TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy booking, quick response to any questions prior to making final selections. Once you've booked, you receive continually progress updates and reminder to complete all necessary paperwork. Can wait for my tour to begin!!!”

Helpful Report

Posted 5 years ago

“I had lots of questions and options to discuss with the agent regarding our tour and the tourradar platform was easy to use and transparent. I contacted customer support before booking who were very helpful too. They put me at ease as this was my first booking., their support was reassuring.”

Helpful Report

Posted 5 years ago

“easy helpful and have a variety of good tours to suit each individual.”

Helpful Report

Posted 5 years ago

“So far an excellent service. Thank you.”

Helpful Report

Posted 5 years ago

“I phoned Tour Radar and spoke to Joe. I knew what holiday I wanted and Joe was helpful and polite. . Pleasant experience.”

Helpful Report

Posted 5 years ago

“Be very careful booking if your tour is with Wonder Travel. I was advised our tour was cancelled 4 days before we were to depart. Not good enough. We did receive our money back but our costs for getting to Montreal, where the tour was departing from and accomodation are lost. They won't reimburse all/part of these costs. We then had to make alternate arrangements for the next 5 days before our next tour was to commence. Previous messages from them indicate they usually know 2 weeks in advance if tour will go ahead and when I questioned them about this the reply was childlike: Hello, I am sorry. We said, it was usually. And if you ask us 2 weeks before the departure again, we may give you the certain answer. But you have not asked us. Thanks 31st October 2019 Not very professional.”

Helpful Report

Posted 5 years ago

Hi Elizabeth, We are so sorry that the operator had to withdraw your tour so close to departure and are currently taking the necessary steps to ensure that we do everything we can to prevent similar occurrences across all operators on our website. We would like to schedule a call to discuss your review in further detail and will get in touch with you shortly via your booking page. Thank you so much. Kind regards, The TourRadar Team

Posted 5 years ago

“Tour Radar is the best! The site is so easy to navigate, they get back to you right away, and honestly, I find it's the best way to book tours online!”

Helpful Report

Posted 5 years ago

“Responses to our many questions for our intergenerational tour of 12 were quick, complete, helpful, and always pleasant. I love the personal message center online where conversations are kept organized.”

Helpful Report

Posted 5 years ago

“Excellent service - easy to navigate, quick response and very responsive to requests for additional support/service.”

Helpful Report

Posted 5 years ago

“After shopping around on the Internet for a trip to Thailand, TourRadar came 1st and far ahead of other travel sites. I found not only the best presentation and variety of trips here, but also far cheaper price quotes and a very easy site to navigate, contact the tour operators directly, and more.”

Helpful Report

Posted 5 years ago

“When asking is local beer included in the free stuff, Im told NO several times - despite READING IT IS. When I queried this again, I was told in NO UNCERTAIN TERMS it is not provided for free. Well I have the proof, so what now - stupid experience. If there were other 7-8 day cruises, I wouldnt be on this one tell ya :(”

Helpful Report

Posted 5 years ago

Hello Andrew, Thank you very much for taking the time to leave a review. After taking a look at your booking, we understand exactly where you are coming from. The information displayed on our tour page is provided directly by the operator of your tour or cruise. We thank you for your feedback and as such, we've already worked with the operator to update the tour listing on our site. This type of feedback continues to make sure that we provide a seamless and transparent booking experience. We have no doubt that you will have a great time on your cruise, and remember if there is anything we here at TourRadar can help you with in the future, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 5 years ago

“Very helpful and they sorted out the schedules I requested.”

Helpful Report

Posted 5 years ago

“Fantastic & attentive customer service 24/7. Tour Radar helped me get a discount on my tour to India. Would definitely use again. Shout-out to Joe!”

Helpful Report

Posted 5 years ago

“Very easy to deal with and a great liason for booking tours with other tour companies.”

Helpful Report

Posted 5 years ago

“It was easy and quick.”

Helpful Report

Posted 5 years ago

“After a misunderstanding about the rate for an upcoming trip to Ireland, I am pleased to report that Tour Radar went out of their way to adjust the amount I will be paying for our trip! I would highly recommend Tour Radar as the go to site for finding tours worldwide. They are true professionals and are deserving of your consideration!”

Helpful Report

Posted 5 years ago

Hi there Jim, Thank you for your review. We can see that our support team has been in contact with you directly via your booking page regarding the applicable discount. A member of our Customer Relations Team is also currently looking into this for you and will schedule a call to discuss matters further. We look forward to speaking with you. Kind regards, The TourRadar Team

Posted 5 years ago

“I found Tour Radar quick and easy to make my Reservation. It only took minutes to do. I had a question before I booked and they got back to me in a short time.”

Helpful Report

Posted 5 years ago

“Fast and efficient. Great work!”

Helpful Report

Posted 5 years ago

“They answer all my questions in the same time I ask and we have a chat and space to take off doubts. It was very simple to book and there's no fees to use credit card.”

Helpful Report

Posted 5 years ago

“Staff on telephone very helpful and courteous. Tours online very informative, and booking very simple.”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews