TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“It was very easy.”

Helpful Report

Posted 4 years ago

“Got no information on whether I was booked or not. Got my VISA statement and saw that I was charged so I knew I had gotten booked. Called the number on VISA and found out the email address was wrong. No one ever asked my email address; so I assumed they knew it. Could not buy trip insurance until I knew the booking number. No way to find out the booking number from Trafalgar because I have to go through TourRadar. Had my email address changed to the correct one by the woman on the phone; but so far have not gotten any emails.”

Helpful Report

Posted 4 years ago

Hi Susan, We sincerely thank you for your review, however, we’re very sorry to hear of the concerns you had during your booking process! At the time of booking, the booking form asks for passenger information, including an email address for communication. While it is unfortunate that the email address was incorrect, we’re very glad you were able to contact our 24/7 Customer Support team to have it corrected! Should you have any further questions, our dedicated team are available via the number on our website, email or online chat, and they are always happy to assist! We can confirm that your booking reference number and all the details of your tour can be found on the booking page we set up for customers after booking. Further to this, we can gladly see that you have been successfully receiving emails from our Customer Support team since, in relation to some current questions. In light of this, we’ll have a member of our Customer Support team reach out to you personally to help assist with any further queries you may have. Kindest Regards, The TourRadar Team

Posted 4 years ago

“answered my questions promptly and suggested tours better fit for what I was looking for.”

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Posted 4 years ago

“Second time reserving a tour with you and as before nothing but goods things to say. Wonderful service.”

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Posted 4 years ago

“Wide variety of trips offered. Details of each trip are very good. Extremely responsive to questions. Online process was quick and easy.”

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Posted 4 years ago

“I originally booked a 14 day tour of Georgia through Tour Radar which was cancelled. A number of replacement tours were offered and the one that best fit was a 8 day tour. Because plane flights had already been booked, we had to book 5 days extra accommodation. The total cost of the replacement trip was about double what we would have paid for the original trip. Although Tour Radar are exceptional with their customer service and response to inquiries, I probably will not be using them again.”

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Posted 4 years ago

Hey Brian, Thank you very much for taking the time to leave a review. We have taken a look into your booking and can see that the tour operator has had to withdraw your original tour. We understand how frustrating it is when the tour operator has to withdraw a tour. Looking forward to a trip, only to have the added stress of making alternative plans is a frustrating experience. However, even though this situation is out of our hands a marketplace, we are equipped to ease the frustration. Having said that, it looks like our Customer Support team were able to help you find a very similar tour that fits your plans almost perfectly! There seems to be a bit of a pricing difference, however, we are glad that we were able to line up alternative tour arrangements without having to change your original international flights! We thank you for your continued patience and thank you again for leaving such great feedback. Withdrawn tours are one of the biggest letdowns in the tourism industry. Luckily, we partner with tour operators all over the world and are ready to tackle such cases by finding alternative tours on your behalf. Also, these days, many operators do offer “Guaranteed Departures” which are not susceptible to being withdrawn. We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“Very quick reply’s to all my questions, no matter how trivial they were. Very impressed with the service.”

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Posted 4 years ago

“The team was responsive to my questions and accommodated my needs.”

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Posted 4 years ago

“Very easy to do”

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Posted 4 years ago

“Experienced friendly staff, answering all my questions and concerns , and therefore I was able to book my tour with confidence. Thanks”

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Posted 4 years ago

“Booking was easy , straight forward and without any problem.”

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Posted 4 years ago

“Excellent experience”

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Posted 4 years ago

“TourRadar worked through the registration process for us and another couple. The weekend was a factor in getting our trip confirmation notice that was needed from Cosmos. That delay could be problematic for some people.”

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Posted 4 years ago

“Early days yet , but leading up to the tour booking was very easy and supportive site and operators. Only time will tell if the overall experience continues to be as enjoyable.”

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Posted 4 years ago

“I was easy to book and my questions were answered in a timely fashion and to my satisfaction.”

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Posted 4 years ago

“My questions were answered completely and quickly. The chat and email options were both excellent.”

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Posted 4 years ago

“The booking process was easy and effiecient”

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Posted 4 years ago

“TourRadar set us up with Liviu Florea for a three day tour in Romania called Dracula Tour. It was exceptional! Like traveling with a history professor! We learned so much about the country, facts, legends, politics. Accommodations were wonderful and tour was full of adventure!”

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Posted 4 years ago

Hi there Melanie, Thank you so much for sharing some details of your touring experience with us! We work with some pretty awesome tour operators who do everything from discovery overview tours to specialty tours, and it sounds as though you had an absolute blast on your short tour. As the largest online marketplace for multi-day tours, we have something for everyone, so please let us know when you are ready to go touring again so we can help you book your next dream tour! Kind regards, The TourRadar Team

Posted 4 years ago

“Booking a tourRader adventure holiday was easy even for someone a little shy of online bookings!”

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Posted 4 years ago

“The booking process is easy, and you are always kept informed. So far, answers to my queries have been addressed with great courtesy and politeness. My only problem with the booking is that my discount promo was taken away as soon as I committed myself. And the adjustment to the booking was not done, so that my credit card did not work when paying. On the whole, I am very pleased with the progress of my Nile experience, and can highly recommend Tour Radar.”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews