TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“It is so easy to book tours with tourradar and I love it”

Helpful Report

Posted 3 years ago

“Booking was a very easy process. The tour we are interested in, we had some question about. We were directed to a tour consultant who answered our questions, and we then booked with a representative over the phone.”

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Posted 3 years ago

“Lovely people who helped me make a change very smoothly and quickly. They were all very caring and knowledgeable. Thank you all!!”

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Posted 3 years ago

“My contact is Patricia. She is very informed an pleasant to communicate with. All my questions, so far, have been answered. We have communicated both by phone and internet. Patricia is very pleasant to communicate with on the phone. Looking forward to learning more about our planned trip as the weeks go on.”

Helpful Report

Posted 3 years ago

Hi David, Thank you for your kind words about Patricia, we will be sure to pass these along to her. We love to hear that you have been able to take advantage of the many communication channels that we have. We look forward to assisting you with your trip! Thanks for taking the time to leave this review, - The TourRadar Team.

Posted 3 years ago

“This is my third time using TourRadar. The website is user friendly. All the information you need is right there. The staff is amazing. They answer all my questions and keep me informed.”

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Posted 3 years ago

“I asked several questions of the tour radar rep and she forwarded to Insight. That was several days ago past the time your rep said I would receive an answer. I’m still waiting”

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Posted 3 years ago

Hi Rick, Thank you for taking the time to review your booking experience. We regret to hear you’re disappointed with the wait time for answers to your questions. We understand the operator has reached out to their local team for further information, and this can sometimes take 2-4 business days. We anticipate they will reach out to you shortly with an update. In the meantime, we will also have a member of our team reach out to you directly, to discuss your concerns further. Best Regards, The TourRadar Team

Posted 3 years ago

“They were prompt in answering the phone as well very professional to talk to”

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Posted 3 years ago

“It was easy and no pressure”

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Posted 3 years ago

Hey Catherine, Thank you very much for choosing to book an amazing tour with TourRadar as well as for taking the time to leave a review! Here at TourRadar, we strive to make booking tours easy! As a booking platform, we are here to help find the best tour for you and you can be sure that there will never be any booking pressure! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“aaaaaaaaaa”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review! After looking into your booking we understand you may have some questions. We'll have a member of our Customer Support Team contact you, to see if we can assist! We sincerely thank you for your feedback, and are here to assist you 24/7, right up until your tour departure date! Kindest Regards, The TourRadar Team

Posted 3 years ago

“Helpful and efficient”

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Posted 3 years ago

“Good communication, reply to queries within 24 hours usually. Prices comparable to other agencies and sometimes cheaper.”

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Posted 3 years ago

“Excellent customer service. Always went above and beyond to make the customer happy. I will use Tourradar and I recommend them to all my friends.”

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Posted 3 years ago

“Booking was super easy! I had been looking at a specific tour package for about 4 months, planned it all out, and when it came time to buy- all my info and selections were saved. Each time I would look at it and refresh the page, it would show updated costs. With covid-19 going on we had some questions about how the tour company was handling testing while on our trip- and we were informed that they schedule the testing to come out to the hotel 3 days before the end of the trip- which is handy. Once we booked, we were contacted by Hany. Hany gave us all the info for the tour and has been super helpful with any of our questions. Overall the booking process was really easy and efficient.”

Helpful Report

Posted 3 years ago

Hi Mike! Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! We take great pride in our booking and inquiry system which aims to make the process as easy as possible for our customers, and we are always developing and improving it! We're also happy to hear your tour operator has been very helpful and quick to respond to your questions and booking request! TourRadar wishes you all the best and we can't wait to be sending you off on the trip of a lifetime! Kindest Regards, The TourRadar Team

Posted 3 years ago

“Very good!! They provided detailed information; and were ready to answer questions whenever needed!”

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Posted 3 years ago

Hey Beverly! Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience and we love hearing from our return customers! We thrive on answering any and all travel questions that may come up! If we do not know the answers, we can surely find them for you! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kindest Regards, The TourRadar Team

Posted 3 years ago

“Very competant!”

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Posted 3 years ago

“Tourradar is great, wonderful. I would recommend it to all my friends. I have booked my trip and will choose Tourradar as the only one to book my future literaries. Staff are friendly, helpful hardworking and easy approachable.”

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Posted 3 years ago

Hi Jianhong! Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience, and of your recommendation to others! It's great to hear kind words spoken about our staff too. We'd love to assist you, or your family and friends, with finding and booking that next dream tour, and can't wait to send you off on this one! We wish you all the best. Kindest Regards, The TourRadar Team

Posted 3 years ago

“This is our 3rd booking with ToudRadar. We had a great experience on the first two and we are looking forward to this one! Brian”

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Posted 3 years ago

“It is easy to make a booking, and quick response for regular questions. I booked 4 trips in two days.”

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Posted 3 years ago

Hi Michelle, Thanks for your review! We're pleased to hear that the booking process has been easy and that you've been receiving quick responses for the most part. We would be happy to address the problem you're referring to and will be reaching out to you shortly to learn more. Kind regards, The TourRadar Team

Posted 3 years ago

“I took more time in selecting our Europe tour from a variety of choices. Once I made my decision, It took only two minutes to make my booking through TOUR RADER. As I made payment of 10% advance money as advance, I got my receipt and intimation in no time. I have an excellent booking experience, everything is crystal clear, rules & regulations etc. is also spelt out.”

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Posted 3 years ago

“Quick and easy and u r kept updated of your booking”

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Posted 3 years ago

TourRadar is rated 4.6 based on 6,711 reviews