TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Easy to follow through the steps from selection to final payment.”

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Posted 3 years ago

“Easy, online, all questions answered timely and clarified. No complaints!”

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Posted 3 years ago

“First it was not clear how to find the booking button, because this was not always shown and then three working credit cards were not accepted and paying has to be done on an other canal.”

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Posted 3 years ago

“Heaps of tours to choose from and all facets well displayed so as to make an easy selection of the best-suited choice.”

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Posted 3 years ago

“It was simple and straightforward . Looking forward to the tour then I will fill out completley”

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Posted 3 years ago

“Easy to do, quick and accurate”

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Posted 3 years ago

“At first, the tour I booked didn't show up in my account on TourRadar com; this has been corrected, and the communication has been great.”

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Posted 3 years ago

Hi Suzanne, Thank you for your review! We can see, since this was written, you have been able to successfully access your booking page. One of our team will reach out to you soon, so we can discuss any difficulties you may have encountered and make sure you have a seamless experience going forward! Best regards The TourRadar Team

Posted 3 years ago

“No problem booking, very quick process. Had a little issue with the wrong rooms being booked but they rectified within seconds”

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Posted 3 years ago

“Rufus answered all questions n was able to help us book 2 tours”

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Posted 3 years ago

“I've booked tours through tourradar a few times now and it's my go to for booking group tours! The customer service is A+ and their variety is amazing. Anything you want, you can find.”

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Posted 3 years ago

“Made it easy to book, good communication.”

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Posted 3 years ago

“It was very smooth when booking with Tourradar. Moreover, I have options in making payment, either paying full or paying in instalments, which I find it very easy. Keep it up 👍🏻”

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Posted 3 years ago

“My questions weren't answered. Your communication is dreadful. Was booked eventually without my consent. After this review I was asked twice to review and improve my review. I do not wish to as a review needs to be honest not manipulated.”

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Posted 3 years ago

“I had no issues and it went seamless.”

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Posted 3 years ago

“Booking and response of acceptance with TourRadar was very efficient and accommodated all my needs.”

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Posted 3 years ago

“asked numerous questions via email and tourradar got back to me quickly, very easy to book trip”

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Posted 3 years ago

“Dilimar was great to work with when we were planning our trip to Greece. He was very patient and answered all my questions quickly. Really looking forward to meeting him in Greece next year.”

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Posted 3 years ago

“The prices seem to be good and it is fairly easy to order a tour, but you can't compare tour side by side and when you purchase a tour you don't get a notice from TourRadar and the tour that we bought hasn't shown up in TourRadar. A bit disappointing if you ask me.”

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Posted 3 years ago

Hey Todd, Thank you very much for taking the time to leave a review! It was a pleasure speaking with you earlier. After taking a look at your booking page, I was able to see your booking confirmation and messages from the tour operator. Be sure to log into your account to view all your booking details! We would love to help you compare tours! Our Customer Service Agents are available 24/7 via Live Chat, Email and Telephone to help you compare and find the best tour! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available 24/7. Best regards, Joe TourRadar

Posted 3 years ago

“The booking process has been a good experience so far. They have answered every one of my questions in a timely manner and provided information asked for.”

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Posted 3 years ago

“The booking company has been very helpful. We had alot of questions and they replied rapidly.”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews