TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tuve que intentar 3 veces hasta conseguir la reserva. Por teléfono comunicarse con usted es imposible.”

Helpful Report

Posted 5 years ago

Hello Norbert, Thank you for your review, we're glad we were able to talk you through the booking process and your booking is now confirmed! Happy Travels! The TourRadar Team

Posted 5 years ago

“The staff will guide you every step of the way. The website is user friendly. I’ll definitely recommend it to anyone.”

Helpful Report

Posted 5 years ago

“Excellent service both from Fin in Toronto and Victor in Rome.”

Helpful Report

Posted 5 years ago

“When booking the trip I was pleased that my questions were answered promptly.”

Helpful Report

Posted 5 years ago

Hello Sylvia, Thank you for your review, we're always happy to help! If there is anything more we could be doing to improve your booking experience, please do let us know. Happy Travels, The TourRadar Team

Posted 5 years ago

“Process easy to follow, response prompt and efficient and good outcome”

Helpful Report

Posted 5 years ago

“Good, your agent was very helpful”

Helpful Report

Posted 5 years ago

“Ad failed to indicate that trip insurance was required for the tour, something that we have not been required to purchase on any other tour we've taken (4-5 overall). But my feedback on this subject was well received and I was told that, henceforth, mention of the insurance requirement would be included earlier in the process.”

Helpful Report

Posted 5 years ago

Hello Ralph, Thank you for your review. We'll reach out to you directly to discuss your feedback on the usability of our booking confirmation page as we're keen to understand more about the difficulties you've had. Regarding travel insurance, it's true that many tour operators have minimum insurance requirements for you to join their tours. While we strongly recommend a comprehensive travel insurance policy for all travellers (covering illness, theft, broken/damaged items etc,), many operators have rather basic minimum requirements for traveller insurance, requiring just the basics of emergency medical and repatriation during your time on their tour. What many travellers often don't realise is, they may be covered for these fundamental basics by their credit card company or their private health insurance. Of course, each and every insurance policy is different, and they vary greatly from one country to the next, so it's important every traveller checks this thoroughly before making a decision to purchase or opt out of an additional comprehensive travel insurance policy. We look forward to hearing more of your feedback Ralph, thanks again! Happy Travels, The TourRadar Team

Posted 5 years ago

“It was excellent. I wish I had the time to go intoo detail.”

Helpful Report

Posted 5 years ago

“This was an easy process. And communication is quick and excellent. A very good company for sure.”

Helpful Report

Posted 5 years ago

Hello David, Thanks for taking the time to share your feedback. We're happy to hear you enjoyed your TourRadar booking experience. We have no doubt your trip will be just as positive! Happy Travels, The TourRadar Team

Posted 5 years ago

“Have just booked my first tour; so far so good. Website is easy to navigate, FAQ answered many of my questions and agents have been friendly and especially helpful. If the entire tour goes as smoothly as the booking this should be a GREAT trip.”

Helpful Report

Posted 5 years ago

“Very slick booking experience through website. Not immediately apparent how to enter other travelers details but quickly resolved.”

Helpful Report

Posted 5 years ago

Hi Anthony, Thank you for taking the time to leave a review and glad to hear you had a pleasant booking experience. We will be in touch shortly for any additional feedback or questions about your tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy to use and friendly to users that had little computer knowledge.😀”

Helpful Report

Posted 5 years ago

“I've become very frustrated with your Hyperlinks embedded in your emails they are not working. When i get a message which has a hyperlink 'Reply to Message' when I click on that it doesn't work. I wanted to sign into my account but required to reset my password. I received the email to reset by clicking on the hyperlink which did not work. By the way when I do get an email it takes a lot longer time to open over my regular emails.”

Helpful Report

Posted 5 years ago

Hi Maxwell, Thank you for your review and we regret to hear that you have been unable to access the hyperlinks in our emails and that it takes a long time to open emails from TourRadar specifically. Booking-related emails are important and should be easily accessible, so we will be in touch further for additional feedback about this. Kind Regards, The TourRadar Team

Posted 5 years ago

“Thanks for getting in touch and addressing our problem. Will certainly recommend tour radar.”

Helpful Report

Posted 5 years ago

Hi Tong, Thank you for your review. The confirmation of your booking was sent to you a few days ago, but as we discovered from our conversation today, these emails were for some reason not received on your end. We are glad that this has now been resolved and we look forward to assisting you up until your tour departure! Kind regards, The TourRadar Team

Posted 5 years ago

“I've found it really easy to find what I want on the Tour Radar website, and every interaction with them has been a good one. The people are helpful (sometimes beyond expectations), and willing to look for solutions to help me enjoy my time. The responses are timely, courteous and friendly. Now I'm looking forward to the trip even more.”

Helpful Report

Posted 5 years ago

“Jessie at TourRadar has been very thorough and helpful in arranging our flights and cruise from Amsterdam to Basel. Thank You Jessie Leonard Van Harten”

Helpful Report

Posted 5 years ago

Hi Leonard, Thank you for submitting a review. I have passed your comments to Jesse and he is delighted to hear such positive feedback. At TourRadar, we are passionate about building connections with our travellers, recognizing their travel needs and finding the right tour. I am pleased to hear you are confirmed on this incredible river cruise. Leonard, wishing you a memorable experience on your voyage, and thank you again for the kind words and for sharing your booking experience with us! Kind regards, The TourRadar Team

Posted 5 years ago

“Page was easy to navigate and sorted the trips very well to find what I needed.”

Helpful Report

Posted 5 years ago

“Easy to manage my booking. Thanks Tour radar”

Helpful Report

Posted 5 years ago

You're welcome Gretta! We're glad to hear you've enjoyed using TourRadar.com to manage your tour booking. Have a wonderful trip! Regards, The TourRadar Team

Posted 5 years ago

“The optional addons/upgrades of each tour should be displayed before the booking page (i.e. in a separate tab) - making it easier to browse, compare and budget for everything.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback. You're absolutely correct, that many tours offer optional extras, including experiences or excursions in destination and also various accommodation options. Many of our tours allow you to book these extras in advance, but many tours only allow for excursions to be booked directly with your tour leader once you join the tour. We're working hard to make these options available to you wherever possible and thank you for taking the time to help us understand how we can improve your search and booking experience. Happy Travels! The TourRadar Team

Posted 5 years ago

“The website was easy to use and response time of confirmation of booking was efficient.”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews