TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Took while to communicate but got there in the end.”

Helpful Report

Posted 6 years ago

Hi Louise, Thank you for your review! You've booked a wonderful river cruise and we have no doubt it will be a magical experience! We're pleased we were able to confirm your cruise booking within 24 hours and remain here for you should you like to arrange any additional services. Have a wonderful trip! The TourRadar Team

Posted 6 years ago

“Yes, website was quite easy and online booking was simple and fast.”

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Posted 6 years ago

“Easy to use the site. One phone call (about another tour); representative was very helpful.”

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Posted 6 years ago

“Easy to use site. Communication with staff was fast, friendly and helpful.”

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Posted 6 years ago

Hi Shelby, We appreciate you taking the time to provide your feedback. Our team of Travel Experts are available 24/7 to help provide unbiased advice on a variety of tour options. Let us know if there is anything we can help with before you head of to Iceland. Happy Travels! The TourRadar team

Posted 6 years ago

“best price through tour radar for our tour of Ireland”

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Posted 6 years ago

Hi Ann Marie, Thank you for your positive review, we appreciate your feedback. TourRadar is committed to offering the best price guaranteed at the time of booking. If you find the same tour, for the same price somewhere else, we'll match it. Glad to see you had a great time in Ireland with Cosmos. We look forward to working with you again. Cheers, The TourRadar Team

Posted 6 years ago

“It would be more helpful if the cost of the occupancy of rooms displayed the cost before the total is mentioned.”

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Posted 6 years ago

Hi Nandini, Thank you for your suggestion, we appreciate your feedback. Information about rooming options can be found on the Booking Page, along with the pricing breakdown prior to travellers applying payment for a booking. While going through the Booking Page you have the option to select an alternate rooming option if you prefer the comfort of your own room. We hope you have a great time exploring Ireland with Trafalgar Tours. Happy Travels, The TourRadar Team

Posted 6 years ago

“Responsive, both TourRadar and operator Discover Canada. Would suggest option to complete booking with more than one room selection combination.”

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Posted 6 years ago

Hello Kenneth, Thank you for your feedback. We're pleased to hear you've been happy with your experience booking your Discover Canada tour through TourRadar! We'll be working on a feature to allow more complex rooming combinations on our booking page soon and thank you for your suggestion. Have a wonderful trip! The TourRadar Team

Posted 6 years ago

“There are many options of tours, and they are very easy to filter according to what is needed for the trip. A good option if you're lazy to research tours. Sure it is more expensive than organising all by yourself, but it is more convenient.”

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Posted 6 years ago

Hello there, Thank you for your feedback. Our mission is exactly as you've mentioned, to make searching and booking tours from all over the globe, as easy and convenient as possible. Tour prices are set by the operators of the tours and in fact, often make your trip more cost-effective than planning it all on your own. Don't forget that group touring offers many additional benefits like door-to-door transport throughout your trip and the service of an experienced tour leader! We hope you have a wonderful tour and thank you for choosing TourRadar. The TourRadar Team

Posted 6 years ago

“it was easy to book. Later understood tour operator is in Slovenia.This is my first tour. Shall write after the tour.”

Helpful Report

Posted 6 years ago

Hi Palapillai, Thank you for providing us with your feedback. Congrats on booking your first tour, we are very happy that you chose to book through TourRadar! Each tour that you book through our platform will earn you travel credits that you can use towards booking a future trip through us. We hope that you have a wonderful upcoming holiday exploring Croatia. We look forward to hearing about your travels upon your return. If you have any questions before you go, our Customer Support team is available 24/7 via phone and live chat to assist. Best regards, The TourRadar Team

Posted 6 years ago

“Very easy to Navigate.”

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Posted 6 years ago

“TourRadar tours are very affordable. Booking online was so easy. The description of each tours was focused that helped a lot in deciding which tour to sign up for. Prompt response to questions by operators was another plus.”

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Posted 6 years ago

“They are very accommodating and ensure that all your questions are answered.”

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Posted 6 years ago

“Found a good tour we hope”

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Posted 6 years ago

“Great selection of tours, easy to use and understand, well organised”

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Posted 6 years ago

“There was a good selection of tour options for the area I am planning travel. The booking process was fairly easy and the response time for confirmation was very quick. However, I did find it a bit disconcerting that there was reference to health insurance ‘being required’ and when I went to get a quote was told there was nothing available in Ontario. I do have personal coverage so that part is not a concern. Once I received confirmation it was a bit confusing whether I was talking to someone from TourRadar when I asked a question, or the tour company Europemonda. They were quick to sort it out for me though. All in all, it was an easy process and the prices were quite reasonable.”

Helpful Report

Posted 6 years ago

Hello David, We're happy to hear you found your trip of a lifetime on TourRadar.com and thank you for your positive feedback on the usability of our site. While we strongly recommend all travellers are covered by travel insurance while they are abroad, the requirements for this insurance varies from one tour to the next, as outlined by the tour operators. We're happy to hear your existing coverage meets the minimum requirements for your tour however still recommend you are covered for things like theft, delayed flights, emergencies etc; which a good travel insurance policy will cover you for. You've chosen a wonderful tour and you're in great hands with our trusted partner, Europamundo. Have a wonderful trip and we look forward to hearing all about your experience upon your return! Happy Travels! The TourRadar Team

Posted 6 years ago

“Ease of use.”

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Posted 6 years ago

“Very easy to book great selection of tours at great prices”

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Posted 6 years ago

“I let you know when l get my revised dates to go on egypt 9 day tour thanks jill”

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Posted 6 years ago

“Easy access to trips but would have liked more clarification on exact pricing from the tour I chose rather than a bundle of add ons with no description of what it was for”

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Posted 6 years ago

Hello Elaine Marie, Thank you for your feedback, we are always eager to hear from our customers and what we can be doing to improve your experience when booking your holiday on TourRadar.com. The list of inclusions and exclusions on any given tour can be viewed on the tour page under the 'What's included' tab. One of our Customer Relations team will be in touch with you shortly in order to identify the source of the issue and to understand how we can improve moving forward. Thanks again for taking the time to share your experience! The TourRadar Team

Posted 6 years ago

“Easy to use”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews