TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Signing up for the tour was super easy. I am not a super savvy computer person and I did the entire booking for two people on my phone within five minutes.”

Helpful Report

Posted 3 years ago

Hey Stacey, Thank you for taking the time to leave a review! Here at TourRadar, we thrive on feedback as it helps us to make booking tours easy! After taking a look into your booking, it does not seem as though the booking was made via the referral link. When it comes to referrals, travelers must click on the referral link and make the booking from here. This is because the referral is tied to the URL, which should look something like this: "www.tourradar.com/invite/abcdefg" Having said this, we have reached out to you directly via your booking page. Be sure to take a look at the "TourRadar Saving" area of the booking and we are sure you will be pleased! Again, we truly thank you for your wonderful feedback and we have no doubt that you’ll have a great time on your tour. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“quick quick quick quick quick quick quick quick quick quick quick quick quick”

Helpful Report

Posted 3 years ago

“Once you get thru busy signals every thing goes smooth”

Helpful Report

Posted 3 years ago

Hi Carl, Thank you for your review. We are very happy everything went smoothly once you were able to get through to an agent! If ever there is difficulty getting through, we advise customers to utilize our online chat function or contact us via email. Alternatively, if we are ever exceptionally busy and happen to miss a call, we will always return them! We're always here to help 24/7 and aim to respond as quickly as possible. We hope you have an amazing trip when the time comes and thank you for booking with TourRadar! Kindest Regards, The TourRadar Team

Posted 3 years ago

“After two false starts- this isn’t a short review!! I booked on the website with the date I wanted. The site was showing vacancies on that date. I entered all my details and paid the required deposit. A message said I would be notified within 48 hrs if my booking was successful. 5 days later I was told there no vacancies on that date. Back to the site. I chose the next suitable date showing vacancies. And again I was informed there were no vacancies on that date. I was getting annoyed that the website continued to advertise dates that were obviously not available. I finally rang, spoke to a very helpful staff member (Clair?) who told me which dates actually had vacancies. So third time lucky- we’ve got our trip. A big query- why is the deposit $400/p.p for a reservation in May when it was $250/p.p.a? I paid each time so I’m quite aware of the difference. The cost p.p hadn’t changed.”

Helpful Report

Posted 3 years ago

Hi Marjorie, Thank you so much for your review. We are happy to hear our customer support team was able to assist you further with any hiccups you experienced on your first two bookings. However, the tour operator may not be able to confirm your booking due to varying factors, such as availability with suppliers. They keep the tour listed if for any reason a space may become available and they are able to confirm; such as a cancellation, or sudden availability with suppliers. Additionally, when a booking is 'on-request' it can sometimes take up-to 4-5 business days for the operator to confirm availability on all components of the tour. As your new booking is with a different tour operator, deposit amounts may vary, which explains the difference in the amounts paid. We will have a member of our Customer Relations team reach out personally on a call to assist you further and provide some more clarity around the situation. We sincerely thank you for your feedback. Kindest Regards, The TourRadar Team

Posted 3 years ago

“Process is very easy, quick and love the live chat box to answer questions. Received instant contact and full confirmation within 12 hours. Seamless as always.”

Helpful Report

Posted 3 years ago

“Very easy to book vacation online. Only reason I didn't put 5 stars was that the itinerary didn't have times for arrival & return.”

Helpful Report

Posted 3 years ago

Hi Tina, Thank you for your positive review. We really appreciate the time you have taken to leave us with this feedback. We love to hear that our travelers find the site as easy to use as we do! On the first and last day of your tour, you are free to arrive or depart anytime. We'll review this to determine if any further details can be added. Our Travel Experts are available over the phone or live chat 24/7 to answer any questions for future bookings should you have them! Have an amazing time on tour! The TourRadar Team

Posted 3 years ago

“I didn’t understand that Tourradar is a listing site for tour operators ... much like Travelocity or Expedia for hotel booking. They did facilitate the interaction with the tour company and kept me informed of where I was in the booking process.”

Helpful Report

Posted 3 years ago

Hi Deborah, Thank you for taking the time to leave us with this review. Thats right, we are an online marketplace for multi day tours and work with over 2,500 different tour operators world wide. TourRadar will continue to facilitate the conversation between yourself and your tour operator to ensure a seamless booking experience throughout. Many thanks, The TourRadar Team.

Posted 3 years ago

“Very helpful”

Helpful Report

Posted 3 years ago

“Wonderful experience on Tour Radar. Easy to navigate and options galore!”

Helpful Report

Posted 4 years ago

“The Tourradar website is well designed and was easy to use for the booking. However, I then received an avalanche of emails from both Tourradar and the tour operator Globus with no apparent co-ordination between the two, creating a lot of unnecessary and confusing admin. I have since received a personal phone call explaining the nature of the glitch and how it would be put right in the future, so clearly Tourradar is keen to monitor and improve its customers' experience.”

Helpful Report

Posted 4 years ago

Hello June, It was a pleasure speaking to you earlier! I wanted to thank you again for taking the time to leave a review. As we went over during our conversation, currently, the link to the MyGlobus portal is only used for bookings made from North America. However, we make sure that all your details are provided to Globus directly. We are glad that we were able to sort this matter out and better explain what exactly happened. Again, we truly thank you for your wonderful feedback and we have no doubt you’ll have a great time on your tour. Remember, f there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“All Tour Radar reps were responsive and easily reachable. Some questions I had to ask more than once, but that was due to the tour operator missing the questions, so no fault of Tour Radar. The online portal was easy to use to complete my booming. Would recommend.”

Helpful Report

Posted 4 years ago

“Excellent, Easy, Simple, Great Customer service”

Helpful Report

Posted 4 years ago

“There was a lot of selection of tours to Egypt at Tourradar in terms of tours to choose from. However, there were some difficult to understand choices of "extras" that I had to figure out before final booking. For example, did I want to pay extra for a "sleeper" train to Aswan from Cairo and back? Well, if I don't what is the alternative? The website said transportation was included. There was no explanation. But after some looking things up, I was able to finish the booking.”

Helpful Report

Posted 4 years ago

Hi Benjamin, Thank you for your feedback! With a wide selection of over 250 tours in Egypt, we’re happy to know you were able to find the best one for you! Here at TourRadar, we’re always keen to hear from our customers, as your feedback is vital for improvements! As such, we have submitted your feedback to the tour operator, so they may make this content readily available. Additionally, tour details are updated and supplied on our platform by each tour operator, and necessary information will be listed under the 'Tour Itinerary' or the ‘What’s Included’ sections. If further information is required, simply select the "Ask a question" button on the right-hand side of any tour page to launch a formal enquiry. Alternatively, our 24/7 Customer Support Team will happily follow up with a tour operator in order for them to supply or update their information if required. We thank you again for your valuable feedback and look forward to sending you on a wonderful trip! Kind regards, The TourRadar Team

Posted 4 years ago

“To date, my experience with Tourradar has been very limited. Taylor was very helpful and considerate. The only "down-side" to my booking is that Tourradar does not accept Discover Credit Cards. That is so 20th century - please, correct that flaw.”

Helpful Report

Posted 4 years ago

Hi Vicki, We’re delighted to hear that Taylor was able to assist you in getting your next adventure secured! We thank you for your feedback regarding Discover Credit Cards - we have referred this to the appropriate team. While we do not currently offer this form of payment we are glad to see that you were able to book your tour using one of our many other payment options. Thank you for this feedback and we look forward to assisting you up until your tour departure! Many thanks, The TourRadar Team.

Posted 4 years ago

“It was good but we would have liked to speak to a person.”

Helpful Report

Posted 4 years ago

Hi Dolores, We're so pleased you found the overall experience to be positive. TourRadar have 24/7 Customer Support and are always happy to assist! Now you're booked in you can contact your operator directly through your booking page with any tour specific questions and can expect a response within 2 business days. As we work with over 2000 operators around the globe their hours of operations vary. If you have any general enquiries or require assistance to contact your operator feel free to call or live chat TourRadar anytime! Thank you for leaving a review Kindest regards The TourRadar Team

Posted 4 years ago

“We made a lot of changes in our trip. The associates we worked with were very easy to deal with. They handled our requests and responded promptly. We are very satisfied with the final trip. I rate the overall experience as "good" because the website is somewhat difficult to navigate.”

Helpful Report

Posted 4 years ago

Hi Leo, Thank you for your review, it's so wonderful to hear that our Customer Support team handled your questions promptly! While we regret to hear you had a little difficulty navigating our website, we are pleased to see that you have since booked yourself on a wonderful tour! We will have a member of our team reach out directly to gather any feedback which may have improved your overall booking experience. Thank you for choosing TourRadar and we look forward to sending you on a trip of a lifetime! Best Regards TourRadar Team

Posted 4 years ago

“Great service received, even the the travel agency has been fantastic.”

Helpful Report

Posted 4 years ago

“Easy to book Slight delay in tour operator confirming my booking but since then lots of positive communication”

Helpful Report

Posted 4 years ago

Hi Lucinda, Thank you for your feedback. It's great to hear about your positive booking experience so far! Confirmation of tours can sometimes take between 2-4 business days, as tour operators often have to check they can secure all of the components of your tour with their suppliers. However, we're very happy to see your tour operator was able to confirm one day later, which is a very quick turnaround! TourRadar will be here to assist you right up until your departure, and we hope you have a fantastic time on tour! Thank you for using TourRadar, The TourRadar Team

Posted 4 years ago

“Efficient and clear info booking is easy and fast .... waiting for confirmation and got confirmed soon .... following up with message and replied promptly very nice overall”

Helpful Report

Posted 4 years ago

“I had to change a booking due to Covid-19 and was happy with the service. I have traveled many times, booked many tours and tourradar has been easy to book with and helped with an unusual situation.”

Helpful Report

Posted 4 years ago

Hi Sharon, Thank you for taking the time to leave such a wonderful review! We strive to provide our travellers with hassle-free booking experiences and are glad to hear that TourRadar has been helpful during these unprecedented times. Your continued loyalty and support are greatly appreciated. Kind regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews