TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“for the past two years i was trying to plan an ancient greece trip... till two days ago i hadn't found a companion nor an affordable way for traveling alone on a budget so i was skeptical... but i was feeling the time had come and voilà thru one of my google searches TourRadar showed up :) communication is very slow tho! TourRadar wouldn't give me any information unless i'd book the tour, but once i booked TourRadar disappeared leaving my questions unanswered till i had to insist... it seems TourRadar depends on expat explore to give most of the info, and expat explore is even slower... so far so good, but bc it's a very expensive tour i was expecting more care, i feel kinda adrift!”

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Posted 5 years ago

“Having used Tour Radar on a previous occasion, I was aware of the ease of booking. The selection process for trips is very straightforward and gives all the details required in a simple fashion. Obviously much research has gone into every trip that they organise. I wasn't disappointed last time, when I went to Uluru...I'm sure I won't be on this occasion either. 😁”

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Posted 5 years ago

“tour radar is very quick to answer queries when you have not paid deposit yet. but afterwards the delayed replies are very apparent. first example. after booking and paying deposit the message said that booking is being reviewed by Costsaver and that outcome will be advised asap and that deposit will only be charged once booking is approved. however despite of deposit was debited from my credit card on the same day, two days still no word and I had only received a confirmation after making a follow up. second example - I asked about the $424 travel credits if the currency is in NZ$ or not and if they are transferrable being I was the lead traveller out of 16 adults. I have paid using my credit card but would like to share it with my mates. To date, still no reply from a simple query like this. sorry...but the subsequent experience with Tour Radar after them taking money from my credit card does bring a bad taste to the mouth....”

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Posted 5 years ago

Hey Erwin, Thank you for taking the time to provide feedback on your booking experience so far with TourRadar. We are sorry to hear that you are disappointed by the wait time as your group booking request was being processed with the tour operator. Often with large group bookings, it can take 2 - 3 business days to hear back from our tour operators. We will be reaching out to you in your private booking conversation page to answer any further questions/concerns that you may have and will also be following up with a phone call. We want to make sure that your first booking experience through TourRadar gets off on the right foot and that you and your travel partners are excited about your upcoming tour. Best Regards, The TourRadar Team

Posted 5 years ago

“Super easy to book a tour online. Quick responses from staff and very friendly”

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Posted 5 years ago

“simple and user friendly”

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Posted 5 years ago

“I would’ve given it a five except that the wait for a representative to answer the phone was at least 25 minutes. I called three times yesterday and had to wait 25 minutes and longer each time. Otherwise, the representatives are Pleasant, knowledgeable and great to deal with. Like I said my only beef is the wait time to get a response on the phone.”

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Posted 5 years ago

“Great selection and easy to book.”

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Posted 5 years ago

“Easy. Helpful. Efficient”

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Posted 5 years ago

“Price was ok Opinions of other peoples let me know was i was looking for And the accommodations i need Try to put all the comments good o.bad. ..of all the tour Thank. ....”

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Posted 5 years ago

“I used tourradar twice before--for Israel and then Europe fantasic tours.Now I'm going to japan thru these wonderful people”

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Posted 5 years ago

“TourRadar were quick to respond to every enquiry I had - and I had many. Very professional.”

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Posted 5 years ago

“I found Tourradar staff very responsive and prepared to interact and come up with any answers. My first experience dealing with Tourradar, so early days, especially whether to recommend to friends. Would like to see the full process first.”

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Posted 5 years ago

“All the arrangements and friendly knowledgeable guides.we highly recommend this company for booking trekking and hotels.”

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Posted 5 years ago

“very easy to search details and quick response on queries”

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Posted 5 years ago

“The service was excellent - user-friendly website, good and professional communication with the representatives, fast response. I'll surely recommend the agency.”

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Posted 5 years ago

“Poor or incomplete info. Very slow response time. Devoted to tour companies not clients. Somewhat secretive about supervisors to get help. Not very helpful to non Eoropeans.”

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Posted 5 years ago

Hello there, We regret to hear you're disappointed with the service we have provided you while booking your cruise. As we have explained, only cruise supervisors are dealing with your booking since escalating your concerns. We are confident together we can reach a positive outcome to your concerns and that you'll have a wonderful time on your trip. Best Regards, The TourRadar Team

Posted 5 years ago

“Booked a last minute Croatia trip through TourRadar and they were excellent. Everything was organised within a couple of hours. The on line chat was good and efficient”

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Posted 5 years ago

“It website was very easy and already recommend to 4 people and is going to book with Tour Radar.”

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Posted 5 years ago

“It was very easy to browse to compare various tours operated by different tour operators which made easier to make a decision. All the information are given with clear instructions to make the payment for the booking easy. We would not hesitate to recommend Tour Radar to our friends.”

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Posted 5 years ago

“At this early stage all that has happened is my booking reservations has been made. The inundation of information and thank you's is, for me just token gesture. What is important comes to the fore when things don't particularly go well. That's the measure of a company when they do everything in their power to help. Let's see what happens.”

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Posted 5 years ago

Hello Mark, Thank you for your review. We'll reach out to you directly to get some more clarity on the issue you're having. Sincerely, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews