TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“After looking at lots of different websites and tours we settled on TourRadar as the information they provided was easy to follow. The booking process was very simple to follow and a bonus that you can pay a deposit and not have to pay the full amount straight away. Being able to make payments at anytime is great”

Helpful Report

Posted 5 years ago

Hi Therese, Thank you for taking the time to leave a positive review for TourRadar. We are very happy to hear you enjoy the information on TourRadar and have booked an amazing tour! We appreciate your positive feedback about the booking process. The ability to pay in instalments makes the booking process easy and simple. Thank you for choosing TourRadar! Best regards, The TourRadar Team

Posted 5 years ago

“My first encounter with TourRadar. Handy reference to past guest comments. Prompt reply to my enquiry and userful clarifications provided.”

Helpful Report

Posted 5 years ago

Hi Chiu, Thank you for leaving a positive review for TourRadar. We are glad to hear you have enjoyed your first encounter with TourRadar. The Customer Support Team have been happy to provide efficient and quality information about your fantastic tour. Thank you for choosing TourRadar. Best regards, The TourRadar Team

Posted 5 years ago

“Quite a simple process to book the tour. I would have given it five stars except for the strange payment process associated with the booking. The price for the tour seemed to change at various stages of the process. The price I clicked on to purchase was not the one I ended up paying. In fact, along the way, the price changed (went up) twice and only by applying a discount code which I obtained from an email, I was able to bring it down to something just above the price I thought I would pay. Just weird.”

Helpful Report

Posted 5 years ago

Hello Ken! Thank you very much for your feedback! I am glad that we had a chance to discuss your feedback further over the phone. It seems as though this was an edge case, however, we are taking a deeper look into this matter to make sure our pricing is transparent. Again, it was a pleasure speaking with you and thank you for booking with us here at TourRadar! You have booked an amazing tour and we are sure you will have a fantastic time. Best regards, The TourRadar Team

Posted 5 years ago

“I found them very helpful and obliging when planning my holiday.”

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Posted 5 years ago

Hi Vincent, Thank you for reviewing TourRadar! We appreciate your positive feedback and are happy to have assisted you to book a fantastic tour! We look forward to continuing to assist with your travel plans. Thank you for choosing TourRadar! Best regards, The TourRadar Team

Posted 5 years ago

“very easy to search the tour I required.... booking was easy as was the payment. Also communication with the tour operator was easy and quick... very quick response to my questions.”

Helpful Report

Posted 5 years ago

Hi Ian, Thank you for taking the time to review TourRadar! We are so glad you were able to easily find and book a great tour! We are happy you have been able to directly communicate with the tour operator to prepare for your upcoming tour. We look forward to sending you on a life-enriching travel experience. Best regards, The TourRadar Team

Posted 5 years ago

“The communication was so fast an efficient. I am only part of the way through my booking, but so far a good experience”

Helpful Report

Posted 5 years ago

Hi Ann, Thank you for reviewing TourRadar. We are happy to hear you have enjoyed our efficient communication and booking process. We look forward to assisting you with the rest of the booking and sending you on a life-enriching travel experience. Best regards, The TourRadar Team

Posted 5 years ago

“The booking operator was very helpful and polite.”

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Posted 5 years ago

Hi Linda, Thank you for reviewing TourRadar. We are very happy to hear you have enjoyed our customer service. We are glad to see you have been directly communicating with the tour operator. Thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“TourRadar was with me the entire process, I called they answered.. They went the extra mile in helping me out with a GREAT TOUR.”

Helpful Report

Posted 5 years ago

Hi Sandra, Thank you for taking the time to review TourRadar. We are happy to hear the Customer Support Team helped you to find and book a great tour. We hope you enjoy your tour and thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Tour Radar have been beyond helpful and nothing was too much trouble. The Tour providers they work with are brilliant and the help desk people both with tour radar and their providers are so friendly and personalise each chat to you. They dont read from a script which is refreshing. I can not rate them highly enough!”

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Posted 5 years ago

“So easy to book. Great assistance when needed. Highly recommend.”

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Posted 5 years ago

“All went smooth.”

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Posted 5 years ago

“Tourradar provided me with many options very booking. The filters made it easy to navigate the site and choose the most suitable tour. I already booked four tours with tourradar. The tours can also be chosen by selecting your favorite tour operator. I highly recommend tourradar”

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Posted 5 years ago

“Great timely helpful responses”

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Posted 5 years ago

“Excellent service, had quite a few questions but they were underserved promptly”

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Posted 5 years ago

“It took me a while to make up my mind who to book with until I came across TourRadar. There communication is extremely good which is going to make me feel good about this when I’m on other side of the world.”

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Posted 5 years ago

“The website was very easy to navigate. Great prices and promo code available too! Thank you TourRadar!”

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Posted 5 years ago

“It was simple and the team was fairly responsive. I did have times where I did not feel like my questions were not being answered as quickly as I would have liked, but overall good experience.”

Helpful Report

Posted 5 years ago

Hello there! Thank you so much for your feedback. We have had a look at your booking and can see that the operator you booked with is a self-service operator. Our self-service operators are located all over the world and have varying local business hours. This can sometimes cause a bit of a communication delay, especially as many operators are closed through the weekend. However, our Customer Service team here at TourRadar is available 24/7 and would love to answer any questions regarding your upcoming tour. You can reach us via phone, live chat and email! We hope that provides some clarification and would like to thank you for continuing to choose TourRadar for your touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“Simple. Hope the tour goes as well!”

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Posted 5 years ago

“I have been very happy with my various communications both by e-mail and phone. The information provided has been full and I have received quick replies to my own queries. By phone I have had all my various questions answered carefully and in detail.”

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Posted 5 years ago

“It was excellent experience while booking with TourRadar. Price is competitive, more informative. Got tour confirmation with in 24 hours.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews