TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“Tour Radar worked very efficiently were very responsive with questions I had”

Helpful Report

Posted 5 years ago

Hello Peter, Thank you for your review. We can see your booking confirmation was sent via email yesterday. Although your tour took 3 days for the operator to confirm, which is longer than usual, we were in touch with you via daily email updates, explaining we were doing all we could to expedite the confirmation of your booking by the operator. We'll be in touch to see if we can help identify a potential issue you might be having with receiving emails, but the good news is, you're off to Machu Picchu! Kind Regards, The TourRadar Team

Posted 5 years ago

“Good selection, good price and very quick communication.”

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Posted 5 years ago

“I was pleased with the choices of tours, the price seemed fair, and I did speak with a customer service rep before we booked. I hope the actually tour will be as efficient. Joan”

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Posted 5 years ago

“Natalia was great to work with, knew her job, patient, great asset.”

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Posted 5 years ago

“Easy to use, good description of the tour offered.”

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Posted 5 years ago

“Fantastic easy to use travel website with immediate hand holding if required by user.Vide variety of tour choices as per individual requirements available.I can safely say no other travel site matches with TOURRADAR.”

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Posted 5 years ago

“The website is pretty easy to use . Communication is prompt but not detailed and complete I have been quite loyal to tour radar have booked 8 trips in three years Would request a call from a senior customer manager post 10 may”

Helpful Report

Posted 5 years ago

Hi there Jai, Thank you for your feedback and for your outstanding loyalty! We would be more than happy to schedule a call for after May 10th and will follow up with you via email prior to the date. This will be to ensure that we reach you at a time that is suitable for you. If you have any questions in the meantime, you know where we are - our live chat and phone channels are always open and any of our agents would be more than happy to assist. Kind regards, The TourRadar Team

Posted 5 years ago

“IEvery request has been attended to my satisfaction. The forms were understandable and easy to fill. Every question had a quick answer and the system of chat was very efficient. Thanks!”

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Posted 5 years ago

“fantastic service ,easy to use web site and lots of tours to choose from. i highly recommend using TourRadar.”

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Posted 5 years ago

“Just returned from SuperValue’s Classic Japan Tour. It exceeded my expectations! The itinerary was terrific and included some unusual activities. The guide was knowledgeable and fun. The people who work for SuperValue are responsive and caring. I give it 6 stars, instead of 5!!”

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Posted 5 years ago

“Easy to book, the tour is exactly for the number of days I had available and both the start and final destination are cities I wanted to tour. Looking forward to my first overseas adventure.”

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Posted 5 years ago

“Was quick and easy to navigate. Only gripe is that the itinerary as shown by the company Europamundo - was changed a few times withoutvprior intimation and the fact that we would be clubbed with a Spanish /Mexican group was also not mentioned thus incomplete information can be alleged to have been imparted. Just makes me wary of using your radar as there is incomplete details / information about the actual trip”

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Posted 5 years ago

“Great selection of tours and easy to use the website.”

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Posted 5 years ago

“Very helpful with quick responses to queries.”

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Posted 5 years ago

“Very acceptable”

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Posted 5 years ago

“It was good and I will recommend it to my friends”

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Posted 5 years ago

“A good site The operator at this end wasthe main problem Thank you”

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Posted 5 years ago

“Plenty of choices, easy to use site and great prices. Will use your radar again.”

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Posted 5 years ago

“Good and quick response via chat for our questions easy to book”

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Posted 5 years ago

“I found the booking experience with TourRadar very simple and easy. I had to change my dates and found communication by email, phone and chat very quick and efficient. I also had confirmation of my changed booking within a few hours. Very happy with the service.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews