TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“No dramas with booking experience, I'm still waiting for the booking to be confirmed by the actual tour company though which means I can't book flights/rest of the trip yet. Hopefully they won't take too long to confirm.”

Helpful Report

Posted 5 years ago

Hey Melinda, Thank you very much for taking the time to leave a review. We are very glad to hear that you did not encounter any dramas during your booking experience. Drama free bookings are exactly what we aim for here at TourRadar! In the short time since your review was left, the tour operator has confirmed your booking. We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to assist you 24/7, via phone, email and live chat. Kind Regards, The TourRadar Team

Posted 5 years ago

“Take to long to answer any questions”

Helpful Report

Posted 5 years ago

Hello Susana, Thank you for your feedback. Looking at your booking communication, we can see there has definitely been a little confusion! We have reached out to both you and your tour operator directly to assist with your booking. As your booking agent, we are available for you 24/7 by phone or online chat if you need to get in touch for any urgent matters. We have no doubt you'll have a wonderful trip! The TourRadar Team

Posted 5 years ago

“There was a problem in that when I booked a tour, I was not given confirmation for a day or so. Then the tour was full, so I had to cancel the flight I had booked. I booked another tour, and TourRadar was good enough to pay my flight cancellation fee. It would be helpful if they could confirm tours more quickly though. I am looking forward to my tour of Norway.”

Helpful Report

Posted 5 years ago

Hi Norman, We thank you for your valued feedback, however, we regret to hear that you were unable to secure a spot on your desired date and had to cancel your flights. When spaces on tours are limited, a booking will go on-request with the operator before we can officially confirm your spaces. At the time of making an on-request booking, each customer will receive a notification on their screen stating ‘Awaiting Confirmation’ meaning the spaces are yet to be confirmed. We do sincerely regret to hear that you had booked flights and then had to cancel when the operator confirmed there was only one space remaining. However, when any booking is awaiting confirmation, we do recommend not to book flights until the place on this tour is fully confirmed. Having looked into your file, we can see that the operator did reach out with an alternative option for you and are glad to see that this new date has since been confirmed! In light of this, we will have a member of our customer support team reach out personally to ensure you are all prepared for this exciting new adventure! Kind Regards, The TourRadar Team

Posted 5 years ago

“I have not taken the trip yet, but booking the tour was quick and easy. I got my questions answered timely so I could decide and pay for the tour.”

Helpful Report

Posted 5 years ago

“Easy and quick.”

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Posted 5 years ago

“Response quickly.”

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Posted 5 years ago

“I twas a good experience. It would have become better if there was a clarity in what will we doing on day 1 and day 8?. Are hotels included on day 1 and day 7? I have made the booking and still not clear.”

Helpful Report

Posted 5 years ago

Hi Vijay, We are happy to know that you've had a positive experience with us and would like to sincerely thank you for your review! We have had a look at your booking and can see that the tour page indicates that there are 7 nights of accommodation included, and the itinerary on the tour page states that the last day is a free day. This means accommodation is included every night except for the 7th night and you are free to depart at any time. If you are ever in doubt, your operator is available to answer questions directly via your booking page during their local business hours or you can reach out to us any time via live chat or phone for a more instant answer. Thanks for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“The TourRadar client service reps were very response an answered my questions exactly. Booking the trip was very easy.”

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Posted 5 years ago

“Booking was easy”

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Posted 5 years ago

“nice and very fast response”

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Posted 5 years ago

“It was fast and easy”

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Posted 5 years ago

“Thanks for prompt help in booking”

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Posted 5 years ago

“I dealt with Opher ( spelling ? ) today regarding yesterday's booking for " Discover the Baltics" trip. He was very helpful and took time to explain and respnd to all my concerns. I had a very good experience today.”

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Posted 5 years ago

“I found the process of booking with Tourradar to be excellent. That said, I wish there were more filters to be able to more efficiently review the thousands of tour options that are available. I would like to see filters by star ratings. I would also have liked to see somewhere definitions for the different types of tours, e.g. "DISCOVERY" "IN DEPTH CULTURAL" "ADVENTURE." Perhaps these are somewhere on the site but I could not find them, so I had to guess at the difference between the various tour packages.”

Helpful Report

Posted 5 years ago

Hello Dolly, Thank you for your wonderful review. We're delighted to hear that you had a positive booking experience with us and appreciate your feedback. Currently, there's a filter that allows you to sort by tours that are "most reviewed.” This filter allows travellers to gauge tour popularity and can be accessed on the top right, beside the 'Sort by' label. For future reference, you can also access a brief description or summary of each travel style by clicking into the page, where it’s displayed below the heading. We hope this prevents you from having to guess between travel styles in the future. Thank you once again for your feedback and please don't hesitate to reach out to us if you have any trouble finding the filter or descriptions. We are available 24/7 and always happy to help! Kind Regards, The TourRadar Team

Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“Easy and quick.”

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Posted 5 years ago

“I spoke to customer service 3x and every person I spoke to were very friendly and helpful. Awesome experience I will recommend to my friends and family!”

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Posted 5 years ago

“The tour company was very responsive and was helpful in catering/ customising the tour the group of people that I have It was easy and no stress”

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Posted 5 years ago

“Very easy and straightforward website to use with wide variety of tours and tour providers on offer so very convenient and saves a lot of time.”

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Posted 5 years ago

“Looked at a G Adventure (Costa Rica) , thru Tour Radar, I attempted to put it on a 48hr hold (but I didn’t)( my own fault ), with help and calls and chats with Tour Radar I’m now booked , the 24/7 chat option is very helpful.”

Helpful Report

Posted 5 years ago

Hi Walter, We thank you for your valued feedback, however, we regret to hear that your hold was not placed as expected. After looking into your file, it seems that you may have opened a booking enquiry as opposed to a 48-hour hold. When placing a 48-hour hold customers are required to input all booking details except for payment, using the ‘request a hold’ link. Based on our understanding, you were sent an email as a prompt for you to complete a booking that was not finalized the first time around. As a 48-hour hold request was not completed, this was unfortunately not placed in our system. However, we are very glad to see that despite this, you have since been successfully booked onto an amazing touring adventure! Regarding your travel partner, we regret to hear that you were unable to secure a space on the same departure date. The request to change their departure date has been received by our team and the tour operator has been notified. Someone from our support team will be in touch with your travel partner in due course, with some further advice. Further to the above, we will endeavour to have a member of our support team reach out to you directly, in order to discuss any concerns further. Best Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews