TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Very easy to book. All the information needed is easily displayed. Links to take care of all your travel needs. Great, fast response to questions.”

Helpful Report

Posted 3 years ago

Hey Richard, Thank you very much for booking another amazing tour with TourRadar as well as for taking the time to leave a review. We pride ourselves on making booking tours easy and we are thrilled to hear that this was the case with your experience! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“I would like to see the booking online a little easier.”

Helpful Report

Posted 3 years ago

Hi James, Thank you for your positive feedback. As a company made by travellers, for travellers, TourRadar is always keen to hear from our customers, as your feedback is vital for our continuous improvement! As such, a member of our customer support team will reach out directly, as we would love to connect with you in order to know more! We thank you again for your valuable feedback, and look forward to sending you on a wonderful trip! Kind regards, The TourRadar Team

Posted 3 years ago

“Took a long time (7 days) to get a booking confirmed. Vendor was very slow which was the problem. The vendor did not improve their standing when we arrived and they struggled to find our booking details. No fault of Tourradar. Problem with AATKings.”

Helpful Report

Posted 3 years ago

Hey Richard, Thank you for taking the time to leave a review regarding your booking experience. After taking a look into your booking, we can see that the hotels for your tour were 'On Request'. This means that the local operations team had to reach out to each hotel to make sure they were available. Saying this, we are glad to see that the tour was able to be 100% confirmed for you! You have booked an amazing tour and there is no doubt that you will have a great time while on tour! Kind Regards, The TourRadar Team

Posted 3 years ago

“Finally got a resolution, she was very honest about it”

Helpful Report

Posted 3 years ago

Hi Wilda, Thank you for your feedback, although we do sincerely regret to hear this. We have taken a look into your booking and are unfortunately unable to locate your communication. In order to better assist you, we will have a member of our Customer Relations team reach out directly, to discuss your concerns further! Kindest Regards, The TourRadar Team

Posted 3 years ago

“I had extensive messaging back and forth with Tour Radar trying to locate the right tour for me, at the right time and with adjustments since I am a solo traveler. I received the information that I needed and was able to make my decision regarding the right trip for me.”

Helpful Report

Posted 3 years ago

Hi Ella, Thank you so much for your feedback, it's lovely to hear of your positive booking and customer experience! While we understand there was a long discussion surrounding tour details, between yourself and your tour operator, Costsaver; we're very happy to know they were accommodating to your requests, and you've since booked the perfect tour! We can't wait to be sending you off on the trip of a lifetime, and TourRadar wishes you all the best! Kindest Regards, The TourRadar Team

Posted 3 years ago

“Have been very satisfied with the booking experience so far. Both tourradar and the operator have been very responsive to my queries and changes”

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Posted 3 years ago

“Professional. Courteous. Knowledge.”

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Posted 3 years ago

“Very good.”

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Posted 3 years ago

“This booking was so easy and straightforward! Once I made the initial reservation, the staff operating the online chat were able to answer all my questions and add the extras I wanted.”

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Posted 3 years ago

“My second time using TourRadar was as easy as the first experience. If we have as great a tour in the Grand Canyon as we had on our trip to Ireland, I'll be very happy.”

Helpful Report

Posted 3 years ago

“It is so easy to book tours with tourradar and I love it”

Helpful Report

Posted 3 years ago

“Booking was a very easy process. The tour we are interested in, we had some question about. We were directed to a tour consultant who answered our questions, and we then booked with a representative over the phone.”

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Posted 3 years ago

“Lovely people who helped me make a change very smoothly and quickly. They were all very caring and knowledgeable. Thank you all!!”

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Posted 3 years ago

“My contact is Patricia. She is very informed an pleasant to communicate with. All my questions, so far, have been answered. We have communicated both by phone and internet. Patricia is very pleasant to communicate with on the phone. Looking forward to learning more about our planned trip as the weeks go on.”

Helpful Report

Posted 3 years ago

Hi David, Thank you for your kind words about Patricia, we will be sure to pass these along to her. We love to hear that you have been able to take advantage of the many communication channels that we have. We look forward to assisting you with your trip! Thanks for taking the time to leave this review, - The TourRadar Team.

Posted 3 years ago

“This is my third time using TourRadar. The website is user friendly. All the information you need is right there. The staff is amazing. They answer all my questions and keep me informed.”

Helpful Report

Posted 3 years ago

“I asked several questions of the tour radar rep and she forwarded to Insight. That was several days ago past the time your rep said I would receive an answer. I’m still waiting”

Helpful Report

Posted 3 years ago

Hi Rick, Thank you for taking the time to review your booking experience. We regret to hear you’re disappointed with the wait time for answers to your questions. We understand the operator has reached out to their local team for further information, and this can sometimes take 2-4 business days. We anticipate they will reach out to you shortly with an update. In the meantime, we will also have a member of our team reach out to you directly, to discuss your concerns further. Best Regards, The TourRadar Team

Posted 3 years ago

“They were prompt in answering the phone as well very professional to talk to”

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Posted 3 years ago

“It was easy and no pressure”

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Posted 3 years ago

Hey Catherine, Thank you very much for choosing to book an amazing tour with TourRadar as well as for taking the time to leave a review! Here at TourRadar, we strive to make booking tours easy! As a booking platform, we are here to help find the best tour for you and you can be sure that there will never be any booking pressure! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“aaaaaaaaaa”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review! After looking into your booking we understand you may have some questions. We'll have a member of our Customer Support Team contact you, to see if we can assist! We sincerely thank you for your feedback, and are here to assist you 24/7, right up until your tour departure date! Kindest Regards, The TourRadar Team

Posted 3 years ago

“Helpful and efficient”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews