TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So far so good wIting a confrontation, love the selection and ease of use of the site! Oh and prices seem fair!”

Helpful Report

Posted 5 years ago

“Amazing experience!”

Helpful Report

Posted 5 years ago

“Sabina was very patient and informative, I’m looking forward to our trip to Turkey this April on the best of Turkey 15 day trip”

Helpful Report

Posted 5 years ago

“Easy way to find tours! Fairly simple interface and a wide variety of tour options!”

Helpful Report

Posted 5 years ago

“The TourRadar is easy to get information on tours. Flexible payment system.”

Helpful Report

Posted 5 years ago

“Lots of great tours to choose from with good description and pricing.”

Helpful Report

Posted 5 years ago

“Friendly, courteous and knowledgeable”

Helpful Report

Posted 5 years ago

“I made a reservation and down payment last sunday. Iam Supposed to have a confirmation in 48 hours (yesterday), But I still do not have it. Olman Zumbado I missed the confirmation”

Helpful Report

Posted 5 years ago

Hi Olman, Thank you for your review! We can see that your tour was confirmed the same day you placed your booking; we will send through your confirmation again and ask that you check your spam or junk folder, in case your email provider has marked email from TourRadar as junk or spam. If you have any questions, our customer support team is available to help 24/7 via phone or live chat. Thanks for choosing TourRadar, and have a wonderful day! Kind regards, The TourRadar Team

Posted 5 years ago

“Essy to use!”

Helpful Report

Posted 5 years ago

“Easy navigate”

Helpful Report

Posted 5 years ago

“Titu radar had lots of options to choose from and gave all details of the tours in depth so was easy to finalise the tour of our choice”

Helpful Report

Posted 5 years ago

“A good variety of tours and sales, sometimes can be better priced than through other places. Sometimes prompt and helpful staff who always follow through. Unimpressed with the quality of some providers, inaccurate and incompetent suppliers and failure to correct poor or misleading information provided by suppliers. Needs to be better quality control and control of suppliers rather than simply saying suppliers need to act - some suppliers are very slow and misleading, have no idea what they are selling.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your feedback. We've had a look into your communication with the specific tour operator you're referring to and agree that there was some disappointing and confusing communication on their part (to your very straight-forward questions). The best thing we can do in cases like this is to reach out to the operator directly in an effort to gain some clarity, which we've happily done for you. In order for an operator to partner with TourRadar, they're required to go through a very detailed application process which includes proof of the quality of their product and services. The operator you have chosen to travel with has decades of experience and we honestly feel there has simply been a misunderstanding. We're confident you'll have a great time in destination. We hope that moving forward, you see an improvement to the communication with your tour operator, but if you need anything, we encourage you to reach out to our Travel Experts for assistance. Thanks again for your feedback, The TourRadar Team

Posted 5 years ago

“Really quick booking and confirmation :D so happy”

Helpful Report

Posted 5 years ago

“Had no difficulties.”

Helpful Report

Posted 5 years ago

“Tours look great for the price and lots of dates to choose from”

Helpful Report

Posted 5 years ago

“Ashley was very friendly and helpful.”

Helpful Report

Posted 5 years ago

“The site provided multiple options and I was able able to find a highly recommended tour that fits our time frame and budget as well as our requirements for itinerary.”

Helpful Report

Posted 5 years ago

“Great to be able to book a trip quickly without too much hassle. My only issue is that I couldn't book the trip just for me & my friend couldn't book just for them. I had to book for both of us to be able to share the room. We would have liked to be able to play separately as we are in different countries and currencies.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your feedback! It's easy to understand you and your travel partner would prefer to book separately, and it's actually something we offer :) On the booking page for the tour you've chosen, you're able to select 'twin share' as a solo traveller, then enter the name of the person you're travelling with so we know to link your bookings. Now that you're booked together on the same booking, you might also find it useful to know that you also have the option to pay your balance in instalments. What that means, is you can have your travel partner upload their payment details to your booking and manually process the amount they wish to contribute. If you need any help at all separating the payment for your booking, our Travel Experts are available 24/7 by phone or online chat and will be more than happy to guide you through! Thanks for choosing TourRadar! The TourRadar Team

Posted 5 years ago

“I found I easy to pick the tour that included placed important for me to experience, and I received a quick confirmation response.”

Helpful Report

Posted 5 years ago

“The ease at which I found the right tour. I had an idea of what I wanted and I flicked through until I found the tour, age appropriatness, length and time of year.”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews