TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Booking agent was knowledgeable, friendly and courteous...booking easily completed...”

Helpful Report

Posted 4 years ago

“It would be nice if in all of the tours you mention something about electrical outlets as most people if not all have to charge up their gadgets with them.”

Helpful Report

Posted 4 years ago

Hi David, We thank you for your positive and valuable feedback! At TourRadar we do appreciate the need to be prepared in order to focus on the excitement of planning an amazing adventure! We have therefore developed simple destination travel guides which are readily available on our website, including handy information about electricity. Additionally, our support team are always available 24/7 to assist with tour or country-specific enquiries and can liaise with an operator for further information. Our team will be happy to provide this travel guide and will reach out with some advice about electrical outlets on your upcoming trip of a lifetime! Kindest Regards, The TourRadar Team

Posted 4 years ago

“No problems straight forward good contact used this company lots of times never a problem well done tourrader keep up the good work”

Helpful Report

Posted 4 years ago

“Dealing with TourRadar has been a very pleasant experience. The staff are very helpful and even though everything is done electronically it seems that they are motoring bookings constantly. We had an issue with getting confirmation, we received an email advising that they noted that we had not received confirmation, so they followed the procedures and ensured that confirmation was forwarded to me forthwith.”

Helpful Report

Posted 4 years ago

“I made double bookings for the "Treasures of Ireland" and reqested imediately to cancel one booking as well as no charging to the credit card concerned. I requested following-up several times. While I received prompt responses saying that Tourader has been contacting the tour operator (Trafalger), I have not received yet whether the one booking has been successfully cancelled or not. I hope your urgent actions rather than regular responses.”

Helpful Report

Posted 4 years ago

Hello Masaaki, Thank you for taking the time to leave a review. We have tried to give you a call to go over this issue, however, were unable to get through. We just wanted to let you know that we have taken a look at your booking and can see that you do indeed have a double booking. We understand that the first booking was made using the wrong credit card and the second booking was made using the correct credit card. Rest assured that our Customer Service team is aware of the situation and currently working together with the tour operator to have this resolved for you. As you have booked this amazing tour in USD, we have partnered with the tour operator who is located in the United States. By the time the issue was brought to our attention, the tour operators' US office had just closed and has yet to reopen. Though we here at TourRadar are available 24/7, most of our tour operating partners are not. However, as soon the tour operators office reopens for business, we will get this issue sorted for you right away. We thank you for your patience and you can expect to hear from us within the next few hours. Kind Regards, The TourRadar Team

Posted 4 years ago

“booking process was fast, no hidden scams anywhere, very simple automated process help with the booking and almost no extra processing time for the booking”

Helpful Report

Posted 4 years ago

“Easy and quick experience.”

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Posted 4 years ago

“Horrible communication. Asked to speak with a manager and was told NO.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for taking the time to share your feedback; we are sorry that you were not able to speak to a manager upon request and can see that the issue was escalated accordingly and has now been resolved. We will follow up with our team to ensure that all agents understand the process for escalation to a manager. Customer satisfaction is our top priority and we hope we will be able to provide you with a more positive experience moving forward. Kind regards, The TourRadar Team

Posted 4 years ago

“Used Tour Radar on previous occasions, very efficient with quick responses to any queries would highly recommend booking through this company. Huge range of tours.”

Helpful Report

Posted 4 years ago

“In one phone call, Clare gave me all the information to make my tour decision.”

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Posted 4 years ago

“We have booked three tours through TourRadar now, one taken and the other two yet to be taken. The booking experience has been excellent all three times, the site easy to navigate and well set out. Almost too smooth to specify what I like as nothing has gone wrong. Great site”

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Posted 4 years ago

“Easy to find wide variety of tours to compare. Pricing is very good and the payment process easy as pie!”

Helpful Report

Posted 4 years ago

“Your verbal explanation of the billing process helped. We hope to see it on the website in the future.”

Helpful Report

Posted 4 years ago

Hi Eugene, Thank you very much for taking the time to leave this review on the TourRadar platform. We would like to take the opportunity to advise where this information can be found by our travellers when booking. When you are placing your booking with TourRadar, the payment required will be specified at section four along with the terms and conditions. This section will always advise whether a deposit of full payment is required upfront. We certainly appreciate that this information could be displayed in a different way. We will be in contact to directly to discuss your feedback further. Thank you for choosing TourRadar and we look forward to sending you on a trip of a lifetime. Best Regards TourRadar Team

Posted 4 years ago

“Very seamless and easy to navigate through the selection menus. Customer care is prompt and precise. Looking forward to the tour”

Helpful Report

Posted 4 years ago

“quick responses, reasonable price, honest business attitude, and be patient to explain all clients' enquiries.”

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Posted 4 years ago

“Fast and clear”

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Posted 4 years ago

“There was a delay in communication with a little bit of misunderstanding but both TourRadar and local tour operator were able to address issues right away.”

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Posted 4 years ago

“I was so happy to find this site. I have booked my first over seas adventure and I'm counting down the days til I'm off to the UK. The site was super easy to navigate and use. I can't wait for more adventures in my future.”

Helpful Report

Posted 4 years ago

“Booking the tour was great. It was fast and easy. Having us choose a payment method option makes it better. Thank you.”

Helpful Report

Posted 4 years ago

“Bianca at the other end was so helpful and ready to do the necessary job of booking the tickets we needed. Thanks Bianca for your great willingness to help in our booking.”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews