TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They are very slow to answer or ignore your request. Also refuse to answer when I will find out the names of the hotels. all other tour groups give this information before you book so that you can use that info to judge the tour. This info should be mandatory and when you request it your requests should not be ignored”

Helpful Report

Posted 9 years ago

Hey John, really sorry to hear your experience was less than stellar when booking with us. We do everything we can to provide all available information about the hotels used on tours, but unfortunately not all tour operators make it readily available for us to share - we're working to make it mandatory too! As for the slow response times, I'll personally be following up to see why this happened, as we pride ourselves on our 24/7 customer support. With these improvements we hope to see you back on the TourRadar site soon to arrange your next trip.

Posted 9 years ago

“Bought a minivan trip and I need to get my voucher released....tried calling number listed on website. Got recording that wasn't as professional as I expected . Left 2 messages and so far no call back .”

Helpful Report

Posted 9 years ago

Hi Marjorie, we're sorry to hear your experience has not been top notch. Our customer support team is chasing your tour operator, Bamba Experience, now so they release your vouchers following the weekend break. Our team is on hand 24/7 to answer any calls and will be in touch shortly to ensure you are 100% satisfied and have all the documents you need.

Posted 9 years ago

TourRadar is rated 4.5 based on 6,728 reviews