TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“very Professional”

Helpful Report

Posted 2 years ago

“Very simple procedure to book the tour I wanted.”

Helpful Report

Posted 2 years ago

“Last night I booked a tour (with a guaranteed departure) and once it was confirmed (I received a confirmation email) so I then proceeded to book my flights and a few hotels (at the beginning and the end). Went to bed thinking everything was in order but lo and behold this morning I woke up to an email that said my tour (remember, the one with a guaranteed departure & was confirmed) was cancelled and that a refund would be processed in 3-5 days. I am not amused. Now I have to try and find another tour company that offers a similar package because I already have flights and hotels booked!!! A note of interest, that same trip is still being advertised on your website (strangely for $400 more per person). First time booking through this company and it will definitely be the last.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for reaching out and providing us with your valuable feedback. We do regret to see that your operator had to cancel this departure. We do hope that the full refund of your payments thus far will be of assistance to you in finding a new adventure, and our team will also remain here should you have any further questions or would like some suggestions of alternate tours in your chosen region. An agent will be in touch with you directly so that we can assist you further however possible. Kind regards, The TourRadar Team

Posted 2 years ago

“Seamless & easy to plan & book back to back tours in Portugal. Good booking experience!”

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Posted 2 years ago

“Booking with TourRadar has been really easy! I would like to have seen all their insurance info and any other possible policy documents more readily available on the website. But easy enough to reach out.”

Helpful Report

Posted 3 years ago

“Hany consulted me and went out and beyond to find a tour match that would work with my possible flights. She came up with ideas and options. 1 star missing because due to the back and forth, and only emails and sometimes longer replies, we missed out on flights, which then got expensive, and or weren't possible to book anymore. Recommendation: Plan one week of planning, if you cannot just book the tour as is and need adjustments. Or of course: plan, if you can, well in advance. Overall: I liked that via Tourrader it builds trust, I can easily get in touch, the service reps are friendly also via Chat and answer patiently all questions.”

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Posted 3 years ago

“It was easy to book but hard to choose. So looking forward to it.”

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Posted 3 years ago

“The response to our booking was immediate and the Tourradar website is easy to use and provides all the information you need to prepare for your adventure.”

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Posted 3 years ago

Thank you so much for your wonderful feedback! We at TourRadar like to have all the answers at your fingertips!

Posted 2 years ago

“I messaged them a couple of questions that I had, and phoned them twice. They were very prompt very courteous and answered all of my questions.”

Helpful Report

Posted 3 years ago

“Booking was easy but I didnt understand why I need to pay morr money on the checkout for a bed as it is something that is assumed included in overnight?”

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Posted 3 years ago

Hi there, Thanks so much for taking the time to leave TourRadar a 4-star review, we're delighted! When looking at your booking, we can see there was a small additional charge before booking to select a twin room, rather than a triple room. It is at the tour operator's discretion whether the price advertised per person is based on 2 or 3 people sharing a room. We have noted your feedback about how this could be made clearer, so we can look at improving this in the future! Happy travelling! The TourRadar Team

Posted 2 years ago

“Initially there was issue with booking. However It was resolved with chat feature as they are very busy with many bookings lately. I got it sorted out as I needed and my trip is a go. Overall pleased. Tour radar has been my go to for tours.”

Helpful Report

Posted 3 years ago

Hi John, Thank you for taking the time to leave us a review and provide us with some feedback. We regret that you had some trouble getting in touch with our team, but are thrilled to see that you were able to book your chosen adventure. A member of our team has been in touch with you directly to further discuss, and we look forward to answering any additional questions you may have leading up to your tour. We are available 24/7 via live chat, email, or phone and are happy to help! Kind regards, The TourRadar Team

Posted 2 years ago

“Its been a satisfactory operation so far, took a few days to confirm my tour & I keep getting asked for information that I cant provide until closer to the date. Other than that, its been ok”

Helpful Report

Posted 3 years ago

“The team has been so kind and helpful throughout my booking process. After having a few difficulties with my booking, they held my space open so I didn't miss out. I really appreciated their help. All in all, great service!”

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Posted 3 years ago

“Provide lots of information”

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Posted 3 years ago

“Good response to my questions when I had a problem with booking! Friendly and understanding response with a rapid follow up.”

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Posted 3 years ago

“So far so good. They seem to have well designed tours for a good price. Would be nice to have airfare planned as well, but I understand that most tour operators don’t provide that service.”

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Posted 3 years ago

“Easy peasy”

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Posted 3 years ago

“Tour radar was great .”

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Posted 3 years ago

“Their customer service department is very professional and great service”

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Posted 3 years ago

“The people at TourRadar are amazing. They were so quick and confirmed my booking within a day, even though I had booked so last minute, my bad. I had a call back from Tourradar even though I didn't request a call back, which was lovely. The price for the trip is well priced, I could believe accommodations was included!!”

Helpful Report

Posted 3 years ago

TourRadar is rated 4.6 based on 6,711 reviews