TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“booked a tour and super excited how easy it was to get exactly what I was looking for! Jon from customer service is also great for questions and information :)”

Helpful Report

Posted 5 years ago

Hi there, Thank you for leaving a review of your booking experience, you have booked yourself on a wonderful adventure. As a booking agent for multi-day tours, we can provide travellers with advice pertaining to their tour itinerary or add on additional services if they are offered by the tour operator. With respect to destination-specific queries such as transportation questions, we often refer our travellers to their booking page so the tour operators running their tour can offer destination-specific recommendations. We hope this offers some clarification and we will be in direct contact with you for any additional feedback you may have about your booking experience. Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy!!!! Easy!!!!!! EASY!!!!!!!”

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Posted 5 years ago

“Booking online is easy. More significant is the enquiries I made before booking which were handled very well by Yulia. She was most responsive and not only answered my questions but also helped customized the tour for me. I look forward to the tour which I hope will go equally well.”

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Posted 5 years ago

“The booking process was very clear. When my payment failed to process the first time someone proactively reached out to give me some tips on why it mightn't have worked, and everything was smooth after that.”

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Posted 5 years ago

“When I booked this trip I was on CashRewards.com.au and got to the link believing I was on the Australian website as address came up as Brisbane. It was attractive as it was discounted and got cash back. It was only after I booked that I queried the currency as nothing on the site mentioned currency only came up as $2550 which was the approximate tour price out of Australia without single supplement which I though was the discount. I had spoken to Brisbane office about this tour early Sept so was aware of the cost. When I got an email stating cost was USD I was shocked as there was no indication I was on a US pricing site. When converted the difference between US cost and AUD cost was $322 for a single - this is unacceptable. I have spoken to Vicki in your AUS office and she is seeing if we can have this changed to an AUD booking. Fingers crossed but would think twice before using this site again in case same happened.”

Helpful Report

Posted 5 years ago

Hi Lyn, Thank you for taking the time to review TourRadar. We value you as a customer and appreciate your feedback. TourRadar is an online booking platform for multiday group tours across the globe. We allow passengers to book tours in seven different currencies, which is just one bonus of choosing TourRadar. The price shown on the tour page is reflective of where the passenger is located. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary, the tour inclusions, as well as the available departure dates and their corresponding prices. The currency code (USD) is displayed next to the price on the booking page whilst placing and confirming a booking. Please note, TourRadar is not familiar with, nor has any affiliation with CashRewards.com.au. We are not able to advise of pricing or links provided from this website. A customer support team member is currently looking into changing your booking into your preferred currency (AUD). We will directly contact you with an update and more details. We look forward to continuing to assisting you with your booking and travel plans. Thank you for choosing TourRadar. Kind Regards, The TourRadar Team

Posted 5 years ago

“The representative was very helpful and assisted me in finishing my booking”

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Posted 5 years ago

“It was easy to reserve my spot”

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Posted 5 years ago

“Fast,Simple,Complete”

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Posted 5 years ago

“TourRadar have been very efficient in the booking process. They have responded to every email almost immediately, giving reassurance to the booking process”

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Posted 5 years ago

“Booking with tour radar was great! I messed up and didn't use my friends link like I was supposed to to get a great discount, when I called them they were very understanding and applied the discount anyway! Their staff is also very helpful and answered all my questions. Would recommend.”

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Posted 5 years ago

“TourRadar has tons of great tours with excellent information explaining each one. In addition, any information or help you need, not to worry. They will get back with you within an hour. Their responses are clear and to the point as well as friendly and helpful.”

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Posted 5 years ago

“It was really easy to book my trip online. I got a prompt response to questions I asked through their help messaging before finalizing my booking. Once booked I received an email with a set of "next steps" which helped further with questions I had. All in all, a very good experience”

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Posted 5 years ago

“I used TourRadar following a recommendation by a friend and they have been brilliant. Very prompt and responsive to my many queries, but no pressure to book until I was happy with everything. I have just now booked for a tour next year to Israel and Jordan and the whole process was very easy and straightforward.”

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Posted 5 years ago

“I spent so much time calling making sure everything will go fine for my upcoming trip but on my disappointment the morning of the tour starting day my name and my husband were not on the list with last of the group.I had to search my mail and find confirmation letter to prove in order not to be left in London. That was the biggest disappointment.”

Helpful Report

Posted 5 years ago

Hi Liljana, Thank you for taking the time to write your review. We are sorry to hear that your operator Expat Explore did not have your name on the list when starting the tour. They did send out a confirmation as well as an e-ticket, that we have then forwarded to you, so that should definitely not have happened! We are however glad this misunderstanding could be quickly resolved, and that you could join your tour without further problems. We hope that you enjoyed the rest of your travels to Europe with Expat Explore. TourRadar Customer Support team is reachable 24/7 via phone and live chat - so we will always be here to help in such situations. We will also be in touch with you to gather any additional feedback you may have about your booking experience. Best Regards, The TourRadar Team.

Posted 5 years ago

“Just came back from a tour in Sri Lanka which I´ve booked through TourRadar. Tour price was even discounted - got a great deal. Booking process was super easy. I`m happy :)”

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Posted 5 years ago

“It was very easy to book my tour through TourRadar. After booking I received my confirmation very timely. They also sent me instructions on passports, immunizations, etc.”

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Posted 5 years ago

“This website is very easy to use and appears to have some good deals. The booking was confirmed quickly and I am happy.”

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Posted 5 years ago

“SO many trip options for every traveler and for every time frame! It was a little cumbersome to keep having to press “see more” to extend the page and see next options. If I clicked wrong it would reload the whole page and would have to reclick over and over again. Aside from this I did get online help, super easy, booking also easy!”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your feedback! We certainly do offer a huge range of tours to choose from! By using the filters to narrow your results, you can quickly reduce your search results to a more manageable list of options. You can also then use the wishlist function to compile a shortlist of your favourites before making your final choice. Thanks for choosing TourRadar and for taking the time to share your booking experience! The TourRadar Team

Posted 5 years ago

“Very simple booking process, helpful and totally customer focussed staff. Highly recommend.”

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Posted 5 years ago

“Good selection of tours, great descriptions of what is included and very easy to book. Looking forward to my trip!”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews