TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Tourradar is an excellent way to see the world in unique ways. Customer service friendly also.”

Helpful Report

Posted 3 years ago

Hi Kathryn, Thanks for leaving this wonderful review! We love helping our customers to explore the world, especially in unique ways through the many different travel styles that we offer. Our customer service team looks forward to assisting you throughout. Many thanks, The TourRadar Team

Posted 3 years ago

“The booking process went very smoothly. Our reservations were confirmed shortly after we booked. Great experience.”

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Posted 3 years ago

“I was very pleased with my experience. Booking with Tour Radar. All my queries were resolved quickly.I am most satisfied with everything”

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Posted 3 years ago

“would you please send me my confirmation again for Oct 6 to cairo and river cruise. I cancelled it out on my computer”

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Posted 3 years ago

Hi Sylvia, Thanks for choosing TourRadar to book your tour to Egypt! We have resent the information through to you from your booking page. If you ever need any assistance from the TourRadar team we are available 24/7 over the phone and live chat and are always happy to help. All the best The TourRadar Team

Posted 3 years ago

“TourRadar was most helpful in obtaining cooperation from Truly Egypt tours. Do not hesitate to book through them as they were most attentive in sorting out an issue.”

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Posted 3 years ago

Hi Sandra, Thanks for reaching out with this feedback about your booking experience. Our team is currently looking into this for you and will contact you directly through your booking page with more details. Best regards The TourRadar Team

Posted 3 years ago

“Answer all my question promptly and accurately Price is super good and reasonable added charges”

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Posted 3 years ago

“The TourRadar representatives were quick to respond to my questions by email, live chat and telephone. The process was efficient and easy. I would use this company again.”

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Posted 3 years ago

“The ease of this booking was simply amazing! Anu, the agent dealing with me just can't do enough and all my questions answered with such speed. AND such a great price too!!”

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Posted 3 years ago

“Signing up for the tour was super easy. I am not a super savvy computer person and I did the entire booking for two people on my phone within five minutes.”

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Posted 3 years ago

Hey Stacey, Thank you for taking the time to leave a review! Here at TourRadar, we thrive on feedback as it helps us to make booking tours easy! After taking a look into your booking, it does not seem as though the booking was made via the referral link. When it comes to referrals, travelers must click on the referral link and make the booking from here. This is because the referral is tied to the URL, which should look something like this: "www.tourradar.com/invite/abcdefg" Having said this, we have reached out to you directly via your booking page. Be sure to take a look at the "TourRadar Saving" area of the booking and we are sure you will be pleased! Again, we truly thank you for your wonderful feedback and we have no doubt that you’ll have a great time on your tour. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“Easy, no stress booking and contact messaging service. Staff always very helpful.”

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Posted 3 years ago

“My booking experience with TourRadar has been fantastic. Navigating the web site is so simple and effective that I don’t even have any questions about my upcoming tour.”

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Posted 3 years ago

“I had a wonderful experience booking my trip for 2022 to Europe. The agent was very helpful checking on availability for my trip so far in the future. She answered all my questions and seemed genuinely excited for me.”

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Posted 3 years ago

“Very easy and as soon as I had a question I called their phone number in my county which automatically communicate me with their costumer service directly in the states I think”

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Posted 3 years ago

HI Gaston, Thank you for taking the time to leave this. We have three offices globally, one in Toronto, Vienna and Brisbane. We offer lots of different toll free numbers to our customers so they can call us regardless of where they may be in the world. This allows us to provide a customer support line to everyone and operate 24/7. We look forward to making your travel dreams come true! - The TourRadar Team.

Posted 3 years ago

“It was a very pleasant experience! All question were promptly answered. Looking forward to going! Diana Veith”

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Posted 3 years ago

“TourRadar offers many, many tours and once you have found what you are looking for, they then provide excellent and prompt correspondence to answer all your questions. It was particularly helpful to communicate directly with the tour provider, who could talk about Covid restrictions in his country, expectations for future travel, and was most helpful in offering supplemental bookings in addition to our preliminary request. The actual booking and payment procedure was extremely easy.”

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Posted 3 years ago

Hi Ruthanne, It’s lovely to hear about your incredible booking experience. We’re also glad that the tour operator and our support team were able to provide you with all the answers you needed before booking. Thank you once again for your wonderful review! Kind regards, The TourRadar Team

Posted 3 years ago

“quick quick quick quick quick quick quick quick quick quick quick quick quick”

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Posted 3 years ago

“Have used these guys a few times and are always great with communications and requests”

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Posted 3 years ago

“The booking was easy to do and the site was user-friendly. We did have some additional questions about the tour we wanted to book, but that was no problem at all. All our questions were answered quickly and everyone was informative and super friendly.”

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Posted 3 years ago

“Kim was quite helpful, pleasant, and humorous on the phone. I felt totally assured that our visit to Easter Island will be well organized and filled with educational adventure”

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Posted 3 years ago

“The FAQS section was very helpful.”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews