TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“The agent was helpful and knowledgeable about the booking options.”

Helpful Report

Posted 3 years ago

“I am very satisfied with your professionalism and speed.”

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Posted 3 years ago

“Fast and easy to read the full details of the tour packages and select the best options that fit our schedule.”

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Posted 3 years ago

“Will not refund deposit and now want to charge total amount even though there is no way possible we can travel overseas fro Australia to Norway. Tour Radar and Globus ar thieves.”

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Posted 3 years ago

Hello Gerard, It was a pleasure speaking with you earlier. I thank you again for taking the time to leave a review. I am glad that we had a chance to go over the Final Payment email that you have received, as well as your full options in regards to your booking. Once again, the final payment will not be charged at this time and you have plenty of time to decide on how to proceed with your booking. It was a pleasure speaking with you and remember if there is anything we here at TourRadar can help you with, we are available by email, telephone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 3 years ago

“Clear. Instalment makes it easy to book. All details clearly set out including cancellation policy.”

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Posted 3 years ago

“RAPIDE, SIMPLE, CLAIR”

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Posted 3 years ago

“Last year, we booked a vacation with Tour Radar, only to have it cancelled by the COVID Travel restrictions. Tour Radar could not have been nicer accommodating our cancellation and refunding our money. I made it a point to check Tour Radar for this year's vacation plans, and I am delighted to say that they still have the NICEST, EASIEST Team to work with. The answered our questions quickly and provided us with up to date COVID entry requirements. We are going on Vacation with Tour Radar. BRAVO!”

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Posted 3 years ago

Hi Alan! Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! We're so happy to hear the tour operators team were able to assist you with your COVID-19 cancellation, and also offered you a refund; and we're also delighted to know that our customer support team helped guide you through this uncertain period. We can see you've since booked another tour to an amazing new destination, with a top operator. TourRadar wishes you all the best, and we can't wait to help send you off on this new trip! Kindest Regards, The TourRadar Team

Posted 3 years ago

“Love dealing with TourRadar! We recently had to cancel a tour for this summer due to the Corona virus. There were no issues in rebooking another trip for next year. Looking forward to traveling with them again!”

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Posted 3 years ago

“I needed to add another person. It went very smoothly and I am highly satisfied.”

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Posted 3 years ago

“Booking online with TourRadar was really easy: I used the online chat facility to ask a number of questions which were answered quickly and comprehensively so I was happy to proceed to making my booking; this was straightforward and confirmation was provided straight away.”

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Posted 3 years ago

“Great communication and follow up. Details are well explained in a prompt manner.”

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Posted 3 years ago

“I wish the agent knew more specific info on the trip rather than just passing along my questions.”

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Posted 3 years ago

Hello Kenneth, Thank you very much for taking the time to leave a review as well as for booking your first tour with us here at TourRadar! Our Customer Support team is here 24/7 to make sure all questions you have before and after booking are answered! When it comes to very specific questions that we do not know the answer to on the spot, there is no doubt that we can find them for you! In this case, it does look like the tour operator was able to get back to you with the answers via email in just under 10 minutes! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 3 years ago

“No problems at all. Website easy to use.”

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Posted 3 years ago

“Dereckwas very helpful and courteous and help me schedule the tour that i want!”

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Posted 3 years ago

“Thrilled with my Dubai tour that I just booked for February 2023. TourRadar offered the exact dates and attractions I was looking for (including the Expo).”

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Posted 3 years ago

“A great company to deal with. Felipe was my main advisor and responded quickly to all my questions and resolved any issues. Very understanding and helpful all the way in booking process.”

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Posted 3 years ago

Hey John, Thank you very much for booking an amazing tour with TourRadar as well as for taking the time to leave a review. We are thrilled to hear that Felipe was able to help you throughout the booking process! We aim in providing travelers with a flawless booking experience and it looks as though we have succeeded here! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“Very easy to compare various company offers for same trip.”

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Posted 3 years ago

“Very happy with Tour Radar booking procedures. Answered my questions very quickly and got all the information I needed to decide to book our trip to Egypt. Excellent customer service. We are off to a good start”

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Posted 3 years ago

“Have found them very helpfull and efficent a please to do business with”

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Posted 3 years ago

“They really helped me by getting in touch with a tour operator and completely understood what my issue was. It got sorted and I’m on my way soon Thanks a lot”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews