TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“they would take a long time to respond to my questions. then when they respond, they wouldn't answer all my questions. then the one's they did answer were not answered thoroughly.”

Helpful Report

Posted 7 years ago

Hi there Thank you for letting us know about the delays in response time to your questions. Our team is available 24/7 via phone or instant chat, however we do suffer some lag time in replying to email requests, for which I apologise that this impacted your experience. Regarding the answers provided to you, our team will always do their utmost to answer your questions as thoroughly as possible, and we regret that in this instance you did not feel the responses were adequate enough. We will address the consultants involved and appreciate you taking the time to provide this important feedback in order for us to improve. We trust you will have an enjoyable tour and thank you for booking with TourRadar. Kind Regards Carly

Posted 7 years ago

“Hello, I am not 100% happy with the handling. I still wait for my documents and do not know really whom I have to ask to send them finally.There are too many different people or companies involved.I travel a lot (4 to 5 times a year) and had never so many questions as this time. Can you give me the phone number of the firm who send finally my travel documents?? Regards Helga”

Helpful Report

Posted 7 years ago

Hi Helga We're very sorry to hear about your disappointment, I can see that your tour operator mailed your tour documents directly to you 2 weeks ago so we regret that this has not yet been received. We have contacted Exodus in order to get an electronic copy of your documents sent additionally. As the booking platform, TourRadar will always do everything we can to support you in your booking conversations with your tour supplier - we are disappointed to hear that your booking conversation was not up to expectations and are always available for you 24/7 to assist if you are not getting the response you need from your tour operator. We have updated your booking conversation with the latest information and will be happy to continue your conversation there! Kind Regards Carly

Posted 7 years ago

“I asked about how long we would be in Belfast, and I was told "2 hours", which includes, apparently, some free time according to the itinerary. I really wanted to know why the Titanic Experience was not included on the tour; and, would it be possible for me to see it while in Belfast during our short visit, if, for example, I skipped whatever it is you have planned for the super fast visit in Belfast. I was not completely happy with the lack of information on this matter. I did chats and phone calls and both were answered in a timely fashion.”

Helpful Report

Posted 7 years ago

“Lots of choices and a small didcount”

Helpful Report

Posted 7 years ago

“Good price and easy to compare tours in one place.”

Helpful Report

Posted 8 years ago

Thanks for the lovely feedback Danielle, we're glad you enjoyed your booking experience!

Posted 8 years ago

“Having had a poor experience with a Canadian tour booker, who promised to ring me back with a price and then failed to do so, I was delighted when ringing the following day to find Polish Barbara on the line who was MUCH better. It's a shame the website doesn't allow you to find out what a single supplement is in money. This is a failure.”

Helpful Report

Posted 8 years ago

Hi Susan Thank you so much for your feedback, we really appreciate your suggestions regarding listing the single supplement. Our tech team is working closely with many tour operators to make this information available for you, however not every tour operator has (yet) made this level of data available to us - we're working on it though! Our friendly customer support team is on hand 24/7 to clarify the single supplement pricing for you prior to booking a trip. We were thrilled to hear that Barbara was able to assist you. If there is anything else we can do regarding your booking do feel free to reach out in your booking conversation and we will gladly assist. Kind Regards Carly

Posted 8 years ago

“I found the staff to be helpful but verry lade back i'm the sort of person that wants things done straight away for example once I've booked a holiday I want my tickets ASAP not have to keep chasing them up to see where they are the same thing aplyed when booking my transfer other than that I find your staff very polite but would have to think twice about useing you again”

Helpful Report

Posted 8 years ago

To Paul Thank you for your honest feedback regarding your booking experience - we are always looking to improve so appreciate your clear explanations of the parts of your booking that did not meet your expectations. I can see in your booking that your tour vouchers were issued to you as soon as they were released by Intrepid Travel, once your transfers were confirmed and final add ons included. We here at TourRadar distribute your final tour documents as soon as we receive them from the tour supplier, however until all elements of your booking are confirmed, it's not actually possible to issue documents. We apologise if this was not clearly explained throughout your booking process, but I can see you received your documents more than 3 weeks prior to departure and your payment invoice confirming your booking on the same day that you booked your trip. We hope that should you wish to book another tour we can better meet your expectations, and wish you a fabulous time on your trip! Kind Regards Carly

Posted 8 years ago

“This was a great website to filter through desired holiday tours. I ask multiple questions on instant chat which were answered promptly.”

Helpful Report

Posted 8 years ago

“I will let you know after my experience in Mexico.”

Helpful Report

Posted 8 years ago

“Although TourRadar provides fast customer service, when it comes to payments and money matters it is pretty messy. This is especially likely to happen if you request a change, such as single supplement etc. They can mess it up and pretty much charge you whatever they want and not what you see on the screen. I booked the Bolivia, Argentina and Peru Adventure they charge me approx. $9000 instead of the approved approx. $7500, leaving me in a foreign country with no money. It took me three days in the bank to adjust the error. It was the third time the company overcharged me by mistake. In the previous instances, I had placed a cap on my credit card so they could not get the money. I suggest when one makes a purchase from them should place a restriction on the card. Apart from that the discounts and rewards are attractive.”

Helpful Report

Posted 8 years ago

Hi Stavros We appreciate your honest feedback about your experience and are glad to hear you enjoy the TourRadar benefits and customer service. We'd like to clarify that we do not have any leeway to charge 'whatever we like' and as we attempted to advise to you in your booking conversations, the charges you incurred were wholly enforced by your bank, not by TourRadar. We will only ever charge what the tour operators advise is relevant to your tour request - so any add ons such as single supplements or if the tour is On Request will be charged accordingly, but nothing further. We regret if this was not clear at the outset and appreciate your continued use of TourRadar to enjoy your fantastic travel adventures! Kind Regards Carly

Posted 8 years ago

“The Black Friday deal was great”

Helpful Report

Posted 8 years ago

“Easy to book with and lots of contact.”

Helpful Report

Posted 8 years ago

Thank so much Gail, we appreciate your lovely feedback! Kind Regards Carly

Posted 8 years ago

“The booking proceeded relatively smoothly but I was quoted one price for a hotel preceeding the tour then another price more than double when I wanted to book.”

Helpful Report

Posted 8 years ago

“There are a lot of trips to choose from, however, the price on the website was not correct and the person in charge of my booking never responded. I ended up having to through my friend who had the same issue before I could get any help. It was actually the chat bubble that pops up on the homepage that got what I needed. If it wasn't for my friend having booked trips before, I probably wouldn't use it again”

Helpful Report

Posted 8 years ago

“The communication of Alex was really good. However the time frame of waiting for 3 days to confirm a booking is too long. Then I had to contact Tour Radar to give me my acceptance. I still haven't received the vouchers for my teacel and I leave on 14 December.”

Helpful Report

Posted 8 years ago

Hey Jennifer, Thanks for the feedback, we have checked in on your booking and I noticed your docs have now been sent. I know the wait time on your booking was a tricky one as the tour was on request with Intrepid travel, so we do everything we can to keep you updated on the progress of the request - and I'm sorry to hear this was a frustrating experience for you. After your chat with Carla on Monday I hope you are now looking forward to your trip and if there is anything else we can do for you do let us know in your booking chat! Kind Regards Carly

Posted 8 years ago

“It was a night mare trying to get things organised”

Helpful Report

Posted 8 years ago

“I liked Tour Radar for its customer service initially but then there were differences from one person to another about what they tell you about their policies. There is no accountability of information given by representative. It is very easy for them to say, oh, that person gave you wrong information. I am an experienced traveller, have motivated many to travel so if some one ask me for Tour Radar it would be, yes, make a reservation with lot of caution because what they tell you can change by next person you talk to within Tour Radar.”

Helpful Report

Posted 8 years ago

Hi Leena Thank you so much for your feedback, we really appreciate your honesty and know that your booking had a few complexities! We've done everything we can to resolve this for you and hope that the refund you received and our service for the remainder of time before your trip will meet your expectations. We will be taking this on board and discussing with our teams to ensure that all future bookings with TourRadar will be seamless. Kind Regards TourRadar

Posted 8 years ago

“The initial booking went well this is my first trip with this company. I looking forward to good follow through also”

Helpful Report

Posted 8 years ago

“I wasn't happy with the two conflicting prices of my tour - and of course, even less happy when the correct price was the higher one! Because of this, not a real good experience. I would recommend, but with the proviso to watch the final costs.”

Helpful Report

Posted 8 years ago

Hi Ann, Thank you for your feedback which we take seriously. I see that one of our team members has contacted you to clarify the price difference and we do apologise for the inconvenience this situation may have cause. We trust that you will enjoy your trip, let us know if you have any other questions. Cheers, TourRadar Team

Posted 8 years ago

“On June 1st, I asked a simple question: I would like to book one night at Hotel Maamoura. for June 21 Can you provide me with an address? I will forego the transit. $39 seems a bit much for Morocco. Thanks I still haven't receive a response.”

Helpful Report

Posted 8 years ago

Hey Todd, thanks for letting us know about the lag in response time. That's well below our regular service levels! I can see one of our team replied to you with the name of the hotel on 1st of June, but we are contacting you now to provide the exact address and answer any other questions you may have about the trip. Kind regards Carly

Posted 8 years ago

TourRadar is rated 4.5 based on 6,728 reviews