TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was a great and delightful experience working with Sara. She was a brite and wonderful person to talk us through and booking our UK and European tours. There was know lag time. We very much enjoyed working with Sara and TourRadar. Thank you all very much Bill and Carol Thurnau. I,m Very sorry, I forgot to mention Grant, He was the first person we talked to about taking the trips. He was very helpful in making our decision to book with TourRadar.”

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Posted 4 years ago

“I was abroad while trying to book so the price was not in £. I messaged tourradar and they sent me a link so I could book in £ very quickly.”

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Posted 4 years ago

“Questions about our trip were answered promptly and with understanding. Booking was very simple!”

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Posted 4 years ago

Hi Greg, We want to say a big thank you for leaving us a great review! Our Travel Experts really know their stuff and love assisting our customers in finding and booking their next travel adventure! Thanks for choosing TourRadar! The TourRadar Team

Posted 4 years ago

“Take special care when booking through this online agent as there are issues with their pricing. ie On the home page there is an advertised price but when you enter the specific dates available in the future the prices are $2000 plus higher. Ive been told by them they have a computer glich but havent heard of the result”

Helpful Report

Posted 4 years ago

Hey Colin, Thank you very much for taking the time to leave a review. We have taken a look at your booking and can see that when you booked, the brochure price was showing the old, more expensive price. However, with the help of a TourRadar agent as well as the tour operator, it looks like the price has been corrected for you. We thank you for your continued patience and again for leaving such great feedback. Our Customer Support team is available 24/7 to be able to assist in such situations to ensure a speedy response and resolution. We have no doubt you’ll have a great time on your tour, and be sure to let one of our Customer Supports team members know if you have any further questions. Kind Regards, The TourRadar Team

Posted 4 years ago

“Booking was extremely easy. Communication was excellent with TourRadar letting me know what was happening at every step of the process. Follow up was also excellent.”

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Posted 4 years ago

Hi there! It's fantastic to know you had a smooth and effortless booking experience with TourRadar! Our team of Travel Experts are available 24/7 to assist in the booking process wherever possible. Thank you so much for taking the time to leave this review. Have a wonderful time on tour! The TourRadar Team

Posted 4 years ago

“I like TourRadar, have used them few times previously. Easy to use filters, good tour prices and customer service! Highly recommended!”

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Posted 4 years ago

Hello Paulina, It is so good to hear that you have had a great time booking with TourRadar on more than one occasion. We are thrilled to have you as a customer and glad you found it easy to use the filters on our site. Your tour operator will be assisting you in the lead up to the tour, and of course, our friendly team will be here should you need us too! Happy travelling The TourRadar Team

Posted 4 years ago

“Very easy site to navigate clear and concise, Kept informed of progress of booking I would highly recommend this site.”

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Posted 4 years ago

Hi Clive, Thank you for taking the time to write us this great review. We love to hear that our customers are enjoying the easy navigation of our website! We aim to make the experience of booking your next life-enriching adventure as easy and accessible as possible. Our dedicated team will be on hand for anything you may need leading up to your tour. Thanks for choosing TourRadar! The TourRadar Team

Posted 4 years ago

“Very easy to understand the website and book the tour.”

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Posted 4 years ago

“Tried to book this same Tour with a different tour Operator but was very hard to accomplish. TourRadar was as easy as it could be. Thanks Pat”

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Posted 4 years ago

“Booking with Tour Radar was super convenient, easy to navigate and very helpful in ensuring I have a safe and well-organised trip.”

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Posted 4 years ago

“I made an error with my booking date but it only took one phone call and Megan immediately assisted in having it anended as per.my request.”

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Posted 4 years ago

“Generally satisfactory with telephone assistance available business hours in Australia”

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Posted 4 years ago

Hi David, We have offices located in Austria, Canada, and Australia and are pleased to hear that our 24/7 customer support team has been able to assist you over the phone with any booking queries you had. Thank you for choosing TourRadar and we hope to speak soon! Kind regards, The TourRadar Team

Posted 4 years ago

“She was very helpful and knowledgeable about the booking and she explain every detail. and before it was finalize she review over the phone with me. I felt very comfortable about my booking. She is great. I wished I remember her name. Thank you, Bea W.”

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Posted 4 years ago

“Booking with TourRadar was so easy! I could clearly see all of the cruise prices and could compare all do the weeks we were considering. More importantly, booking with TourRadar saved us $598 per person!”

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Posted 4 years ago

“Tourradar handled our booking with total professionalism and understanding. We were friends booking separately but wanting to make sure we traveled together. Torradar has been up to the challenge and responded quickly and politely to all our requests and needs.”

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Posted 4 years ago

“Good service. Worth the money you pay. Happy customer.”

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Posted 4 years ago

“Ok thank see you after”

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Posted 4 years ago

“Booking a trip with TourRadar was very easy. There was a description of the tour in detail. We’ll see if the tour will be as described or not. We’ll definitely write a review about it.”

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Posted 4 years ago

“I expected that the price you showed in your former brochure 15 days ago, was going to be the same for the same Tour, the Classic Italy for the same date. Now, you are not including some dinners as well as the Insurance, which disappoints me. I have chosen you because of our past experience in 1912 with EUROPAMUNDO Berlin/Viena 8 days Tour, which was really good.”

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Posted 4 years ago

Hi Maria, Thank you for your feedback! We regret to hear that you were disappointed with parts of your booking process. To clarify, each tour operator directly sets the pricing you see on our website. Pricing is subject to change depending on availability, departure dates, season and sale periods, and will explain the change in price over a 15 day period. Please also be advised that the tours we sell will not include International Airfare, Insurance or Visas. While they are under the responsibility of each traveller, our 24/7 Customer Support team are always on hand to provide assistance and recommend any resources required! In light of the above, we'll have a member of our Customer Support Team reach out to assist you with your planning. We're very happy to know you enjoyed a great tour with the operator, Europamundo, previously and do hope you have an amazing time on this next tour! We thank you for using TourRadar. Kindest Regards, The TourRadar Team

Posted 4 years ago

“So many tours to choose from and they answer any questions you have super quick!”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews