TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“I used TourRadar for a recent solo trip to Madagascar. As a woman traveling all the way from the United States to Madagascar, I was nervous but TourRadar put my mind at ease and made the experience unforgettable. I gave them general ideas of what i'd like to do and they took care of the rest pulling together an itinerary far exceeding my expectations. They know what they are doing and it's clear they are quite discerning in choosing their on the ground partners/guides. My tour guides in Nosy Be and Tana were all exceedingly professional, knowledgeable and completely invested in my safety and happiness. We encountered a scary situation in Tana where were it not for the experience and quick reaction of my tour guide, we would've found ourselves in a multi-car collision. My accommodations were excellent! I highly recommend TourRadar to anyone traveling to Madagascar.”

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Posted 5 years ago

“Second time using this one stop travel service. So many tours to chose from with great pricing. Also very easy to understand their website making setting up a trip a breeze. You can also earn reward credits for future travel experiences. Thanks TR”

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Posted 5 years ago

Hi Thomas, Thank you so much for your review! We love hearing that you think of us as a one-stop shop; we'd certainly like to think we are the single best (and largest!) online source for those interested in booking multi-day tours. With benefits such as the ability to earn unlimited travel credits toward future bookings, 24/7 assistance, and our Best Price Guarantee, there are so many great reasons to choose TourRadar. We look forward to continuing to be your go-to source for multi-day touring. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking online was a smooth process. All my questions were answered quickly. The itinerary was very detailed and the payment options made the process even better. As of now I am very happy with the process.”

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Posted 5 years ago

“I was very comfortable to book and at the same time get agent to help explain my options, they do have flight request service that offers a lot cheaper air fare than other famous website.”

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Posted 5 years ago

“so far so good. I am still waiting on a response to the travel arrangement questions that I submitted a couple of days ago.”

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Posted 5 years ago

Hello Chad, Thank you for taking the time to leave us a review! We have had a look at your booking and it looks like an agent has since responded and answered all of your questions! We thank your for your patience and apologise for the slight delay! Response times are important to us and something that we are continually improving. After the Black Friday/Cyber Monday sale, we have been receiving a higher number of email inquires than usual! However, if you are after an instant response, our team of Travel Experts are available 24/7 via telephone and live chat! You have booked an amazing tour and there is no doubt that you will have a wonderful time! Best regards, The Customer Support Team

Posted 5 years ago

“The tour looks amazing! Little bit confusing when trying to book. Took a long time for confirmation and even now I’m still not sure of the total price.”

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Posted 5 years ago

Hello Lynda, Thank you very much for taking the time to leave a review! You have booked an amazing tour and there is no doubt that you will have a wonderful time while on tour. It seems that due to high volume over the Black Friday/Cyber Monday sale, the tour operator has received more inquiries and bookings than usual. However, we are currently partnering with them to make sure they reach out to you right away! We thank you for your patience and you can expect to hear from the operator very shortly! Best regards, The Customer Support Team

Posted 5 years ago

“Excellent service ! I had a query on the trip I wanted to do as a single traveller but site only had options for 2. TR investigates with the tour operator and I had a quote and confirmed booking for my dates within an hour or so very efficient and responsive 😊”

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Posted 5 years ago

“I am a single traveller but am happy to share a room. Unfortunately I can not book my trip offering a share room unless I have that person lined up. This I have been hit with a whopping single supplement. As a single you are really punished when you travel. I am still offering to share with someone.but can’t put this up on the booking site.”

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Posted 5 years ago

Hi there Kimberley, Thank you for taking the time to leave us a review! As a marketplace for multi-day tours, the 2,500+ operators TourRadar works with all have different policies for single travellers. Some allow sharing and will pair up travellers, some don't allow sharing at all for various reasons, and a number of operators require a minimum of 2 passengers per booking. Based on whether or not you would like to share with another traveller or are a single traveller, we can usually find you a trip to suit. We had a look at your booking and can see that your operator does offer the option to pair travellers together on tour; however, the specific tour you chose has unique conditions due to a cruise extension. We will reach out to you via phone with further information about this look forward to speaking with you soon! Kind regards, The TourRadar Team

Posted 5 years ago

“Thank you. Very impressed how easy to book online. BUT way more impressed with how quickly someone answers my emails with questions that I have. Thank you!! Very excited about my upcoming trip to Israel.”

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Posted 5 years ago

“Booking agent was knowledgeable, friendly and courteous...booking easily completed...”

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Posted 5 years ago

“It would be nice if in all of the tours you mention something about electrical outlets as most people if not all have to charge up their gadgets with them.”

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Posted 5 years ago

Hi David, We thank you for your positive and valuable feedback! At TourRadar we do appreciate the need to be prepared in order to focus on the excitement of planning an amazing adventure! We have therefore developed simple destination travel guides which are readily available on our website, including handy information about electricity. Additionally, our support team are always available 24/7 to assist with tour or country-specific enquiries and can liaise with an operator for further information. Our team will be happy to provide this travel guide and will reach out with some advice about electrical outlets on your upcoming trip of a lifetime! Kindest Regards, The TourRadar Team

Posted 5 years ago

“No problems straight forward good contact used this company lots of times never a problem well done tourrader keep up the good work”

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Posted 5 years ago

“Dealing with TourRadar has been a very pleasant experience. The staff are very helpful and even though everything is done electronically it seems that they are motoring bookings constantly. We had an issue with getting confirmation, we received an email advising that they noted that we had not received confirmation, so they followed the procedures and ensured that confirmation was forwarded to me forthwith.”

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Posted 5 years ago

“I made double bookings for the "Treasures of Ireland" and reqested imediately to cancel one booking as well as no charging to the credit card concerned. I requested following-up several times. While I received prompt responses saying that Tourader has been contacting the tour operator (Trafalger), I have not received yet whether the one booking has been successfully cancelled or not. I hope your urgent actions rather than regular responses.”

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Posted 5 years ago

Hello Masaaki, Thank you for taking the time to leave a review. We have tried to give you a call to go over this issue, however, were unable to get through. We just wanted to let you know that we have taken a look at your booking and can see that you do indeed have a double booking. We understand that the first booking was made using the wrong credit card and the second booking was made using the correct credit card. Rest assured that our Customer Service team is aware of the situation and currently working together with the tour operator to have this resolved for you. As you have booked this amazing tour in USD, we have partnered with the tour operator who is located in the United States. By the time the issue was brought to our attention, the tour operators' US office had just closed and has yet to reopen. Though we here at TourRadar are available 24/7, most of our tour operating partners are not. However, as soon the tour operators office reopens for business, we will get this issue sorted for you right away. We thank you for your patience and you can expect to hear from us within the next few hours. Kind Regards, The TourRadar Team

Posted 5 years ago

“booking process was fast, no hidden scams anywhere, very simple automated process help with the booking and almost no extra processing time for the booking”

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Posted 5 years ago

“Easy and quick experience.”

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Posted 5 years ago

“Horrible communication. Asked to speak with a manager and was told NO.”

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Posted 5 years ago

Dear customer, Thank you for taking the time to share your feedback; we are sorry that you were not able to speak to a manager upon request and can see that the issue was escalated accordingly and has now been resolved. We will follow up with our team to ensure that all agents understand the process for escalation to a manager. Customer satisfaction is our top priority and we hope we will be able to provide you with a more positive experience moving forward. Kind regards, The TourRadar Team

Posted 5 years ago

“Used Tour Radar on previous occasions, very efficient with quick responses to any queries would highly recommend booking through this company. Huge range of tours.”

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Posted 5 years ago

“In one phone call, Clare gave me all the information to make my tour decision.”

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Posted 5 years ago

“We have booked three tours through TourRadar now, one taken and the other two yet to be taken. The booking experience has been excellent all three times, the site easy to navigate and well set out. Almost too smooth to specify what I like as nothing has gone wrong. Great site”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews