking, it would have been helpful if I had know what information was going to be asked before I started the process of booking, i.e. birthdays. I was booking for six and made several phone calls during the process. Once I found the "right" tour, I had a little difficulty finding it again. Other than that booking was easy.”

Helpful Report

Posted 5 years ago

Hi there, We thank you for your feedback, and we are happy that you found the booking process easy! Before placing a booking, our customers can simply click through to the Book Now page at no obligation, and the required booking information is displayed here. In order to easily locate your perfect tour later on, the Email Icon on the top-right of the page will enable you to send a link for future browsing. Once a booking is placed, we set up a personalized booking platform for our customers, which contains all of the details of your tour, including an easy-view link. This platform is accessible through our confirmation email, or in the ‘My Tours’ section of your TourRadar account. At TourRadar we will always endeavor to make the booking process as smooth as possible and value any feedback we receive. We are glad that despite a couple of minor pre-booking concerns, you were able to successfully book your group on a wonderful new adventure! Best Regards, The TourRadar Team

Posted 5 years ago

“Good but it would be useful to have a flag that comes up before booking and paying that there are not currently enough people for the tour to run. I paid and then it was immediately declined which then meant going through a refund process that slowed down the ability to find and book another tour”

Helpful Report

Posted 5 years ago

Hi Christeen, We thank you for your feedback about a good booking experience but regret to hear that you were unable to secure a spot on your desired tour. At TourRadar we will always endeavor to make the booking process as smooth as possible and value any feedback we receive in order to perfect this. Some tour operators do have a minimum numbers requirement and it was unfortunate that the date you requested had not met this. Looking at your file we can see this booking was never fully confirmed and your funds were pre-authorised but never taken by TourRadar. This means there was a temporary hold put on the funds with your payment provider. As soon as your tour request was declined, the hold placed on these funds were automatically voided with the bank. We understand that waiting for pre-authorized funds to return to your card can be time-consuming and would like to advise that during this pending process we can easily transfer these funds to another tour of your choice if ever required. With all this said, we are very glad to see you were able to successfully book an alternative tour for your chosen date, and you are all set for your next amazing touring experience! Best Regards, The TourRadar Team

Posted 5 years ago

“Quick and easy process.”

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Posted 5 years ago

“When deciding to book this tour I found it of great value being able to hold the spot for up to 48 hours giving time to confirm other arrangements and clash of dates before going ahead. Once having decided to confirm the booking I was kept well up to date with where the process was up to. I have found the site to be easy to use and information easy to follow. No problems at all”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews