TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Very easy to navigate the site, and easy to understand the process.”

Helpful Report

Posted 5 years ago

“I found the TourRadar rankings very helpful.”

Helpful Report

Posted 5 years ago

“I think as far as tourradar is concerned, there response rate is quiet fast but sometimes if you require specific information/details re the tour itself they would refer you to the third party/tour operator which take days to get the reply and sometimes the information provided was too little that you have to ask again the same questions that were not clarified and again wait for days for the feedback.”

Helpful Report

Posted 5 years ago

Hello Ann, Thank you for your feedback, we're glad you've been able to make use of our TourRadar 24/7 customer support. You're absolutely correct, that you've been communicating directly with the operator of your tour in your booking page, who appears to have had a slight delay in getting to your queries. While our support team is available around the clock, your tour operator are unavailable over the weekend and are open only during business hours. Looking at your booking, everything appears to be in place (including your request for visa support documents) and you're ready to set off! We hope you have a wonderful time on tour and remain here for you if there is anything you need. Happy Travels, The TourRadar Team

Posted 5 years ago

“Overall booking experience was easy and good. the customer care is quite helpful and prompt. One issue I faced was they do not accept American Express card while booking from India.”

Helpful Report

Posted 5 years ago

Hello Shivani, Thank you for your feedback. We're always working on making more payment methods available to all of our global customers. AMEX payments on TourRadar are available to most of the world, though I am afraid India is currently excluded - we'll see what we can do for you moving forward. We're glad you were able to find an alternative payment method to book your trip and thank you for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 5 years ago

“great ideas for things to do while on holiday. the website is easy to interact and there were many offers for different budgets.”

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Posted 5 years ago

“Website very easy to navigate and the follow up emails where very good.”

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Posted 5 years ago

“fast respond and great service!”

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Posted 5 years ago

“So far so good, only just booked however”

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Posted 5 years ago

“Matter has been resoved fast and efficient. Thanks tour radar. Hope to use your company in the near future.”

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Posted 5 years ago

Hi Prudence, Thank you for taking the time to leave TourRadar with a review. We are glad we could help and look forward to assisting you again in the future! Our team of Travel Experts is available 24/7 via phone and live chat, we will do our best to help you find the tour of your dreams. Best Regards, The TourRadar Team.

Posted 5 years ago

“Michael provided great service and expert advice on Portugal. He responded promptly and helped me select the ideal trip for our group.”

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Posted 5 years ago

“I am going to South Africa as a solo traveller and Tourradar had the perfect holiday for a great price. All staff at Tourradar are a great help and all queries answered, I feel safe and well looked after. Can't wait for my dream holiday! Thank you!”

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Posted 5 years ago

“for the past two years i was trying to plan an ancient greece trip... till two days ago i hadn't found a companion nor an affordable way for traveling alone on a budget so i was skeptical... but i was feeling the time had come and voilà thru one of my google searches TourRadar showed up :) communication is very slow tho! TourRadar wouldn't give me any information unless i'd book the tour, but once i booked TourRadar disappeared leaving my questions unanswered till i had to insist... it seems TourRadar depends on expat explore to give most of the info, and expat explore is even slower... so far so good, but bc it's a very expensive tour i was expecting more care, i feel kinda adrift!”

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Posted 5 years ago

“Having used Tour Radar on a previous occasion, I was aware of the ease of booking. The selection process for trips is very straightforward and gives all the details required in a simple fashion. Obviously much research has gone into every trip that they organise. I wasn't disappointed last time, when I went to Uluru...I'm sure I won't be on this occasion either. 😁”

Helpful Report

Posted 5 years ago

“tour radar is very quick to answer queries when you have not paid deposit yet. but afterwards the delayed replies are very apparent. first example. after booking and paying deposit the message said that booking is being reviewed by Costsaver and that outcome will be advised asap and that deposit will only be charged once booking is approved. however despite of deposit was debited from my credit card on the same day, two days still no word and I had only received a confirmation after making a follow up. second example - I asked about the $424 travel credits if the currency is in NZ$ or not and if they are transferrable being I was the lead traveller out of 16 adults. I have paid using my credit card but would like to share it with my mates. To date, still no reply from a simple query like this. sorry...but the subsequent experience with Tour Radar after them taking money from my credit card does bring a bad taste to the mouth....”

Helpful Report

Posted 5 years ago

Hey Erwin, Thank you for taking the time to provide feedback on your booking experience so far with TourRadar. We are sorry to hear that you are disappointed by the wait time as your group booking request was being processed with the tour operator. Often with large group bookings, it can take 2 - 3 business days to hear back from our tour operators. We will be reaching out to you in your private booking conversation page to answer any further questions/concerns that you may have and will also be following up with a phone call. We want to make sure that your first booking experience through TourRadar gets off on the right foot and that you and your travel partners are excited about your upcoming tour. Best Regards, The TourRadar Team

Posted 5 years ago

“Super easy to book a tour online. Quick responses from staff and very friendly”

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Posted 5 years ago

“simple and user friendly”

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Posted 5 years ago

“I would’ve given it a five except that the wait for a representative to answer the phone was at least 25 minutes. I called three times yesterday and had to wait 25 minutes and longer each time. Otherwise, the representatives are Pleasant, knowledgeable and great to deal with. Like I said my only beef is the wait time to get a response on the phone.”

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Posted 5 years ago

“Great selection and easy to book.”

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Posted 5 years ago

“Easy. Helpful. Efficient”

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Posted 5 years ago

“Price was ok Opinions of other peoples let me know was i was looking for And the accommodations i need Try to put all the comments good o.bad. ..of all the tour Thank. ....”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews