TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Booking my trip was an extremely easy process. I asked a few questions before booking which were answered straight away and were to the point. Look forward to my trip!”

Helpful Report

Posted 3 years ago

“I felt like Tour radar did not know enough about the details of my tour and had to defer to the operator”

Helpful Report

Posted 3 years ago

Hi Andre, Thanks for your review and feedback! Whilst our travel experts are available 24/7 to answer most queries about the thousands of adventures available on our site, some of the more specific questions do need to be directed to the tour operator as they are responsible for organising the trip. TourRadar allows all travellers to connect with the tour operators through our platform by using the 'Ask A Question' button on any tour page. Feel free to reach out to us anytime if we can assist you further! Best regards The TourRadar Team

Posted 3 years ago

“This is the second time we have used tourradar and the booking experience has been great. The website is easy to understand and when you have a question, they get right back to you.”

Helpful Report

Posted 3 years ago

“Our experience with TourRadar so far has been very good. Our plans have been changed around a lot due to Covid-19, and TourRadar has been more than helpful in arranging for alternatives, which should prove to be even better than our original choices.”

Helpful Report

Posted 3 years ago

“Excellent experience. The team is so helpful and goes out of their way to you with your travel queries. Couldn't recommend them more highly. Thank you.”

Helpful Report

Posted 3 years ago

Hi Lynne, Thank you for taking the time to leave us a lovely review! Our team is passionate about travel and always aim to go above and beyond to assist our travellers with finding their next adventure. We are available 24/7 to make sure we're there whenever you need us! We look forward to hearing from you again when it comes to booking your next trip. Best Regards The TourRadar Team

Posted 3 years ago

“Online system was easy to use, and they were generally responsive.”

Helpful Report

Posted 3 years ago

“Excellent service. Messages answered quickly. Perfect.”

Helpful Report

Posted 3 years ago

“Very helpful Team, get quick response 24*7 any time. And Tour Radar team has solutions for any kinda queries. I am connected to Tour radar past 3 years and I always prefer this agency to book tours in the future too.”

Helpful Report

Posted 3 years ago

“easy to book, listed information was very helpful”

Helpful Report

Posted 3 years ago

“I was thrilled to find TouRadar because of the transparency of tour group ratings--costs, group sizes, so much more--much of the vital information needed to carefully compare and consider what's important in planning a trip. I booked during the world-wide pandemic, and I am putting my trust in an established company, with a proven track record in knowing their business well, and that's the best anyone can work with now. TourRadar communicates well.”

Helpful Report

Posted 3 years ago

Hi Bethany, We really appreciate you taking the time to leave us this wonderful review! TourRadar was created for exactly this reason, to allow travellers the ability to compare multiple tours, with different tour operators and see all relevant information needed to find and book your perfect adventure! With over 40,000 tours available, we're sure there is a perfect tour for everyone. Thanks for putting your trust in TourRadar, we are committed to assisting our travellers throughout this pandemic period and beyond. Best Regards The TourRadar Team

Posted 3 years ago

“very Professional”

Helpful Report

Posted 3 years ago

“Very simple procedure to book the tour I wanted.”

Helpful Report

Posted 3 years ago

“Last night I booked a tour (with a guaranteed departure) and once it was confirmed (I received a confirmation email) so I then proceeded to book my flights and a few hotels (at the beginning and the end). Went to bed thinking everything was in order but lo and behold this morning I woke up to an email that said my tour (remember, the one with a guaranteed departure & was confirmed) was cancelled and that a refund would be processed in 3-5 days. I am not amused. Now I have to try and find another tour company that offers a similar package because I already have flights and hotels booked!!! A note of interest, that same trip is still being advertised on your website (strangely for $400 more per person). First time booking through this company and it will definitely be the last.”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you for reaching out and providing us with your valuable feedback. We do regret to see that your operator had to cancel this departure. We do hope that the full refund of your payments thus far will be of assistance to you in finding a new adventure, and our team will also remain here should you have any further questions or would like some suggestions of alternate tours in your chosen region. An agent will be in touch with you directly so that we can assist you further however possible. Kind regards, The TourRadar Team

Posted 2 years ago

“Seamless & easy to plan & book back to back tours in Portugal. Good booking experience!”

Helpful Report

Posted 3 years ago

“Booking with TourRadar has been really easy! I would like to have seen all their insurance info and any other possible policy documents more readily available on the website. But easy enough to reach out.”

Helpful Report

Posted 3 years ago

“Hany consulted me and went out and beyond to find a tour match that would work with my possible flights. She came up with ideas and options. 1 star missing because due to the back and forth, and only emails and sometimes longer replies, we missed out on flights, which then got expensive, and or weren't possible to book anymore. Recommendation: Plan one week of planning, if you cannot just book the tour as is and need adjustments. Or of course: plan, if you can, well in advance. Overall: I liked that via Tourrader it builds trust, I can easily get in touch, the service reps are friendly also via Chat and answer patiently all questions.”

Helpful Report

Posted 3 years ago

“It was easy to book but hard to choose. So looking forward to it.”

Helpful Report

Posted 3 years ago

“The response to our booking was immediate and the Tourradar website is easy to use and provides all the information you need to prepare for your adventure.”

Helpful Report

Posted 3 years ago

Thank you so much for your wonderful feedback! We at TourRadar like to have all the answers at your fingertips!

Posted 2 years ago

“I messaged them a couple of questions that I had, and phoned them twice. They were very prompt very courteous and answered all of my questions.”

Helpful Report

Posted 3 years ago

“Booking was easy but I didnt understand why I need to pay morr money on the checkout for a bed as it is something that is assumed included in overnight?”

Helpful Report

Posted 3 years ago

Hi there, Thanks so much for taking the time to leave TourRadar a 4-star review, we're delighted! When looking at your booking, we can see there was a small additional charge before booking to select a twin room, rather than a triple room. It is at the tour operator's discretion whether the price advertised per person is based on 2 or 3 people sharing a room. We have noted your feedback about how this could be made clearer, so we can look at improving this in the future! Happy travelling! The TourRadar Team

Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews