TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Easy and simple to do. Took a lot longer to decide which trip to take. Booking was a breeze.”

Helpful Report

Posted 5 years ago

“Easy booking process. I was even able to get the additional Boxing Day discount through a new booking. No troubles. The only concern I had before taking the tour, which is still 8 months away is on the itinerary the last day said returned to the hotel at 17:00 hr. I thought we may be staying overnight fo a next day flight. That was not the case when I called TourRadar. Of course there are no flights for me after that time, so I would need to stay that night. The itinerary should have said “Hotel stay optional” so that I wasn’t confused. I did mention that to staff to communicate upward. Great price for the event of 8 days.”

Helpful Report

Posted 5 years ago

Hi there Ronald, Thank you for taking the time to review your booking experience! We have had a look at your booking and can totally understand, from your point of view, how it seems that the hotel should be included on your last day. Tour services generally come to an end with breakfast on the last day, but we can see that your tour does not end until 5 PM on the last day. Whilst a number of passengers will be looking to book flights out that very night, some passengers may choose to stay in the destination for longer or arrange onward travel via bus or overnight train. Not having the hotel included on the last night not only keeps the tour cost down, it allows all travellers the flexibility to make onward travel arrangements as they see fit. If you are unable to find a flight for same-day departure and require additional accommodation, we would be more than happy to assist you in booking this in - Just let us know! In the meantime, we will be passing on your valuable feedback to your tour operator so that they can consider how to make this information more clear to future passengers. We are so happy to hear that the booking process was easy for you and thank you for choosing TourRadar for your touring needs. Best regards, The TourRadar Team

Posted 5 years ago

“While I initially had a terrible time using the referral link, Tourradar was very responsive to my concerns and worked hard to rectify the situation.”

Helpful Report

Posted 5 years ago

Dear Ruby, We thank you for your feedback, however, we are saddened to hear you had difficulties during the booking process. Our team has been looking into this since you called in, and have since been in touch via your booking page, addressing your concerns. We’ll be happy to discuss how the Friend Referral scheme works and will endeavor to have a member of our Customer Support team reach out personally. Kindest Regards, The TourRadar Team

Posted 5 years ago

“On Xmas day Robert was looking for ideas for a trip in 2020 to Perth, Margaret River etc and found one. To his surprise a reply came through and he was able to make his booking. We had some questions as we will both be 80yrs old and we were able to chat one of your staff and all was okay. We like all other over 75yrs old will require a medical certificate. On the next day we had a call from Nullabor Travel. Great work from Tourradar Thank you”

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Posted 5 years ago

“Quick and easy”

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Posted 5 years ago

“The whole process was very smooth.”

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Posted 5 years ago

“TourRadar was great for booking our next holiday - the tours offered include quality destinations, quality accommodation and exceptional overall experience; booking was really easy and efficient and there are flexible payment arrangements offered. TourRadar provides an excellent service.”

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Posted 5 years ago

“It was very easy to find what I am interested in. I could choose the number of days for the tour and the month.”

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Posted 5 years ago

“Efficient. Quick response to questions. Very helpful.”

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Posted 5 years ago

“website easy to navigate and customer service representatives friendly. Not too much of a wait when phoning”

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Posted 5 years ago

“I recently decided that I wanted to go on a solo trip and Thailand is on my bucket list. TourRadar got back to me very quickly with all the questions I had. I'm so excited to be in Thailand with this tour! I can't wait to meet new people and find myself again.”

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Posted 5 years ago

“Very prompt response and professionalism. Thanks”

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Posted 5 years ago

“good value and excellent service”

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Posted 5 years ago

“The repository of trips and tours is fantastic! The most difficult part is choosing the tour, or in our case 3! I would suggest that for members you be able to store some of the information so that one does not have to enter the same information time and time again. We booked 3 trips with different opperators and they all basically want the same info so perhaps TourRadar allows us to store some of that information that is not going to change with every tour.”

Helpful Report

Posted 5 years ago

Hi Denis, Thank you for this incredibly valuable feedback! We can definitely see how not having to fill out some basic information when booking could help make the process more convenient - You might be happy to know this handy feature is available to all users who log in to their account prior to booking. Of course, information such as travel insurance will need to be manually filled in each time, as travel insurance generally is purchased on a per-trip basis and does expire. However, basic information such as your name and email address are input automatically on the booking page when you are logged in to your account. We hope that information is helpful for next time and thank you so much for being a loyal TourRadar customer. Happy Holidays, The TourRadar Team

Posted 5 years ago

“I just returned from the 9 day tour Nile Adventure - Felucca Cruise in Egypt and I had a BLAST! I did most of the optional excursions as well as stayed an extra night. The tour followed a thorough schedule which allotted a decent amount of time for each daily activity. Ashraf M, Seif was my tour guide and he did an excellent job of making sure everything ran smoothly. He was also extremely knowledgeable about all of the historical events. I definitely recommend this tour for anyone who is in need of a unique getaway experience!”

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Posted 5 years ago

“Very easy to book”

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Posted 5 years ago

“Very responsive and helpful, always reply to all questions. 👍”

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Posted 5 years ago

“It was very intuitive and when I had questions, the people over the phone were exceptionally helpful.”

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Posted 5 years ago

“Overall this tour was well worth it. The driver Rami was fantastic. He was always on time, ensured hotel details were sorted, was flexible with what I wanted to do (drove out of his way to see Patrika’s gate), and helped me learn Hindi! He made sure I had bottled water, recommended food, and had calm and helpful manners. His car was very clean- which is big when you drive so many hours. The hotels and staff were also really good. The breakfast at amer valley was awesome, and Krab Villas switched my room when I complained of noise levels. The tour guides for New Delhi and Agra were great- with the Agra guide being the best. The Agra guide was very professional and respectful. But the Jaipur guide was bad. He always walked far 30 ft in front of me. I asked him twice to slow down, he said “it’s how I normally walk”. When we were at the sundial, I looked away from him to see the marble and he said “are you listening to me or not?”. He told me not to go inside Hawa Mahal, then when I decided to go, he repeated, “ready to go?” until I said I’d prefer to look around on my own. Overall, the hotels and guides were good. The driver was excellent- made a single female feel very safe and knew a lot, but the Jaipur guide was bad.”

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Posted 5 years ago

“I booked a trip to Iceland and late there was a discount offered on the trip. I got in touch with the company and they refused to offer any compensation. Very disappointed. Even cruise lines offer something, even if it’s not monetary.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to write us a review! We have had a look at your booking and can see that your chosen departure date was unfortunately not a discounted departure for your tour. All customers are able to view a full price breakdown for their chosen departure date and it does appear that there may have been a bit of confusion at this stage of the booking process. We can see that when you reached out to us, our team followed up with you in a timely manner to provide clarification around the pricing, as well as a discount. In light of this, we are truly saddened to know that you are still disappointed with our service and will contact you directly to better understand how you feel we could have better addressed the issue. Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews