TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Our questions were answered within the day and helpful information was provided. It was good to know our interest was followed up - and that we had time to check out options, while still keeping our interest open.”

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Posted 4 years ago

“Really easy to find the exact tour I was looking for. Good price as well with a decent discount during their sale”

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Posted 4 years ago

“Excellent handling by TourRadar staff in efficiently handling my booking and even so in managing my disappointment when my initial tour was declined due to unavailability.”

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Posted 4 years ago

Hi Lawrence, Thank you for your wonderful review, we’re glad to hear that TourRadar has been able to offer the assurance needed and that we were able to help you secure an alternative booking. We look forward to continuing to assist you up until your departure! Kind regards, The TourRadar Team

Posted 4 years ago

“Very good,efficient friendly and helpful service. I don't know if my review got 'disappeared' or if this is a double!Never mind. My first query has been addressed regarding time of departure.Thanks. My next enquiry was regarding the need to decant from this vessel on this cruise at this time of year due to low water.(The Danube Polka September 13th). Has there ever been a need for this? Thanks for your helpfulness so far. Best wishes,Iain Macdonald.”

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Posted 4 years ago

“Easy to book”

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Posted 4 years ago

“Easy to navigate.”

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Posted 4 years ago

“easy to do reservation”

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Posted 4 years ago

“It all went very smoothly. Confirmation was only delayed due to International time difference.”

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Posted 4 years ago

Hi there, We’re pleased to hear that your booking was smooth and appreciate your understanding with the delay in confirmation due to time differences. Given some tour operators are locally operated, it usually takes approximately 2 business days for them to confirm a booking. Thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 4 years ago

“This was my first time booking through TourRadar. Once I took the time to carefully look through the info it went well. Lots of choices.”

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Posted 4 years ago

“Booking was easy and simple.”

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Posted 4 years ago

“So far we are very pleased with the TourRadar booking experience. The tour operator was very helpful and pleasant. The website is easy to use.”

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Posted 4 years ago

“Easy & Quick”

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Posted 4 years ago

“Friendly, efficient, knowledgeable, responsive, good at listening.”

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Posted 4 years ago

“Always perfect! Fast response, good service and best prices!”

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Posted 4 years ago

“So far, everything is amazing !!!!!”

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Posted 4 years ago

“The online experience was confusing and frustrating. I ended up phoning Tour Radar three times for help. The agents I spoke with were very friendly and polite.”

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Posted 4 years ago

Hi Carol, Thank you very much for taking the time to leave TourRadar a review. Thank you for booking with our team. We are pleased to hear that you found our customer support team to be very friendly and polite. We are glad to see that you have rated this department a five out of five stars for their services. TourRadar thanks you for your feedback surrounding the online process. A member of our team will be in contact with you to clarify what specifically we could improve for the future. We hope that through this feedback we can work towards an even smoother process. We look forward to speaking with you further. Kind regards, The TourRadar Team.

Posted 4 years ago

“It is the first time I booked a tour package through Tour Radar. First, navigating is easy, very descriptive and many options (depending where you would like to travel), prices are very competitive. My first chatting experience was with Piotr, he was very friendly and helpful; my second chatting experience was with Heidi, at first I got confused as she was not sure about one of the additional services offered in the package, later she confirmed. I am looking forward to start my adventure to Russia!”

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Posted 4 years ago

“Consultant was very patient and helpful and able to readily provide the tour information I required The online booking process worked smoothly I appreciated receiving prompt confirmation.”

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Posted 4 years ago

“The people I spoke with were very knowledgeable and helpful. Only a few times was I disappointed that I had to use email”

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Posted 4 years ago

“Well the booking part was good but after that i received a message back that the trip is not quite is advertised, it is shorter and not as good. This is not acceptable as the trip is still as is on site. Why not change it instead of waiting for people to buy and then inform them it is not true? The trip is Go Local in Greece.”

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Posted 4 years ago

Hi Con, Thank you for your valued feedback regarding your booking experience. We understand that the tour operator contacted you immediately to inform you of the technical error and to offer a resolution. TourRadar will always flag any website issues to our tech team promptly in order to fix any causes of concern for our customers, as we constantly aim to provide a seamless booking experience for our travellers! We're since glad to see the tour operator was able to provide you with an agreeable outcome. TourRadar wishes you all the best and hopes you continue to stay healthy and safe in the meantime! Kind Regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews