TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“user friendly”

Helpful Report

Posted 4 years ago

“We had difficulty with our on-line application for the tour, as we found we were unable to submit the completed form and payment at the end. However, the 'support chat' box enabled us to get advice and we were subsequently able to complete the application by phone. The on-line responses to our enquiries since has been excellent and we are very impressed by the flexibility of all the arrangements. Highly recommended!”

Helpful Report

Posted 4 years ago

Hi Paul, We thank you for such great feedback! We are very happy that despite some initial concerns upon booking, our support team were able to reach out with some advice to assist you. It's fantastic to see that they were able to book you on this new and exciting adventure, and that you are happy with the level of service provided since. Our Customer Support team are always here to help, 24/7! We thank you for choosing TourRadar, and we look forward to helping you plan your next adventure. Kind Regards, The TourRadar Team

Posted 4 years ago

“I called about 3 x during the process always professional and courteous”

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Posted 4 years ago

“Prompt services and the staff are helpful.”

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Posted 4 years ago

“Extremely helpful staff. Great at responding to queries in a prompt and succinct manner (allowing for the time difference between Europe and Australia). I will definitely be using TourRadar again.”

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Posted 4 years ago

“Nothing special with Tour Radar this is for my personal experience with them.”

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Posted 4 years ago

Hi Marie, Thank you for taking the time to review your booking experience. We regret to hear you’re dissatisfied with your experience. As this hasn't been bought to our attention previously, a member of our Customer Support team will reach out to you directly to discuss your concerns further and gather any valuable feedback you may have. Best Regards, The TourRadar Team

Posted 4 years ago

“I was looking for a 7 day tour of North Vietnam using a Google search. TourRadar came up and I explored their options. I liked the way they allowed me to filter my options (specific dates, length of stay, prices, etc.) as my arrival and departure dates left no room for flexibility. Based on the results of my filters, Tour Radar had several tour options with different tour operators that described tour size and daily itinerary in enough detail that I was able to compare the different tours and make an informed decision. From there, the booking process was simple and well-designed, walking me through the steps needed to book my tour. The follow up emails have been professional and thorough. For example, within 12 hours, they have asked me for my flight information to and from Hanoi so they can arrange my airport transfers. Based on my experience with Tour Radar so far, I would recommend them a vehicle for booking tours in the countries they serve.”

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Posted 4 years ago

“This is my first time ever using a travel service. I researched and contacted many travel companies. Not only was Tour Radar the better value but I had several questions. Their timely answers and response to my questions have been top notch. Excellent, excellent customer service.”

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Posted 4 years ago

“With this being my first time travelling to Africa I did not know what to expect. After my tour I can say that I am pleased and overwhelmed by the experience provided by Tour Radar and Beyond the Nile Tours; their awesome guides and transporters. First and foremost the price and ease of booking was GREAT!! My travel mate and I were greeted at the Cairo airport and taken to our hotel. During the drive our transporter and guide; whom we fondly refer to as Ahmed 1 and Ahmed 2 , as they both shared the same name, gave us a review of our tour Iteniary and a brief yet informative introduction to Cario, Giza and the Egyptian culture. The Cario accommodations were more than we expected. A spacious two bedroom residence suite with a full kitchen and views of the Nile River and the city of Cairo. The tour from its start in Cairo to the majestic cruise on the Nile from Luxor to Aswan was highlighted by the well appointed cruise ship cabin our graious lead guide Ayman. Ayman greeted us in Luxor and masterfully coordinated our group of 12 with professionalism and expertise. His knowledge of Egypt and service oriented attitude ereased any reservation about the quality of service that we would receive on our Beyond the Nile Pharoah River Cruise Adventure. Many thanks to Tour Radar, Beyond the Nile Tours, Ayman, Ahmed 1, Ahmed 2, all the drivers, the cruise ship staff and all others invovled in making this a Monumental Travel Experience!!!!! I shall return with more family and friends. Great job Tour Radar and Beyond the Nile Tours.”

Helpful Report

Posted 4 years ago

Hi Adonai, We thank you very much for taking the time to leave such a nice review! It's great to hear that you had a positive booking experience with TourRadar and we are very happy you had a great adventure in Egypt with so many fond memories. This is what touring is all about! If you haven't done so already, we will have a member of our support team reach out with the information required to submit this directly to the operator's review page - we're certain they would appreciate reading such kind words from their travellers! We thank you for choosing TourRadar, and we look forward to helping you plan your next adventure. Kind Regards, The TourRadar Team

Posted 4 years ago

“Tour Radar got this Exciting Tour started by provide detailed information and prompt communication for all of my questions and concerns regarding my trip choice. They also provided details for pricing, itinerary and travel insurance. Once my tour selection was made, tour radar kept me well informed as the booking process progressed and finally confirmed. Beyond the Nile tours did an Awesome job conducting my first trip to Egypt. Ayman, our tour guide and coordinator did an outstanding job conducting the museum visit, pyramids and Sphinx tours in Cairo as well as the Karnak and Luxor temple tours in Luxor. The cruise up the Nile is an Amazing Experience in itself and we were on the Nile for 3/4 days. Beyond the Nile lived up to their name and promise giving a tour of Egypt, the Nile and beyond the Nile, with tours of Edfu, Kom Ombo and the Wonderful City Of Aswan, my favorite. This tour provided a look back into the the rich culture of ancient Egypt as well as Egypt today based on how it was structured. It’s makes for a Great Experience when you can visit a country in which you’ve never been and enlist the services of a touring company that manages and coordinates everything from shuttle services, meals, entrance fees, and transportation at every juncture of your trip from the Cairo airport, hotel, the Luxor bus station, Cairo train station, everything, everywhere. Ayman, Ahmed and Ahmed, Thank You for your expertise and assistance on our first trip to Africa, Egypt, the Nile and Beyond. This tour far exceeded my Expectations. Based on this Wondrous Adventure, my First Egypt Experience and the services of Beyond the Nile, I will be returning to Egypt again.”

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Posted 4 years ago

Hi Cameron, We thank you very much for taking the time to leave such a nice review! It's great to hear that you had a positive booking experience and you appreciated all of the detailed information our team provided and our prompt communication! We pride ourselves on great customer service and we are always happy to see this is being provided. Further to this, we are very happy you had a great experience and adventure in Egypt. If you haven't done so already, we will have a member of our support team reach out with the information required to submit this directly to the operator's review page - we're certain they would appreciate reading such kind words from their travellers! We thank you for choosing TourRadar, and we look forward to helping you plan your next adventure. Kind Regards, The TourRadar Team

Posted 4 years ago

“Very easy to use and instant email confirmation..”

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Posted 4 years ago

“The booking platform is user friendly.”

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Posted 4 years ago

“Great experience Tour radar do there best when it his time for booking,lot of choice of places to visit. Jean-Guy Bergeron Québec city”

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Posted 4 years ago

“Responsive to questions. Agent took a while to respond but TourRadar kept us informed”

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Posted 4 years ago

Hi there Derek, Thank you for your review! Here at TourRadar, we always make it our priority to keep the traveller informed, even when they may be delays in getting the answers you need from the tour operator. Whilst we are open 24/7, the operators we work with have their local business hours which can sometimes cause delays. We are glad you are having a positive experience with us and remain at your service 24/7! Best regards, The TourRadar Team

Posted 4 years ago

“Booking was easy, payment is easy, also I had a question about the accommodations and was answered very quickly.”

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Posted 4 years ago

“Won’t directly answer my question and be somewhat rude when I don’t know sth which the company should clearly provide the information”

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Posted 4 years ago

Dear Customer, Thank you for your feedback and for bringing this to our attention. We can see that you have been corresponding directly with the tour operator via our platform. After investigation, there is indeed room for improvement in the communication style of your operator, and we will address this issue directly with them. The miscommunication may also come from the fact that English is not their first language, but we will make sure to pass on your feedback and to work with them towards a better standard. You will also be contacted by TourRadar team in order to gather further feedback. Should you have any other concerns, our Customer Support team remains available 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“Very helpful staff who made every effort to accommodate all my requests. Very good experience.”

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Posted 4 years ago

“They worked with us very well. Very fast responses to the messages.”

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Posted 4 years ago

“I'm 'technologically challenged' so I had a bit of a learning curve. I was having some difficulty this morning (12/27) trying to make sense of the material that I had received. So I asked for some help and was glad to find out that it wasn't just my technological ineptitude. TourRadar had forgotten to send the Vouchers! When the Vouchers arrived everything began to make sense.”

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Posted 4 years ago

Hi Peter, Thanks for your review - We are very glad to hear that you now have your vouchers and the information contained within them is helpful! Normally, vouchers must be manually generated by your tour operator and do not get sent until approximately 2-3 weeks prior to departure. Vouchers are withheld until closer to departure in case of any last-minute changes to your accommodation or itinerary. Depending on when you book, this means it could be months until you receive your vouchers. Your operator, however, was able to provide your voucher shortly after your booking was confirmed as you are just a few weeks from departing. Should you need anything else from now until you leave for your trip, please do not hesitate to let us or your operator know; we are available 24/7 and always happy to help! Thank you so much for choosing TourRadar. Happy travels, The TourRadar Team

Posted 4 years ago

“Our booking went smoothly. Had to be informed of a change in dates and it was handled guickly .”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews