TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Don't believe in price adjustments, in which prices vary sporadically. Implement price adjustments. Best Match price is a joke!”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your review. At TourRadar we do offer the best price guarantee. We add on TourRadar members savings to every booking and if you find the same tour on another site for a cheaper price we will match this! However, Once you have a booking, your price is locked in and we cannot retroactively apply a sale deal to a tour that has already been booked and confirmed. It's not dissimilar to the airline industry, where it is also not uncommon to see a price change after you booked your flight. We can see that you have been in contact with us in regards to this, we are currently working with the Tour Operator and will be in touch. Thanks, The TourRadar Team

Posted 5 years ago

“It was not easy to follow”

Helpful Report

Posted 6 years ago

Hi John, Thanks for taking the time to write a review. We have had a look and can see that once you placed your booking, due to age restrictions set by the tour operator, they required you to fill out a form to finalize a few details before confirming your booking. Once this was completed we were able to confirm your booking the next day. We’re glad to see your booking was confirmed and we will reach out directly for more feedback on your booking experience. Kind regards, The TourRadar Team

Posted 6 years ago

“I found a TourRadar website that advertised my chosen tour for a set price, no “from” or date restrictions. When I copied and forwarded to the TourRadar employee I was chatting with, she finally believed me. I thought this was false advertising as the price was quite a bit less than she quoted. In the end she provided me with a discount code (time sensitive) and I booked our tour. However, again the touris advertised ‘from Spain ‘ but it actually begins in Tangier. Need to clean up this as it is definitely misleading!”

Helpful Report

Posted 6 years ago

Hello Madeline, Thank you for your feedback. We have looked into the point you've raised and you're correct, the ad you saw online did state the lowest tour departure price for the tour you booked. When you click through to the tour page, there is a departure bookable at that price. Similar to flight prices, tour prices fluctuate depending on the date you want to travel. These prices are clearly displayed in the availability section of every tour page on TourRadar.com. The title of the tour you have booked indeed mentions "from Spain". This is the tour operator's name for the tour, which begins at the ferry port in Tangier, where ferries from Spain arrive. All of the tour details on TourRadar, and also the itinerary, explain the tour begins in Tangier, but based on your feedback, we'll be happy to discuss how the tour is named, with the operator of the tour. Thanks again for your feedback and we hope you have an amazing time in Morocco! Happy Travels, The TourRadar Team

Posted 6 years ago

“Process was unusual for booking a tour asking too much private information. And when I paid with my card I was charged for another tour I never booked! This was a $1.00 charge which was very suspicious. If they fleece $1 from all customers that is a tort! ☹️”

Helpful Report

Posted 6 years ago

Hello Matthew, Thank you for your feedback. We can see the required fields for your booking included name, date of birth, nationality and residential address. All of this information, excepting your address, is required by your tour operator. Your address (billing address) is required for payment authorisation. Regarding the $1.00 amount, this is a pre-authorisation, not a charge and is required only under certain circumstances which are dictated by a payment provider and your bank. More specifically: Payment providers verify credit cards by running either a $0 or $1 authorization and then automatically voiding it. For most processors and card brands, transactions are initially tried with a $0 authorization. If $0 authorizations are not supported, a $1 authorization will be performed automatically. It appears your card did not support $0 authorisation, but you'll see that $1 back in your account once your bank has processed the void of this amount. I hope that offers you some clarity regarding your payment. We hope you have a wonderful time on your tour and thank you for booking with TourRadar! Happy Travels, The TourRadar Team

Posted 6 years ago

“I could not find a detailed itinerary including accommodation. Apart from that, which is important to me I found it easy to use.”

Helpful Report

Posted 6 years ago

Hi Diane, Thank you for your review. As accommodation is subject to change, most tour operators do not provide this information until closer to departure. With that said, in some cases the tentative accommodation list can be found in the "What's' Included" section of the tour. Despite this, we are glad to hear that everything else was easy to use :) We wish you a wonderful time on your tour and thanks for choosing TourRadar! Kind Regards, The TourRadar Team

Posted 6 years ago

“I have received a huge number of follow up emails advising me of a change in my reservation but requiring the reading of teams of paper to find out what the change is. Can’t you make it a simple follow up telling what the change is rather than your current burdensome process???”

Helpful Report

Posted 6 years ago

Hi Peter, Thank you for your review. We have had a look at your booking history and see that we have sent follow up messages to inform you of changes advised by the tour operator and to confirm your booking request to ensure your space is reserved for your tour. Nonetheless, we understand how it can seem burdensome to be sent multiple follow up emails about your booking. As an alternative, you can look at unsubscribing from the emails and accessing your booking page by logging into TourRadar directly. With that said, we do value your feedback and will be in touch with you directly to learn more about your booking experience. Regards, The TourRadar Team

Posted 6 years ago

“Did not make me happy”

Helpful Report

Posted 6 years ago

Hi Bruce, Thank you very much for taking the time to leave us a review. We can see that you have booked with us a couple of times and opened several other inquiries. It is our highest intention to provide our passengers with the best possible customer service. We are very interested in learning more about your experiences and will be in touch via a phone call to discuss these further with you. We look forward to speaking with you. Best regards, The TourRadar Team.

Posted 6 years ago

“The initial information and sign up process was good However getting additional information has been slow and I have been waiting over 4 days to receive a response from my latest questions!!”

Helpful Report

Posted 6 years ago

Hi there, Thank you very much for taking the time to leave us a review. We are glad to hear that you enjoyed your booking experience and that you were able to find a suitable tour. We have reviewed your booking and can see that you had left a question for the tour operator who has now responded to you directly and also apologised for the delay. Each tour operator that we work with does have slightly different response turn around times which can often be based on where they are located in the world. It appears that there may have been a slight delay due to their staff not being in over the weekend. The TourRadar team will always endeavour to ensure that the tour operator responds to you in a timely manner. We will of course pass this feedback onto your tour operator to review as well so that we can continue to provide you with a positive booking experience up until your tours departure. Thanks again for booking with TourRadar. Happy Travels, The TourRadar Team.

Posted 6 years ago

“TourRadar has a wide spectrum of offerings although clients will be picking from a narrower range when planning. Assistance in Planning was minimal. The call line was not manned with people that knew their tour offerings and the tour operators advice needed to be sought. Seeking advice from the Tour operators was problematic. Ended often with advice to search on line rather " we will help you get to the start of our tours and assist your onward journey when the tour is done. Big need in planning any tour. Finally despite having booked on line and spaces were available there was a long delay in confirmation with "don't book your flight yet". What this is electronic booking? Good points, on line information was good and downloadable brochures excellent.”

Helpful Report

Posted 6 years ago

Hi Neil, Thank you for your review. We're glad to hear that you liked our downloadable brochures and found the information on our website helpful. We do have a close partnership with 1000+ tour operators on our website so this does explain why we often direct travellers with itinerary-specific queries to reach out to the tour operator directly. It does look like your tour operator has been fairly responsive to your queries prior to booking. When asked about how travellers arrive into the starting city, they advised that there are trains and directed you to a specific online platform that assists travellers in finding the most efficient route to the starting point of your tour. Each tour operator that we work with does have slightly different confirmation turn around times. This is often also due to the fact that we are a global company and working with tour operators from different time zones. This tour operator did take 24 hours to confirm your booking as they needed to check with their local operations team to fully secure your spot on tour. The good news is your tour has now been confirmed. Having said that, we'll reach out to you further for more feedback on your booking experience. Regards, The TourRadar Team

Posted 6 years ago

“TourRadar has not yet made me happy. In my opinion neither their website nor the Globus website are "user friendly". I have filled out the info on all four of us two times and when I finish I don't see any way to forward that info to either Globus or TourRadar-both of whom want it.There is NO way an 80 year old person could take one of your tours as they would never be able to figure out your websites.”

Helpful Report

Posted 6 years ago

Hi Leslie, Thank you for your review. We can see that you have successfully completed all of the required passenger details on your booking page, so there is no further action required from you at this time; we will forward your details to Globus on your behalf. One of our helpful customer support agents will follow up with you shortly to see if there is anything else we can assist you with or to address any concerns you may have. We look forward to speaking to you soon! Kind regards, TourRadar

Posted 6 years ago

“Range of tour are great. The discount encouraged me to book. However, the tour information was incorrect on two tours I was interested in which was frustrating.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review. We're glad to hear you liked our range of tours and the ongoing Member Saving deals on our website. Hope you're also getting excited about your upcoming trip to Australia. We are currently in touch with the tour operator to ensure their tour details are correctly reflected on the tour page. Your feedback is important to us so we'll also reach out to you directly to gather more information on your booking process. Happy Travels, The TourRadar Team

Posted 6 years ago

“Ease of use, prompt response”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your review. If there is anything more we can be doing to improve your booking experience, we'd love to hear it! Happy Travels, The TourRadar Team

Posted 6 years ago

“Tour radar was good but cosmos for continue was very poor. Very difficult and frustrating”

Helpful Report

Posted 6 years ago

Hello Janet, Thank you for your review. We're glad to hear you enjoyed your TourRadar booking experience. With regard to your comment about your tour operator's registration process; as your booking agent, we'll be more than happy to forward your feedback to Cosmos. We have no doubt you'll have a wonderful time on your vacation and we look forward to hearing all about it in your tour review. Happy Travels, The TourRadar Team

Posted 6 years ago

“Relatively quick response time”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review! Although most of our customers prefer interacting with us over email, we also offer 24/7 support via our chat and phone service. We are glad that you were impressed with our response time, but should you ever need an immediate response, we also suggest contacting us on our live channels. Thank you for choosing TourRadar. The TourRadar Team

Posted 6 years ago

“Inconsistent communication; consultants not reading the content; disregarding my specific requirement that the booking depended on the pre-night; discussions re pre-night only by phone clearly so TR didn't have written record; fast talk to cloud the issue by American consultant. I'm a comfortable retiree and plan many more overseas tours but this will be last with TR.”

Helpful Report

Posted 6 years ago

Hello Christine, Thank you for your feedback. Unfortunately, the operator of your tour did not allow for your pre-tour accommodation and tour to be confirmed at the simultaneously as the tour needs to be confirmed first, then the pre-tour accommodation request follows after. This should have been more clearly communicated to you and for this we apologise. Sadly we have no control over this tour operator booking condition. We've suggested you try booking the pre-tour accommodation independently as often tour operators are offered only limited allotments to hotel rooms. As such, there is still a strong possibility you can book a night at the tour hotel before your tour begins, independently. If there is anything we can do to help you with this, please do let us know. Sincerely, The TourRadar Team

Posted 6 years ago

“Has to contact agent to complete booking.I found the site cumbersome.”

Helpful Report

Posted 6 years ago

Hello Brian, We're glad we were able to assist you with placing your booking and thank you for your feedback. We have no doubt you'll have a wonderful time on your cruise! If you can offer us any more information about the issue you had, we'd be grateful. Happy Travels, The TourRadar Team

Posted 6 years ago

“Price showing in Ad is not final price show in the booking. Cheating!”

Helpful Report

Posted 6 years ago

Hello Ping, Thank you for your review. We're sorry to hear you feel you've been mislead. We do display a 'starting from' price on our tour pages and in our promotional material, which is reflective of the cheapest departure date for that tour, usually departing in low season. This allows customers with flexible departure dates to see when they're able to get the very best deal on their desired tour. However, the price for your selected tour departure date is displayed clearly in the availability section of the tour page (which you have to click before proceeding to the booking page) and also on the page where you submit your booking. Perhaps you overlooked this. Should we have the opportunity in the future to assist you with booking another tour, we remind you that our Travel Experts are available 24/7, in the case you'd like to clarify anything about your tour booking before locking it in. Have a wonderful time in Europe! The TourRadar Team

Posted 6 years ago

“The tour descriptions are well done and the website us ready to navigate but the booking process was a bit confusing. I accidentally booked the wrong date and so will not book online in the future.”

Helpful Report

Posted 6 years ago

Hello Brigitte, Thank you for your feedback. We're glad to see we were able to amend your booking at no additional cost on this occassion and you're all booked for the adventure of a lifetime! Of course, mistakes can happen, but if there is anything in particular that made the booking page confusing for you, please do let us know. Our customer's feedback is vital to us always making improvements to our site. Also, if you're more comfortable booking over the phone next time, simply give us a call and we'll be happy to assist! Have a wonderful trip! The TourRadar Team

Posted 6 years ago

“Prices are competitive and good tour programmes.”

Helpful Report

Posted 6 years ago

Hi there, Thanks for you're feedback. We're keen to know what we could do to improve your TourRadar booking experience to 5 stars? If you have a moment to reach out to us directly with your thoughts, we'd be grateful! Happy Travels, The TourRadar Team

Posted 6 years ago

“I booked a Nile River Cruise (spaces were listed as available) only to learn after what I thought was a down payment that the tour operator had to confirm the space and that took at least a week before it happened. Luckily, they accepted the booking as I had already purchased flights based on the cruise. If Tour operators are not going to give faster confirmed bookings, a caveat should be stated for those operators. It worked out in the end, but I would have done things differently had I know. I have used Tour Radar for several trips and haven't had anything like this before. Otherwise, I am very happy with their offerings.”

Helpful Report

Posted 6 years ago

Hello Rita, Thank you for your review. We understand your frustration with the time you waited for your tour to be confirmed and agree it was a particularly long wait. Although some tours that are On Request might take 2 - 3 days for the operator to confirm, certainly, what you've experienced here is not standard for TourRadar or the operator you're travelling with. We're relieved that your booking was confirmed and that your travel plans have remained unchanged. We very much look forward to offering you a superior booking experience in the future and hope you have an amazing time in Egypt! Thanks again for choosing TourRadar and for taking the time to offer your feedback. Kind Regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,728 reviews