TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Clear and full of information that I needed”

Helpful Report

Posted 4 years ago

“Very helpful chat forum is offered to you to navigate through the minutia of things in preparation of your tour. The many tour dates and places to see give you a great range of opportunities to see a region.”

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Posted 4 years ago

“Very helpful,friendly and efficient staff.”

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Posted 4 years ago

“We had to cancel a vacation booking to China due to the Coronavirus Outbreak six weeks prior to departure! Everyone at TourRadar was extremely helpful and understanding. We were able to save our vacation by being able to cancel the China Booking and change to a trip to India with almost the exact same travel dates. The entire process went smoothly and quickly. We went from feeling totally devastated to new excitement about a different destination that was on our Bucket Lists! Thank you to everyone at TourRadar. We will look forward to working with you again very soon, as we travel internationally twice a year! Can't recommend you highly enough!!! Thank you for everything!”

Helpful Report

Posted 4 years ago

“Booking a trip, while exhilarating, can also be incredibly stressful. TourRadar's easy to browse website helped to mitigate some of the stress that invariably comes with trip planning. Immediately after booking our trip, we received a confirmation email and were contacted directly by our tour manager, who has been incredibly efficient and prompt with regards to answering my myriad of questions thus far. Would 100% recommend booking through this site to a friend.”

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Posted 4 years ago

“Very efficient and effective.”

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Posted 4 years ago

“Booking my tour with TourRadar was quite easy! When I contacted TourRadar with a problem I had, they quickly got back to me with options to rectify the situation.”

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Posted 4 years ago

“At the minute its not a great experience hope they can turn it around for me as I thought I booked a Machu Piccu Inca trial with them but after taken the money from me they have said there is no room on my chosen date and I have no flexibility with my dates due to my flights, hopefully they can rectify this issue for me.”

Helpful Report

Posted 4 years ago

Dear Daniel, Thank you for taking the time to share your feedback. We have investigated the situation, and we are sorry to see that your operator confirmed your booking before checking the Inca Trail availability. We will get in touch with them in order to ensure this does not happen in the future. Inca Trail permits are indeed restricted by the Peruvian government, in order to limit the number of travellers hiking on this path every day. When the permits are sold out, it is unfortunately not possible to book the Inca Trail anymore. However, they are other options available if your dates are fixed (Salkantay Trek, Lares Trek, etc.), so we will be in touch with you directly in order to to find a solution together. There is more than one road to the beautiful Machu Picchu, and we will make sure to find the option that suits you best. Kind Regards, The TourRadar Team

Posted 4 years ago

“very easy to complete the booking, straight forward easy to understand”

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Posted 4 years ago

“This will be the first time I travel out of my country. The TourRadar team have given me peace of mind by being in constant communication with me. I also have a personal assistant assigned to me who will handle all my challenges - and that is VERY comforting. THANK YOU.”

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Posted 4 years ago

“Booking is ok , but i need separately to book flights”

Helpful Report

Posted 4 years ago

Hi there Zelimir, Thank you for your review! Bookings flights, whilst not a service that TourRadar specifically provides, is something that we will always try to help with where possible. Some of the tour operators we work with are able to provide all-inclusive tour and flight packages, and travellers may opt to take advantage of this. We will have a member of our Customer Relations Team reach out to you shortly with the aim of providing assistance or information that will be useful to you when booking flights. Kind regards, The TourRadar Team

Posted 4 years ago

“easy communication; answering my questions”

Helpful Report

Posted 4 years ago

“TourRadar have exceeded my expectations. They have preempted and answered any questions I may have had and I feel more than confident I will have a great experience in Egypt.”

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Posted 4 years ago

“It was almost to simple. It took just a few short minutes and the operator was so nice, cheerful and knowledgeable,”

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Posted 4 years ago

“Initial contact was very good but then because we are for certain details and requirements it looked like they did not want to know us. Then another request to TourRadar and we were back in business and all seems to be good. There feed back on all questions have been answered with additional details and help.”

Helpful Report

Posted 4 years ago

Hi there David, Thank you so much for your review. We had a look at your booking and can see that there was a bit of a delay with your tour operator responding to your first inquiry. They may have been experiencing high volume at the time but we're glad to see they have followed up since to provide you with more detailed information. We can see that you've since booked with your operator and can't wait for you to go touring! Best regards, The TourRadar Team

Posted 4 years ago

“Easy, all on line and can be accessed at any time.”

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Posted 4 years ago

“Very easy booking process and all questions answered promptly !”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Kims is very helpful and patience to her clients and offered her assistance.”

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Posted 4 years ago

“Very easy to book. I had a couple questions, but Carlos answered quickly and accurately.”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews