TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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“TourRadar are a fantastic organisation. I have travelled through them before and have always had a number of queries (I usually travel solo). I receive replies really quickly and nothing seems to be too much bother. I would highly recommend TourRadar.”

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Posted 5 years ago

“It was great to get all the questions answered, and the booking process was also very well done.”

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Posted 5 years ago

“Great experience! Easy to navigate, filter and compare tours. Recent reviews are helpful to finally choose one. Great to be connected to a local travel agent specialising small groups in Sicily. Booking screen reassured no extra for credit card payment and clearly showed the amount to pay now and later. Will recommend to others. Thank you 😊”

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Posted 5 years ago

“Michael assisted me and ably got me through the booking process”

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Posted 5 years ago

“As easy as pie. Just awesome.”

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Posted 5 years ago

“Well the booking process was smooth. After booking my tour I planned my whole holiday around it Cuba and Mexico. Cuban adventures just cancelled my 8 day tour what am I supposed to do now. Travelling from Australia I can’t just change my dates. Very f...... disappointed ☹️”

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Posted 5 years ago

Hello Daniela, Thank you very much for taking the time to leave a review. We are very sorry to see that the tour operator has withdrawn your tour so close to the departure date. We can see that our Customer Service Team is in touch with you to take the necessary steps to find a solution to this matter. We understand how frustrating withdrawn tours are. As a booking platform, we have hundreds of available tours, so finding an alternative tour should be no problem at all! Our amazing Customer Service Team is available 24/7 and there is no doubt that they will continue to do their very best to get this issue resolved as quickly as possible! Kind regards, The TourRadar Team

Posted 5 years ago

“All my questions were responded to quickly. They assisted me with getting the best price”

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Posted 5 years ago

“Good value and easy to use”

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Posted 5 years ago

“With my bookings I found the online process very easy and the customer support is awesome. All my queries were resolved immediately, which helped my booking easy with no stress. The quick message replies and phone call support really helped me. It would be much appreciating if we get the same kind of service till the end of our trip as we invest both our valuable time and money for a memorable trip.”

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Posted 5 years ago

“Very easy!”

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Posted 5 years ago

“This was my first time booking a tour as I usually travel independently. I am so impressed with the level of service I have received. Any questions I have had are answered promptly and I have had quite a few questions relating to different tours. The responses are professional and very helpful. This company has gone above and beyond to provide an easy booking experience.”

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Posted 5 years ago

“Very easy to navigate website and find tour, very easy to book, did it in my local currency, allowed split payments. Very prompt reply from TourRadar and the actual tour operation. Great experience”

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Posted 5 years ago

“The site and the person I chatted with was very helpful in answering my questions.”

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Posted 5 years ago

“Nguyen, was very patient with all my questions. Thank you”

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Posted 5 years ago

“They changed the tour description of my Africa after I booked, so I contacted them. Here's an excerpt of the ensuing conversation. I believe it's illustrative of the way they treat customers. 2nd October 2019 TourRadar: "Hello Nathan, Thanks for getting in touch with us and your questions about your booking. We didn't change the text since you booked, Nathan We realise that it might be disappointing that you din't notice it earlier but hope you will enjoy you trip and have a fantastic time!" Me: "You did change the text. " 7th October 2019 TourRadar: "Hi Nathan, Thank you for your reply. I can assure you that neither TourRadar or the tour operator, Absolute Africa have changed the text in the itinerary." Me: Had to send PROOF they changed the text on their website 8th October 2019 Finally stated he obvious with no regret and no apology. TourRadar: "We can also see from the screenshot you have attached that the wording of those inclusions have changed since the time you have booked the tour." However, they were glad to pass the blame. We do regret that the opportunity for you to provide this supporting evidence earlier, was missed. "[Absolute Africa] would like to apologize for that confusion, and thank you for your feedback, that will help in improving the description for the next travellers." Me: Sill no apology for how Tour Radar reps treated me? Nope. They blamed me instead TourRadar: "We do regret that the opportunity for you to provide this supporting evidence earlier, was missed." No apology”

Helpful Report

Posted 5 years ago

Hello Nathan, Thank you for your review. Your issue has been escalated to our customer relations department, however we sincerely apologise for the mishandling of your original issue. This was human error and the agents who were in contact with you have been coached as to how they might handle a situation like this more effectively. We have also worked with the operator of your tour to rectify the issue in their description of the tour listing on TourRadar to avoid any further confusion in the future. We are hopeful we may have an opportunity to offer you a superior booking experience in the future. Sincerely, The TourRadar Team

Posted 5 years ago

“Booking was easy- help team was very responsive and provided excellent detailed answers. The only drawback by phone or instant chat was when we asked them to compare tour options for tours from different local companies or providers- it would be great to put together a list of parameters (duration of tour, accommodations, group size limit, transport vehicles, AC or not, breakfasts, lunches, dinners, etc) and to have these fields populated when clients want to compare options”

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Posted 5 years ago

“I found the staff to be very professional, helpful and friendly - would definitely recommend TourRadar to my friends.”

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Posted 5 years ago

“All of the reps that I have dealt with in finding a cruise and then booking one have been very responsive, friendly, and helpful.”

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Posted 5 years ago

“Just completed 29 day Indochina tour of Thailand, Laos, Vietnam and Cambodia absolutely amazing Tourradar service was top notch they helped with the purchase and provided regular and helpful email communications had two telephone conversations that were 100% satisfactory the website had great travel tips I am a 65 year traveller and would recommend Tourradar to other travellers I will book with them again”

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Posted 5 years ago

“Great team finding the best tour to suit to our needs .”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews