TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A good selection of varying trips to England, Scotland and Wales”

Helpful Report

Posted 5 years ago

“The team was very quick answering all the questions. It was very easy to book our tour.”

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Posted 5 years ago

“So far, good service”

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Posted 5 years ago

“thank you for dealing with all our queries promptly either by phone or email. very efficient .”

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Posted 5 years ago

“Jesse was an excellent agent. He handled my finding a cruise in a tight market and went out of his way. We are very pleased with with the cruise and cabin choice he found us. Is perfect. Glad I found your agency on line.”

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Posted 5 years ago

Hi Diana, Thank you for submitting a review. I have passed your comments to Jesse and he is delighted to hear such positive feedback. At TourRadar, we are passionate about building connections with our travellers, recognizing their travel needs and finding the right tour. I am pleased to hear you are confirmed on this incredible river cruise Diana, wishing you a memorable experience on your voyage, and thank you again for the kind words and for sharing your booking experience with us! Kind regards, The TourRadar Team

Posted 5 years ago

“It was quick and easy . Katie was super helpful. All booked for ireland!!”

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Posted 5 years ago

“Easy to use. I would recommend some additional filter features such as "group size.". (ie: 30)”

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Posted 5 years ago

“The booking process for my deposit was easy and Jon has been more then patient with me in answering all my questions or finding an answer quickly if he didn't know. Make sure you ask for a trip notes right away if you don't get one when you book, it is very helpful. So looking forward to meeting new friends and having a grand adventure!”

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Posted 5 years ago

Hello there, Thank you for taking the time to leave a review. While we strive to reply to travellers within 48-72 hours in their respective booking pages, we have been receiving a high volume of enquiries and apologize for the delay. For any urgent queries, please don't hesitate to reach out to us via phone or through our live chat as we are available 24/7 to assist. Thank you for your patience and we will be in touch with you shortly. Best Regards, The TourRadar Team

Posted 5 years ago

“his We booked a trip to Harmonious Europe to Greece, France, Switzerland, and Italy!! Unfortunately Greece was not included!!! Greece is very important to us!! 13 days arriving in Athens leaving Paris!!! Please fix this ASAP or we must CANCEL our trip!!!! My # is 336-239-9072!!! James Steven Davis”

Helpful Report

Posted 5 years ago

Hello James, Thank you for your review and we regret to hear that you have booked the wrong tour. As advised when you reached out to us, we are diligently working with your tour operator to switch you over to the correct tour. Once everything is confirmed, we will let you know in your updated booking page. Thank you for your patience in the meantime. Best Regards, The TourRadar Team

Posted 5 years ago

“Before I even booked my tour the chat specialists was super helpful. I found out that one of the trips on my wish list was discontinued, but it was super easy to find another one I’d enjoy just as much - website was very user friendly.”

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Posted 5 years ago

“I booked my reservation on March 30th with a deposit. I did not get "approved" for the tour until April 3rd (6 days later). It caused a problem for me because I am flying with 4 other girls and the flights were filling up. Expect it to take longer than 48 hours to get your confirmation. I wrote to TourRadar each day asking if they could please speed it up (it amounts to just checking to see if each leg of the tour is open) but no good. They DO respond back within 24 hours but they don't actually do the work for 4 to 6 days. So if you are booking with friends, not good.:) Hoping the tour operators are more on the ball.:) I have heard the tour is a good tour, this is just the administrative part of it.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave us a review! We appreciate that you have chosen TourRadar as your booking agency and regret that it took some time for your tour operator to confirm your tour. TourRadar is open 24/7 to assist with any queries, but our individual operators have their own business hours during which they can take reservations and confirm bookings. We have had a look at your booking and can see that one of our agents reached out when you placed your booking to advise that your departure was ‘on request’ and that it could take anywhere from 2-4 business days for the operator to confirm your space. To clarify, your operator is located in the UK, so it was Friday there when your request was submitted and your operator then closed for the weekend shortly after. When an ‘on request’ booking is placed, operators must not only check availability with every supplier used for the tour, but use your personal details to book in every component so that your space is fully secured. Depending on the length of your tour, this can sometimes take several business days. We can certainly understand that when you need to book flights, waiting for confirmation can be arduous. We can see that our agents checked the status of your request every day, but confirmation is always ultimately dependent on how fast the tour operator’s operations team works to secure your space. In this particular instance, the operator confirmed your tour within 4 business days, as we had initially advised. We have no doubt that you will have a wonderful time on your tour - If you have any questions or concerns, please do not hesitate to get in touch. Kind regards, The TourRadar Team

Posted 5 years ago

“Excellent booking experience.”

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Posted 5 years ago

“Very easy process. Had a few questions and they immediately put me in touch with the tour company. Excellent service!”

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Posted 5 years ago

“I tried to book for 2019, but I got put on a 2020 tour! I need to change this right away, as I want to go THIS year.”

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Posted 5 years ago

Hi David, Thanks for taking the time to provide your feedback. We will be in touch to help arrange the proper dates for your tour. Kind regards, The TourRadar Team

Posted 5 years ago

“My booking was over the phone. I've spoken with Taylor, Kim and Madera. They have all been helpful and informative”

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Posted 5 years ago

“It was a little confusing at first regarding travelers insurance, but one call took care of everything and answered my questions.”

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Posted 5 years ago

“I had booked with TourRadar before and had a good experience but this time has been a mess. I never received a confirmation email about my booking and TourRadar never respondent to my follow up. This has been very disappointing.”

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Posted 5 years ago

Hello Heather, We're glad we were able to chat on the phone and rectify your email issue, which had lead you to believe your booking had not yet been confirmed. We're pleased everything is now in order and hope we've been able to restore your faith! Happy Travels, The TourRadar Team

Posted 5 years ago

“very efficient and responsive”

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Posted 5 years ago

“Found the variety offered invaluable. The booking was easy and follow up to questions quick and satisfactory.”

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Posted 5 years ago

“Our questions were answered to the best ability of the person we were speaking to.”

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Posted 5 years ago

Hello Anne, Thank you for your review, we're glad we were able to answer your questions. If there is anything more we could be doing to improve your booking experience either on our site or in the service we provide, please do get in touch. Your feedback is important to us! Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews