TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Representatives were easy to speak with and willing to help and get further information from the host company to answer all the questions. I would continue to use this company for future travel enquries and bookings.”

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Posted 5 years ago

“Very professional people. They answered my requests appropriately and quickly.”

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Posted 5 years ago

“Easy to navigate, set filters and dates.”

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Posted 5 years ago

“Easy to book, but the email that was sent to me indicated that the deposit of $110 had NOT been accounted for...thus leading me to think that there was a problem. This necessitated a phone call by me to confirm that everything was OK, and that there wasn't a problem with my card or any other issue. The representative advised me that that the payment was pending and that I would be getting a confirmation of receipt of the deposit email soon....which happened within a couple of hours.”

Helpful Report

Posted 5 years ago

Hi there Rose, Thank you for taking the time to leave your review. We have had a look at your booking and can see it was confirmed as per the usual process, without any hiccups. We are glad one of our agents was able to provide clarification that your deposit was still pending authorisation whilst we worked to confirm your booking, as well as assurance that everything was moving along just fine. We are also glad that you found it easy to book with us - That's what we like to hear! Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“We booked trip with friends on line and it was easy. We went on Egypt Beyond the Nile tours . It was fantastic and our guide Mac was very informative and did great job.”

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Posted 5 years ago

“I booked online and it was very easy and intuitive. When I needed a little extra help Sara was really helpful.”

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Posted 5 years ago

“Great deal , quick response, thanks”

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Posted 5 years ago

“Great communication with the tour operator answered our questions very quickly, especially as we were in Australia and they in Canada with the time zones. Looking forward to Croatia/Slovenia and the package offered.”

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Posted 5 years ago

“Easy to review ALL tours and filter out what you want. Loved it. Will be using this site again!”

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Posted 5 years ago

“TourRadar are a fantastic organisation. I have travelled through them before and have always had a number of queries (I usually travel solo). I receive replies really quickly and nothing seems to be too much bother. I would highly recommend TourRadar.”

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Posted 5 years ago

“It was great to get all the questions answered, and the booking process was also very well done.”

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Posted 5 years ago

“Great experience! Easy to navigate, filter and compare tours. Recent reviews are helpful to finally choose one. Great to be connected to a local travel agent specialising small groups in Sicily. Booking screen reassured no extra for credit card payment and clearly showed the amount to pay now and later. Will recommend to others. Thank you 😊”

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Posted 5 years ago

“Michael assisted me and ably got me through the booking process”

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Posted 5 years ago

“As easy as pie. Just awesome.”

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Posted 5 years ago

“Well the booking process was smooth. After booking my tour I planned my whole holiday around it Cuba and Mexico. Cuban adventures just cancelled my 8 day tour what am I supposed to do now. Travelling from Australia I can’t just change my dates. Very f...... disappointed ☹️”

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Posted 5 years ago

Hello Daniela, Thank you very much for taking the time to leave a review. We are very sorry to see that the tour operator has withdrawn your tour so close to the departure date. We can see that our Customer Service Team is in touch with you to take the necessary steps to find a solution to this matter. We understand how frustrating withdrawn tours are. As a booking platform, we have hundreds of available tours, so finding an alternative tour should be no problem at all! Our amazing Customer Service Team is available 24/7 and there is no doubt that they will continue to do their very best to get this issue resolved as quickly as possible! Kind regards, The TourRadar Team

Posted 5 years ago

“All my questions were responded to quickly. They assisted me with getting the best price”

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Posted 5 years ago

“Good value and easy to use”

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Posted 5 years ago

“With my bookings I found the online process very easy and the customer support is awesome. All my queries were resolved immediately, which helped my booking easy with no stress. The quick message replies and phone call support really helped me. It would be much appreciating if we get the same kind of service till the end of our trip as we invest both our valuable time and money for a memorable trip.”

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Posted 5 years ago

“Very easy!”

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Posted 5 years ago

“This was my first time booking a tour as I usually travel independently. I am so impressed with the level of service I have received. Any questions I have had are answered promptly and I have had quite a few questions relating to different tours. The responses are professional and very helpful. This company has gone above and beyond to provide an easy booking experience.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews