TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Great communication and follow up. Details are well explained in a prompt manner.”

Helpful Report

Posted 3 years ago

“I wish the agent knew more specific info on the trip rather than just passing along my questions.”

Helpful Report

Posted 3 years ago

Hello Kenneth, Thank you very much for taking the time to leave a review as well as for booking your first tour with us here at TourRadar! Our Customer Support team is here 24/7 to make sure all questions you have before and after booking are answered! When it comes to very specific questions that we do not know the answer to on the spot, there is no doubt that we can find them for you! In this case, it does look like the tour operator was able to get back to you with the answers via email in just under 10 minutes! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 3 years ago

“No problems at all. Website easy to use.”

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Posted 3 years ago

“Dereckwas very helpful and courteous and help me schedule the tour that i want!”

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Posted 3 years ago

“Thrilled with my Dubai tour that I just booked for February 2023. TourRadar offered the exact dates and attractions I was looking for (including the Expo).”

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Posted 3 years ago

“A great company to deal with. Felipe was my main advisor and responded quickly to all my questions and resolved any issues. Very understanding and helpful all the way in booking process.”

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Posted 3 years ago

Hey John, Thank you very much for booking an amazing tour with TourRadar as well as for taking the time to leave a review. We are thrilled to hear that Felipe was able to help you throughout the booking process! We aim in providing travelers with a flawless booking experience and it looks as though we have succeeded here! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“Very easy to compare various company offers for same trip.”

Helpful Report

Posted 3 years ago

“Very happy with Tour Radar booking procedures. Answered my questions very quickly and got all the information I needed to decide to book our trip to Egypt. Excellent customer service. We are off to a good start”

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Posted 3 years ago

“Have found them very helpfull and efficent a please to do business with”

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Posted 3 years ago

“They really helped me by getting in touch with a tour operator and completely understood what my issue was. It got sorted and I’m on my way soon Thanks a lot”

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Posted 3 years ago

“Very easy to book. All the information needed is easily displayed. Links to take care of all your travel needs. Great, fast response to questions.”

Helpful Report

Posted 3 years ago

Hey Richard, Thank you very much for booking another amazing tour with TourRadar as well as for taking the time to leave a review. We pride ourselves on making booking tours easy and we are thrilled to hear that this was the case with your experience! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“I would like to see the booking online a little easier.”

Helpful Report

Posted 3 years ago

Hi James, Thank you for your positive feedback. As a company made by travellers, for travellers, TourRadar is always keen to hear from our customers, as your feedback is vital for our continuous improvement! As such, a member of our customer support team will reach out directly, as we would love to connect with you in order to know more! We thank you again for your valuable feedback, and look forward to sending you on a wonderful trip! Kind regards, The TourRadar Team

Posted 3 years ago

“Took a long time (7 days) to get a booking confirmed. Vendor was very slow which was the problem. The vendor did not improve their standing when we arrived and they struggled to find our booking details. No fault of Tourradar. Problem with AATKings.”

Helpful Report

Posted 3 years ago

Hey Richard, Thank you for taking the time to leave a review regarding your booking experience. After taking a look into your booking, we can see that the hotels for your tour were 'On Request'. This means that the local operations team had to reach out to each hotel to make sure they were available. Saying this, we are glad to see that the tour was able to be 100% confirmed for you! You have booked an amazing tour and there is no doubt that you will have a great time while on tour! Kind Regards, The TourRadar Team

Posted 3 years ago

“Finally got a resolution, she was very honest about it”

Helpful Report

Posted 3 years ago

Hi Wilda, Thank you for your feedback, although we do sincerely regret to hear this. We have taken a look into your booking and are unfortunately unable to locate your communication. In order to better assist you, we will have a member of our Customer Relations team reach out directly, to discuss your concerns further! Kindest Regards, The TourRadar Team

Posted 3 years ago

“I had extensive messaging back and forth with Tour Radar trying to locate the right tour for me, at the right time and with adjustments since I am a solo traveler. I received the information that I needed and was able to make my decision regarding the right trip for me.”

Helpful Report

Posted 3 years ago

Hi Ella, Thank you so much for your feedback, it's lovely to hear of your positive booking and customer experience! While we understand there was a long discussion surrounding tour details, between yourself and your tour operator, Costsaver; we're very happy to know they were accommodating to your requests, and you've since booked the perfect tour! We can't wait to be sending you off on the trip of a lifetime, and TourRadar wishes you all the best! Kindest Regards, The TourRadar Team

Posted 3 years ago

“Have been very satisfied with the booking experience so far. Both tourradar and the operator have been very responsive to my queries and changes”

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Posted 3 years ago

“Professional. Courteous. Knowledge.”

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Posted 3 years ago

“Very good.”

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Posted 3 years ago

“This booking was so easy and straightforward! Once I made the initial reservation, the staff operating the online chat were able to answer all my questions and add the extras I wanted.”

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Posted 3 years ago

“My second time using TourRadar was as easy as the first experience. If we have as great a tour in the Grand Canyon as we had on our trip to Ireland, I'll be very happy.”

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Posted 3 years ago

TourRadar is rated 4.6 based on 6,711 reviews