TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“. IT WAS EASY TO USE YOUR WEBSITE. WHAT IS A RETURN TRAVELER. PLEASE CLARIFY.”

Helpful Report

Posted 5 years ago

Hey Avtar, Thank you for your feedback and we are glad that you found our website easy to use. Returning travelers are those who have booked two or more tours with the same tour operator. Some tour operators offer returning travelers loyalty pricing to thank the traveler for coming back and booking another amazing tour with them. Thank you again for your feedback and we are sure that you will have an amazing time while on tour! Best regards, The TourRadar Team

Posted 5 years ago

“I hate being forced to write something for reviews. The site is fine but they should get rid of this section.”

Helpful Report

Posted 5 years ago

Hello there, Thank you very much for taking the time to leave a review. We understand that being forced to add a comment to a review can a bit more time. However, feedback is something that is very important to us as it continues to help us improve. By making sure travelers leave comments on their reviews ensures that we receive the most detailed feedback possible. We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by email, phone and online chat 24/7. Best regards, The TourRadar Team

Posted 5 years ago

“Booking was surprisingly easy. I was able to message back and forth with the tour company any questions I had. Their answers were very prompt and satisfying. I'd use TourRadar again, no question about it.”

Helpful Report

Posted 5 years ago

“Well, We booked on tour for July 9 back in Feb/March 2019, Two days ago (June 16), I got a message that it was cancelled. I was stressed. However, They did get me on another tour 7/13. I had to rearrange all of my other vacation plans, but in the end, it all worked out. They were very helpful and we are looking forward to our tour in just a few weeks.”

Helpful Report

Posted 5 years ago

“Badly planned tour with minimum tour of the cities. Day 1 in Valencia - 2 hours of Valencia is simply not enough Day 1 Barcelona - Driven to madrid in the evening and left at the hotel Day 2 Barcelona - Only shown around Barcelona in the morning for 3 hours but barely stopped at the majority of landmarks to see. Not taken anywhere near La Sagrada. Day 3 - Barcelona to Zaragoza - Zaragoza is very nice. 1 hour is not enough in Zaragoza This tour is a ENGLISH SPEAKING TOUR and all of the hosts spoke Spanish 90% of the time.”

Helpful Report

Posted 5 years ago

Hello there, We’ve noticed that you have submitted a review on the tour page as well, which we highly appreciate as it helps other travellers understand what to expect on tour. We can agree that this tour is fast-paced based on the itinerary and regret to hear it didn’t suit your preference but we have many tours that are at a more enjoyable pace. Please don’t hesitate to contact one of our Travel Experts for travel recommendations that appeal to your needs. While a small portion of our tour and cruise operator partners in Europe offer multi-lingual tours, all tours and cruise, as a minimum requirement, offer English commentary and a guide who can assist you in English. We'll be in touch to understand more about your feedback regarding your tour experience in order to relay your feedback to the operator. Kind Regards, The TourRadar Team

Posted 5 years ago

“Hi, First time booking a tour here. I booked a tour for 8 days in Iceland. The tour company came back confirming that I booked a 6 day tour, but clarified later on exactly what it was and how it would work out. Everyonewas quick to come back and I had it resolved within a two or three days, so pretty good?”

Helpful Report

Posted 5 years ago

Hi there, Thanks for taking the time to provide your feedback. After taking a look at your booking, we can confirm that you have booked an 8-day tour to Iceland. As per the itinerary, the first and last day of the tour includes free time for travellers to explore on their own before taking off for their adventure around Iceland. As there are no scheduled actives for the first and last day of the tour, the operator has issued final documents only showing the scheduled actives for your tour, however, you will still have accommodation included for all 7 nights. The operator will also be happy to provide any suggestions on how to spend your free time. We hope this helps to clarify any confusion here. Thanks again for your feedback and we will be in touch for further feedback. Kind regards, The TourRadar Team

Posted 5 years ago

“I spoke to numerous agents including Felipe, Joe, Hannah and Monique. All had extraordinary manners and patience and gave customer service that is all too rare these days. It was truly rewarding to be greeted with such service and assistance. I will now always look first to TourRadar for my future travel.”

Helpful Report

Posted 5 years ago

“Every time that I will travel solo to a place and I have limited time, I always check TourRadar as they have a great selection of operators with multi-day tours. I have also used their chat service and I always get a prompt response.”

Helpful Report

Posted 5 years ago

“This is the first time that I have used TourRadar to book a bus tour. So far, it has been a great experience. The website is easy to navigate, customer service has been very helpful when I had to call hem with a couple of questions, and communications via messages/emails have been good. I have a group of 7 people who will be going on our first bus tour, so I am sure that we will be happy to give our review afterwards.”

Helpful Report

Posted 5 years ago

“Website has informative and detailed information about the tour. Website navigation and booking process easy to follow. Very prompt responses and follow up information. I would highly recommend TourRadar to anyone looking to book a trip.”

Helpful Report

Posted 5 years ago

“Easy & User friendly Had a bit of problem in filling in the name.The format does not accept names that have no middle names”

Helpful Report

Posted 5 years ago

Hey Probal, Thank you for your feedback. We are glad to hear that you found our site was easy and user-friendly! We are extremely glad you rated our customer service 5-stars! TourRadar can see that the middle name for the particular tour operator you booked is a mandatory field. We certainly understand that many people across the world do not have middle names. Therefore, TourRadar is looking to edit the mandatory section to accommodate those with no middle name. Thank you booking with TourRadar Best regards - The TourRadar Team

Posted 5 years ago

“Contacted TourRadar from Vancouver, BC Jun 17th, 2019 and spoke with Natalia. I was inquiring about the "Brilliant Bordeaux" 8 day cruise for the fall of 2019. Natalia was professional, knowledge, patient and positive. She answered all my questions and helped process our booking in a timely manner. I have dealt with several other on-line tour operators and none have come close, to how well TourRadar handled my booking. Price for my cruise was by far, much better than their competition. I would not hesitate to use TourRadar again and would certainly recommend them to our friends. Thank you.”

Helpful Report

Posted 5 years ago

“I had already chosen my tour and tour operator, and when I went online to actually book it, I found TourRadar the easiest, most user-friendly site.”

Helpful Report

Posted 5 years ago

“I have been trying to get in contact with some one in the company but I get no response in October of 2016 i went on a tour with your company. and this year in October 2019 I will be taking another tour with your company. I did not know that booking in couples would be cheaper, than when booking all us 6 myself, husband & friends together. We all need our own separate rooms all six of us can not be together in one room. Please can you inform me if we will be in separate rooms we are 3 couples. Ans I would like to know if I can change my reservation from one into 3 so we can pay less. thank you”

Helpful Report

Posted 5 years ago

Hi Rebeca, Thanks for taking the time to provide your feedback. We do apologize for the delay in response as we have currently been receiving a higher than normal volume of enquiries. In addition to writing in your booking page, our Customer Service Team is available 24/7 via phone call or live chat to assist with any urgent questions you may have. In regards to the pricing of your tour, please note the brochure price is displayed as per traveller. As a gesture of goodwill for your group booking, we've applied additional TourRadar Member Savings. Your tour is also based on twin share accommodation, there is no need to worry about having six travellers in one room! We will follow up with you accordingly to assist with any additional questions you may have. Thanks again, Rebeca. Kind regards, The TourRadar Team

Posted 5 years ago

“So far, so good! The website was very easy to navigate and the attention towards the customer was top-notch. I was kept informed every step of the way.”

Helpful Report

Posted 5 years ago

“easy on line application and subsequent contact with the company reps very helpful regarding dietary requirements etc.”

Helpful Report

Posted 5 years ago

“Whenever I had a question, I received a rapid response from both the tour operator as well as Tourradar. The site was easy to use and booking was not at all a hassle. I only wish that the discounted price could be used as well as past credits earned.”

Helpful Report

Posted 5 years ago

“Very satisfied with the booking experience. Easy to use with a lot of alternatives”

Helpful Report

Posted 5 years ago

“I was very happy with the huge selection of tours that were all for different prices, lengths, and experience types. So it was easy to choose something for my specific wants and needs. Normally I would book a tour through the actual website and not a third party but tourradar's chat system put me in contact with the owner of the tour group who also owns a hotel in the area and I was able to sort my accommodation and transport with his help. Thanks a lot! One small downside is that Tourradar does not verify the companies that offer tours on their website as legitimate or not. So I would suggest travellers research the companies before booking.”

Helpful Report

Posted 5 years ago

Hello Rebecca, Thanks for your review! We're glad we were able to connect you with the perfect trip and have no doubt you'll have an amazing time on tour with our local tour operator partner. We are now partnered with more than 2000 tour operators from around the globe, with each and every operator completing an in-depth application and assessment process before going live on our site. No tour operator's tours are available to book on touradar.com until the operator satisfies a series of outlined requirements and has entered into a binding contract with TourRadar. Should you ever need any assistance in communicating with your tour operator, or if you ever have any feedback or concerns regarding the service or performance of one of our operator partners, simply contact our team of Travel Experts at TourRadar who are ready to assist. Have a wonderful trip and thanks for choosing TourRadar! The TourRadar Team

Posted 5 years ago

“Good and easy”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews