TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“I used tourradar twice before--for Israel and then Europe fantasic tours.Now I'm going to japan thru these wonderful people”

Helpful Report

Posted 5 years ago

“TourRadar were quick to respond to every enquiry I had - and I had many. Very professional.”

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Posted 5 years ago

“I found Tourradar staff very responsive and prepared to interact and come up with any answers. My first experience dealing with Tourradar, so early days, especially whether to recommend to friends. Would like to see the full process first.”

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Posted 5 years ago

“All the arrangements and friendly knowledgeable guides.we highly recommend this company for booking trekking and hotels.”

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Posted 5 years ago

“very easy to search details and quick response on queries”

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Posted 5 years ago

“The service was excellent - user-friendly website, good and professional communication with the representatives, fast response. I'll surely recommend the agency.”

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Posted 5 years ago

“Poor or incomplete info. Very slow response time. Devoted to tour companies not clients. Somewhat secretive about supervisors to get help. Not very helpful to non Eoropeans.”

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Posted 5 years ago

Hello there, We regret to hear you're disappointed with the service we have provided you while booking your cruise. As we have explained, only cruise supervisors are dealing with your booking since escalating your concerns. We are confident together we can reach a positive outcome to your concerns and that you'll have a wonderful time on your trip. Best Regards, The TourRadar Team

Posted 5 years ago

“Booked a last minute Croatia trip through TourRadar and they were excellent. Everything was organised within a couple of hours. The on line chat was good and efficient”

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Posted 5 years ago

“It website was very easy and already recommend to 4 people and is going to book with Tour Radar.”

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Posted 5 years ago

“It was very easy to browse to compare various tours operated by different tour operators which made easier to make a decision. All the information are given with clear instructions to make the payment for the booking easy. We would not hesitate to recommend Tour Radar to our friends.”

Helpful Report

Posted 5 years ago

“At this early stage all that has happened is my booking reservations has been made. The inundation of information and thank you's is, for me just token gesture. What is important comes to the fore when things don't particularly go well. That's the measure of a company when they do everything in their power to help. Let's see what happens.”

Helpful Report

Posted 5 years ago

Hello Mark, Thank you for your review. We'll reach out to you directly to get some more clarity on the issue you're having. Sincerely, The TourRadar Team

Posted 5 years ago

“Had I known I would have dealt directly with ExPat. There were too many communications between TourRadar and Expat, most were duplications. I walk with a cane and the Tour Leader did not take this into consideration. Fortunately my daughter travelled with me and we were able to "catch up" on the long walks. One night we had to board a very crowded train to get to our hotel. This should not have happened and surely there could have been a better way for transportation. The meal at the restaurant in Latin Quarter was not good. I was surprised with the meal or this was the way of French cooking? The meals at the other hotels were okay. On the whole the tour was very interesting and we saw some beautiful countries and their culture.”

Helpful Report

Posted 5 years ago

Hello Carmela, Thank you for your feedback regarding the duplication of requests for your traveller details. We have recently streamlined this process for our customers travelling with Expat Explore, as we were aware it was a point of frustration. We've forwarded your feedback regarding the tour leader and in-destination experiences to the operator of your tour. We look forward to hearing from you again soon! The TourRadar Team

Posted 5 years ago

“Booking online was very easy.”

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Posted 5 years ago

“Easy and complete!”

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Posted 5 years ago

“Super easy and complete web side! Reliable to find a perfect vacation ❤️”

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Posted 5 years ago

“Very Easy to use the website and booking system. Quick responses to all my queries. Recommend Tour Radar!!”

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Posted 5 years ago

“The selection of tours was great and the support team was incredibly responsive and helpful! My only suggestion would be to make it easier, visually, to plan a trip that involves booking multiple tours so that travelers can more easily book back-to-back trips on a calendar to ensure they aren’t overlapping dates. Other than that, I would definitely book through TourRadar again (especially now that they’ve granted me travel credits, just from my making first bookings!)”

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Posted 5 years ago

Hello Lynn, Thank you very much for your feedback as well as for your amazing suggestion. We here at TourRadar are always adding new features and functions to our site to make searching for tours and the booking process even easier. Be sure to stay tuned to see what tricks we have up our sleeves! You have booked two amazing tours and we are sure that you will have an amazing time on both of them! Also, remember that when you are ready to use those earned TravelCredits or need any assistance at all, our Customer Service team is available by phone, email and online chat 24/7. Happy Travels, The TourRadar Team

Posted 5 years ago

“Web page was easy to use. I slso spoke with a customer representative Sabina snd she was very courteous and helpful.”

Helpful Report

Posted 5 years ago

“After offering a significantly lower price than the tour operator, I was initially hesitant to book for fear of illegitimate tickets, but the tour operator confirmed as an official reseller and could not match TourRadars price. I booked 5 days before the tour departed, not realising it was 4 day confirmation, and they went above and beyond with booking and communication through the night to confirm within 36 hours. Fantastic service.”

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Posted 5 years ago

“No one responded questions”

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Posted 5 years ago

Hello there, Thank you very much for taking the time to leave a review. We have since reached out to you directly to answer your questions and to see if we can help assist you further. We are receiving a high volume of email inquiries at this time and really appreciate your patience. Response time is something that is very important to us here at TourRadar and we are continually improving in this area. For a more instant response, our Customer Support team is available 24/7 via phone and live chat. This will be the fastest way to contact us. We have no doubt you’ll have a great time on your tour and please let our Customer Support team know if you have any further questions regarding your tour. Kind Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews