TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very helpful representative from Tour Radar. Some lack of communication between tour operator and Tour Radar caused some frustration but was resolved successfully”

Helpful Report

Posted 4 years ago

Hi Stephen, Thank you for sharing your booking experience with us. We’re happy to hear that any initial issues experienced with your booking were eventually resolved. Our 24/7 customer support team is always readily available to iron out any kinks to make the booking process as easy as possible. Kind regards, The TourRadar Team

Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“Quick and simple process”

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Posted 4 years ago

“Easy booking process”

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Posted 4 years ago

“Generally satisfactory with telephone assistance available business hours in Australia”

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Posted 4 years ago

Hi David, We have offices located in Austria, Canada, and Australia and are pleased to hear that our 24/7 customer support team has been able to assist you over the phone with any booking queries you had. Thank you for choosing TourRadar and we hope to speak soon! Kind regards, The TourRadar Team

Posted 4 years ago

“Ok thank see you after”

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Posted 4 years ago

“I expected that the price you showed in your former brochure 15 days ago, was going to be the same for the same Tour, the Classic Italy for the same date. Now, you are not including some dinners as well as the Insurance, which disappoints me. I have chosen you because of our past experience in 1912 with EUROPAMUNDO Berlin/Viena 8 days Tour, which was really good.”

Helpful Report

Posted 4 years ago

Hi Maria, Thank you for your feedback! We regret to hear that you were disappointed with parts of your booking process. To clarify, each tour operator directly sets the pricing you see on our website. Pricing is subject to change depending on availability, departure dates, season and sale periods, and will explain the change in price over a 15 day period. Please also be advised that the tours we sell will not include International Airfare, Insurance or Visas. While they are under the responsibility of each traveller, our 24/7 Customer Support team are always on hand to provide assistance and recommend any resources required! In light of the above, we'll have a member of our Customer Support Team reach out to assist you with your planning. We're very happy to know you enjoyed a great tour with the operator, Europamundo, previously and do hope you have an amazing time on this next tour! We thank you for using TourRadar. Kindest Regards, The TourRadar Team

Posted 4 years ago

“easy to book”

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Posted 4 years ago

“Isaac the leader for the SE Asia tour was simply exceptional. Keep this man on your payroll! He consistently went far beyond his job description going to extraordinary levels to assist and please. You'll see some great places and eat great food. There will be some longish travel days and accommodations will be 2/2+ star by Western standards. This is a trip for travellers not tourists. Also the costs in the countries are insanely inexpensive. Enjoy.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for your wonderful review regarding your trip! We're delighted to hear that the tour met and went above all of your expectations, and we're sure the tour operator would love to hear of this too. Please make sure to leave them the same feedback on your booking page, as they'll definitely be able to pass this over to Isaac for you! We hope you've been keeping safe and healthy in the meantime, and we look forward to helping you book your next dream trip soon! Kind Regards, The TourRadar Team

Posted 4 years ago

“Best prices for trips, but sometimes it's necessary wait for answer during more longer period.”

Helpful Report

Posted 4 years ago

Hi Grigory, Thank you very much for taking the time to leave TourRadar with a review. TourRadar is pleased to see that a member of our team has since gotten in touch with you to advise on the questions that you had. The page in which you contacted us on does not act as a live chat system. In order to obtain an instant response, we would invite you to contact us on our online chat system or via phone call, both of these services are available 24/7. We can see that the operator had asked for some additional details to confirm your booking, which you promptly supplied. TourRadar was able to confirm the booking shortly after processing these with the tour operator. A member of our team will be in contact with you to discuss your experiences further. Thank you for booking with TourRadar, we are excited to send you off on the trip of a lifetime! Happy Travels, The TourRadar Team.

Posted 4 years ago

“reply effectively and seem flexible to meet customer demands. i will write the review again after finish the tour.”

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Posted 4 years ago

“Quick process, helpful staff”

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Posted 4 years ago

“the booking procedure was easy, and I like the filters you can apply to the search so that you get the correct lenght of the tours”

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Posted 4 years ago

“I was able to do a search for a tour of Sicily and there was information on the available dates, prices, itinerary and other things I wanted to know.”

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Posted 4 years ago

“Fast and efficient. Very good booking site.”

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Posted 4 years ago

“Excellent responses from staff when I had questions”

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Posted 4 years ago

Hi there, Thank you for your review! As you are set to depart fairly soon, we have reached out to the tour operator to send over your trip vouchers. We will be monitoring your booking page in the meantime to ensure they are received. Your patience is greatly appreciated! Kind Regards, The TourRadar Team

Posted 4 years ago

“Response time to my questions was very good and, based on the information received, I booked the tour I had selected.”

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Posted 4 years ago

“Marion was very understanding and got my reservation date changed. Thanks”

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Posted 4 years ago

“I found it easy to call and talk to the tourrader sales consultant about the trip I was interested in. I had a question for the tour operator and it got answered in a very reasonable amount of time. As a result I have booked our tour.”

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Posted 4 years ago

“very helpful”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews