TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“website easy to navigate and customer service representatives friendly. Not too much of a wait when phoning”

Helpful Report

Posted 4 years ago

“I recently decided that I wanted to go on a solo trip and Thailand is on my bucket list. TourRadar got back to me very quickly with all the questions I had. I'm so excited to be in Thailand with this tour! I can't wait to meet new people and find myself again.”

Helpful Report

Posted 4 years ago

“Very prompt response and professionalism. Thanks”

Helpful Report

Posted 4 years ago

“good value and excellent service”

Helpful Report

Posted 4 years ago

“The repository of trips and tours is fantastic! The most difficult part is choosing the tour, or in our case 3! I would suggest that for members you be able to store some of the information so that one does not have to enter the same information time and time again. We booked 3 trips with different opperators and they all basically want the same info so perhaps TourRadar allows us to store some of that information that is not going to change with every tour.”

Helpful Report

Posted 4 years ago

Hi Denis, Thank you for this incredibly valuable feedback! We can definitely see how not having to fill out some basic information when booking could help make the process more convenient - You might be happy to know this handy feature is available to all users who log in to their account prior to booking. Of course, information such as travel insurance will need to be manually filled in each time, as travel insurance generally is purchased on a per-trip basis and does expire. However, basic information such as your name and email address are input automatically on the booking page when you are logged in to your account. We hope that information is helpful for next time and thank you so much for being a loyal TourRadar customer. Happy Holidays, The TourRadar Team

Posted 4 years ago

“I just returned from the 9 day tour Nile Adventure - Felucca Cruise in Egypt and I had a BLAST! I did most of the optional excursions as well as stayed an extra night. The tour followed a thorough schedule which allotted a decent amount of time for each daily activity. Ashraf M, Seif was my tour guide and he did an excellent job of making sure everything ran smoothly. He was also extremely knowledgeable about all of the historical events. I definitely recommend this tour for anyone who is in need of a unique getaway experience!”

Helpful Report

Posted 4 years ago

“Very easy to book”

Helpful Report

Posted 4 years ago

“Very responsive and helpful, always reply to all questions. 👍”

Helpful Report

Posted 4 years ago

“It was very intuitive and when I had questions, the people over the phone were exceptionally helpful.”

Helpful Report

Posted 4 years ago

“Overall this tour was well worth it. The driver Rami was fantastic. He was always on time, ensured hotel details were sorted, was flexible with what I wanted to do (drove out of his way to see Patrika’s gate), and helped me learn Hindi! He made sure I had bottled water, recommended food, and had calm and helpful manners. His car was very clean- which is big when you drive so many hours. The hotels and staff were also really good. The breakfast at amer valley was awesome, and Krab Villas switched my room when I complained of noise levels. The tour guides for New Delhi and Agra were great- with the Agra guide being the best. The Agra guide was very professional and respectful. But the Jaipur guide was bad. He always walked far 30 ft in front of me. I asked him twice to slow down, he said “it’s how I normally walk”. When we were at the sundial, I looked away from him to see the marble and he said “are you listening to me or not?”. He told me not to go inside Hawa Mahal, then when I decided to go, he repeated, “ready to go?” until I said I’d prefer to look around on my own. Overall, the hotels and guides were good. The driver was excellent- made a single female feel very safe and knew a lot, but the Jaipur guide was bad.”

Helpful Report

Posted 4 years ago

“I booked a trip to Iceland and late there was a discount offered on the trip. I got in touch with the company and they refused to offer any compensation. Very disappointed. Even cruise lines offer something, even if it’s not monetary.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to write us a review! We have had a look at your booking and can see that your chosen departure date was unfortunately not a discounted departure for your tour. All customers are able to view a full price breakdown for their chosen departure date and it does appear that there may have been a bit of confusion at this stage of the booking process. We can see that when you reached out to us, our team followed up with you in a timely manner to provide clarification around the pricing, as well as a discount. In light of this, we are truly saddened to know that you are still disappointed with our service and will contact you directly to better understand how you feel we could have better addressed the issue. Kind regards, The TourRadar Team

Posted 4 years ago

“Very happy with everything. I have had a quick response to questions and plenty of communications and information about the tour.”

Helpful Report

Posted 4 years ago

“The steps were easy to follow.”

Helpful Report

Posted 4 years ago

“A very easy process that provided no dramas, which was great !”

Helpful Report

Posted 4 years ago

“Very simple. Questions were answered on the “chat” feature.”

Helpful Report

Posted 4 years ago

“Quick. I had a question, they replied within 24 hrs”

Helpful Report

Posted 4 years ago

“Hotels and transportation arranged by the company were amazing. Mason, a young tour guide but he was very knowledgeable and synchronised our difficult flights.”

Helpful Report

Posted 4 years ago

“Exceptional booking service. They promptly responded to any and all questions I had regarding the trip and tour accommodations. .”

Helpful Report

Posted 4 years ago

“A lot to choose from to suite one's budget and quite easy booking on line. Best part, you can book now and pay by installment interest free, I believe a month prior to your tour.”

Helpful Report

Posted 4 years ago

“It was very easy to find the information for a trip and then just as easy to do the booking. If the trip is as good as the booking we will be extremely pleased.”

Helpful Report

Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews