TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“tours and selection was very good. knowledgeable operators on the tour and price pretty good”

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Posted 5 years ago

“Agent on the phone was quick to respond to inquiry.”

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Posted 5 years ago

“I found the online operator to be very friendly and most helpful, if the rest of the experience is as good I will have a very good time”

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Posted 5 years ago

“pleased so far”

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Posted 5 years ago

“My query was finally answered and resolved”

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Posted 5 years ago

“Lots of choices”

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Posted 5 years ago

“Quick and clear communication. A good selection of tour options.”

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Posted 5 years ago

“There can sometimes be a lag in communication between Tour Radar and the tour companies when booking, but Tour Radar seems to be working diligently to improve their response time and communication with customers. Agents are always friendly, and I appreciate the discounts I wouldn't get otherwise.”

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Posted 5 years ago

Hi Laura, Thank you for your review. We have had a look at your booking history and are sorry about your delayed response. Upon booking, we were advised by the tour operator that the single supplement was sold out. We understand a single room is crucial for you on tour so have once again reached out to the tour operator to see if they can accommodate this. In the meantime, we'll contact you directly to further understand your booking experience and provide you with an update regarding your single room request. Regards, The TourRadar Team

Posted 5 years ago

“Many places to see for a good price. Website is easy to navigate and happy with the payment options.”

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Posted 5 years ago

“Your site is easy to use. (Your description of accommodations to be chosen (twins....etc) was somewhat confusing. It almost made me look for a different company.)”

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Posted 5 years ago

Hello Javier, Thank you for sharing your feedback on your booking experience. We'll get in touch as we'd love to hear more about your comment on the room selection on our booking page. Our team is dedicated to continuously improving our site and with your feedback, we're confident that will always continue to happen. Thanks again, The TourRadar Team

Posted 5 years ago

“The site was easy to use and had a wide range of tours on offer”

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Posted 5 years ago

“Gave many choices. Easy to use.”

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Posted 5 years ago

“I purchased Australian trip from your web and pay by visa. Then I waited and waited and they could not confirm. You web showing age limit 18 to 99. However they said they can't confirm because is 18 to 35 . I putting POOR because even today your web showing 18to99 no body corrected yet. Is left for next person to waist lots of time.”

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Posted 5 years ago

Hello Darius, Thank you for your review. We have had a look at your booking history and cannot identify the issue you've explained as you have a confirmed booking. Having said that, your feedback is important to us so we'll reach out to you directly to understand the issue and resolve anything that needs correction. Best Regards, The TourRadar Team

Posted 5 years ago

“I could ask my questions by phoning the local agent. Thanks for the discount I got too. Aja”

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Posted 5 years ago

“To find a good Tour was easy, but to order was rather complicated.”

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Posted 5 years ago

Hi there, Thank you for your review. We're glad to hear you were able to find your next trip on TourRadar.com! We'll be reaching out to you directly to understand any troubles you had placing your booking. We value your feedback and endeavour to continuously improve your booking experience. We'll be in touch! The TourRadar Team

Posted 5 years ago

“Great website, easy to navigate. Hoping reviews are accurate. Looking forward to our bookings. Post vacation review to follow.”

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Posted 5 years ago

Hello France, Thank you for your review. The tour reviews on our site are all written by real travellers and are the perfect compliment to searching for your prefered tour. We look forward to reading your personal account of your on tour experience upon your return! Happy Travels, The TourRadar Team

Posted 5 years ago

“Happy with the service”

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Posted 5 years ago

“It was easy to filter by destination and date. I was very pleased by the quick response (within 1 hour of asking a question). The starting point of our trip was incorrectly advertised in the short title/or description, it did not match with the itinerary, but that was quickly clarified by the person answering my email. The confirmation of our booking came via email the next day. I hope the vouchers will be promptly released after payment in full and all the details (meeting points and times, hotels, etc) will be accurate.”

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Posted 5 years ago

Hello Monica, Thank you for taking the time to submit your review. Thanks to your feedback regarding the starting point of your tour, we've been able to have our technicians consult your tour operator as to why the information from their database has not been updated on our site and look forward to a speedy resolution! Your tour operator usually issues your final documentation including your voucher containing your confirmed hotel list, some 21 days before departure. We look forward to forwarding this to you, but if you'd like any clarification regarding the details of your tour before your vouchers arrive, please do get in touch and we'll be happy to help! Regards, The TourRadar Team

Posted 5 years ago

“I was able to find companies that offered the kind of tours I was looking for and I have actually recommended you to a friend who is wanting to plan a trip.”

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Posted 5 years ago

“Lots of choices for tours.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews