TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Booking with tour radar was great! I messed up and didn't use my friends link like I was supposed to to get a great discount, when I called them they were very understanding and applied the discount anyway! Their staff is also very helpful and answered all my questions. Would recommend.”

Helpful Report

Posted 5 years ago

“TourRadar has tons of great tours with excellent information explaining each one. In addition, any information or help you need, not to worry. They will get back with you within an hour. Their responses are clear and to the point as well as friendly and helpful.”

Helpful Report

Posted 5 years ago

“It was really easy to book my trip online. I got a prompt response to questions I asked through their help messaging before finalizing my booking. Once booked I received an email with a set of "next steps" which helped further with questions I had. All in all, a very good experience”

Helpful Report

Posted 5 years ago

“I used TourRadar following a recommendation by a friend and they have been brilliant. Very prompt and responsive to my many queries, but no pressure to book until I was happy with everything. I have just now booked for a tour next year to Israel and Jordan and the whole process was very easy and straightforward.”

Helpful Report

Posted 5 years ago

“I spent so much time calling making sure everything will go fine for my upcoming trip but on my disappointment the morning of the tour starting day my name and my husband were not on the list with last of the group.I had to search my mail and find confirmation letter to prove in order not to be left in London. That was the biggest disappointment.”

Helpful Report

Posted 5 years ago

Hi Liljana, Thank you for taking the time to write your review. We are sorry to hear that your operator Expat Explore did not have your name on the list when starting the tour. They did send out a confirmation as well as an e-ticket, that we have then forwarded to you, so that should definitely not have happened! We are however glad this misunderstanding could be quickly resolved, and that you could join your tour without further problems. We hope that you enjoyed the rest of your travels to Europe with Expat Explore. TourRadar Customer Support team is reachable 24/7 via phone and live chat - so we will always be here to help in such situations. We will also be in touch with you to gather any additional feedback you may have about your booking experience. Best Regards, The TourRadar Team.

Posted 5 years ago

“Just came back from a tour in Sri Lanka which I´ve booked through TourRadar. Tour price was even discounted - got a great deal. Booking process was super easy. I`m happy :)”

Helpful Report

Posted 5 years ago

“It was very easy to book my tour through TourRadar. After booking I received my confirmation very timely. They also sent me instructions on passports, immunizations, etc.”

Helpful Report

Posted 5 years ago

“This website is very easy to use and appears to have some good deals. The booking was confirmed quickly and I am happy.”

Helpful Report

Posted 5 years ago

“SO many trip options for every traveler and for every time frame! It was a little cumbersome to keep having to press “see more” to extend the page and see next options. If I clicked wrong it would reload the whole page and would have to reclick over and over again. Aside from this I did get online help, super easy, booking also easy!”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your feedback! We certainly do offer a huge range of tours to choose from! By using the filters to narrow your results, you can quickly reduce your search results to a more manageable list of options. You can also then use the wishlist function to compile a shortlist of your favourites before making your final choice. Thanks for choosing TourRadar and for taking the time to share your booking experience! The TourRadar Team

Posted 5 years ago

“Very simple booking process, helpful and totally customer focussed staff. Highly recommend.”

Helpful Report

Posted 5 years ago

“Good selection of tours, great descriptions of what is included and very easy to book. Looking forward to my trip!”

Helpful Report

Posted 5 years ago

“The sale price should be reflected immediately, when one clicks to reserve a tour. There were a few hours where the original tour price--not sale price--was used to calculate what I 'owed' after paying the deposit. This caused me needless concern. It was resolved very well within a day or less. You ideally want people to trust that all is as advertised immediately upon booking! If the sale price is marketed at your site, it should be listed immediately when one books. Thanks for your consideration. All is well, and I look forward to a very meaningful, enjoyable trip with my elderly father!”

Helpful Report

Posted 5 years ago

Hello Barbara, Thanks for your feedback. We can see the price of your tour remained unchanged from the moment you booked so perhaps the issue is simply confusion surrounding the way the pricing breakdown is displayed. We'll see what we can do to make things even clearer moving forward. Thanks for taking the time to share your feedback. Happy Travels, The TourRadar Team

Posted 5 years ago

“Good overview of all trip details, easy to use, quick response times. Happy that I found TourRadar!”

Helpful Report

Posted 5 years ago

“I recently booked my second river cruise with TourRadar. Once again, I was so impressed with the warm, friendly and experienced service from the staff. I would especially like to recognize Myrie, Nina and Felipe for their understanding and persistence in helping me complete the booking and secure the cabin that I selected. I look forward to my cruise and continued relationship with TourRadar. The communication and follow-up by everyone is terrific. Until next time, Patrick”

Helpful Report

Posted 5 years ago

“Very professional. HAPPY for prompt reply. LOOKING FORWARD to enjoy the tour”

Helpful Report

Posted 5 years ago

“Very courteous and quick to respond to queries.”

Helpful Report

Posted 5 years ago

“A list of trip choices that can be selected by price or lenght... what could be easier?”

Helpful Report

Posted 5 years ago

“I really enjoyed speaking to Myrie, she was so kind and pleasant an really helped me make some good decisions for our River Cruise. She gave me specific things I needed to do as there are three couples going. Regards, Mary”

Helpful Report

Posted 5 years ago

“The agents I interacted with were very knowledgeable and friendly. Several of them were familiar with the type of tour and could answer my question or get the answer for me. Many of the agents were also travelers and could relate to what I wanted from my tour.”

Helpful Report

Posted 5 years ago

“1234567890”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews