TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“I was waiting an email confirmation after the booking, but nothing...you have to go in the website to read so many documents, it is everything pretty unclear, especially about the insurance: the price, the day after I paid, was higher, they asked me to pay 13 pounds more for no reason. I didn't and I m thinking to even delete the insurance. I don't really really like when you pay a price ALL inclusive and later you find out that you have to pay more! Secondly you can not decide to have the pickup point in another airport but only in that with expensive flights. In the internal trip make attention to the kg of you luggage, in my international flight (booked by myself) I have 23 kg luggage, but in the internal trip (Ist-Cappadocia-IST) I have only 15kg. So I really hope to don't pay more! I let you know”

Helpful Report

Posted 2 years ago

“Clearly laid on the website, able to book quickly, even though I had questions, they were answered quickly. Pleasant and qualified personnel.”

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Posted 2 years ago

“Relatively easy to sign up. I appreciate the responses to my questions.”

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Posted 2 years ago

“The actual booking experience was seamless and easy. The information was well laid out . The only problem was the 48 hours waiting period for the trip to be confirmed. Replies to customer care took too long for response.”

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Posted 2 years ago

“THE YOUNG LADY THAT MADE MY INITIAL BOOKING WAS VERY PRIFESSIONAL AND KNOWLEDGEABLE. SHE CONTINUALLY ASKED IF THERE WAS ANYTHING ELSE SHE COULD DO TO ANSWER ANY ADDITIONAL QUESTIONS I MIGHT HAVE.”

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Posted 2 years ago

“Great way to find exactly what you're looking for within your time allotment and budget. Companies are efficient with answering questions and helping you find the vacation that fits your specifications. Highly recommend this site for a helpful way to narrow down your options and discover possibilities that travelers might have not considered previously.”

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Posted 2 years ago

“It was very easy to navigate - done in 5 minutes.”

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Posted 2 years ago

“I have not been on the tour yet, I have merely booked the tour. We have not heard from anyone regarding the tour. It would be nice to be provided with more details.”

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Posted 2 years ago

“Excellent customer service and so helpful in every which way!!!!”

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Posted 2 years ago

“Very Happy about”

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Posted 2 years ago

“The entire process of booking online was straightforward to navigate. Once I booked, I love how the TourRadar system has an interface that allows direct messaging with the operator, as well as a way to add common things like Insurance, Day Trips, etc.”

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Posted 2 years ago

“We enjoyed the tour very much and the tour guide was great!”

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Posted 2 years ago

“Registration proceeded smoothly. However, in the initial process, there was not a [possibility (at least I did not see it) to add special requests”

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Posted 2 years ago

“V helpful. Had issue trying to pay & called helpline, spoke to two very competent efficient workers & got everything sorted.”

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Posted 2 years ago

“Easy and simple. Had one question that was answered via message. Was very surprised and happy to receive call from our guide. Nice to have person to contact with any questions or concerns.”

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Posted 2 years ago

“I tried the chat line and Matthew could not even find the trip I wanted to book. Could not keep straight it was a 9 day trip. Asked if it 9 or 11 days. It was 9 days for 11 destinations. Finaly said no trip listed for date I requested even when I sent the link. Got a phone number from him which amazingly actully worked. Phoned and got Rufus who was helpful and was able to make my booking, answer questions and all is good. Forget the chat line.”

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Posted 2 years ago

“Appalling. Misleading information about the tour, when the tour company brought the extra details to light, I immediately asked to cancel (a couple of hours after booking) but in addition to not responding to this request they are being condescending and rude. I can't afford to simply not go and so instead of the trip of a lifetime, I am just full of dread any worry about the upcoming trip. Awful experience.”

Helpful Report

Posted 2 years ago

Hi Laura, We appreciate you taking the time to write this review and provide feedback about your experience. One of our Customer Relations agents will reach out to you directly so we can gather more feedback and work to get any issues resolved. Best regards The TourRadar Team

Posted 2 years ago

“I had to make a change to my reservation as I had used the wrong credit card; Laura had it all sorted out and corrected in a matter of minutes. She is very professional and has a lovely personality.”

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Posted 2 years ago

“The booking was super easy ... the staff were very helpful.”

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Posted 2 years ago

“For more than 20+ years I have traveled with other travel companies and booking this tour was easy to accomplish. Just read the description for the desired tour, select a date and book online. Booking online was convenient with optional payment plans.”

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Posted 2 years ago

TourRadar is rated 4.6 based on 6,711 reviews