TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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“I have booked with TourRadar several times before and had positive experiences. The information has been clear, online answers to most questions, and subsequent communications are clear. I will say that this time the information was a bit inaccurate and misleading. The web page where all the purchase details are entered and the price is generated clearly has a box which says "G Adventures offers 5% discount for past passengers" and includes a box to include past trip/customer number. Of course I did not expect the price to show this discount when I entered my payment info because it appears it needs to be confirmed with G Adventures first. After receiving my confirmation and noting that it did not include the 5% discount (I have been on 2 G Adventures trips), I asked about it. The response indicates that this is a discounted trip and they "will not be able to include" the 5% discount. This is misleading and feels like a bait-and-switch as the reservation form just says "G Adventures offers 5% discount for past passengers" without any conditions, maybes, or caveats. Those of us who prefer reserving and purchasing online expect the online information to be accurate and reliable.”

Helpful Report

Posted 5 years ago

Hey Todd, Thank you very much for your detailed feedback. We have taken a look into your booking page and understand exactly where you are coming from. G Adventures does offer an amazing 5% discount for returning travelers. However, this discount cannot be combined with any other G Adventures tour discounts. The feedback you have given regarding what is stated on the TourRadar booking page is greatly appreciated. We agree that the G Adventures 5% loyalty pricing terms can be better explained directly on the booking page to remove any possible confusion. This type of feedback helps us continue to make booking tours online easy and transparent. We thank you very much for pointing this out to us. We will take a deeper took into this and see how we can better explain the discount terms for future travelers. Thank you again for your continued loyalty and genuine feedback. Best regards, The TourRadar Team

Posted 5 years ago

“When I was planning our tour of Morocco they had a ton of options to choose from with such a variety that you could get exactly what you wanted. The tour company they hooked us up with thought of EVERYTHING! I had a million things going on when I was booking, so I couldn't research the accommodations the way I normally would and each time we went to a new place I held my breath, then we were truly impressed by how beautiful each hotel and riad was. The driver was friendly, knowledgable and warm-he soon felt more like a friend. We had a once in a lifetime experience for an exceptionally reasonable price thanks to Tourradar. I would recommend them to anyone.”

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Posted 5 years ago

“Fine, and very quick.”

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Posted 5 years ago

“very easy booking no hassle”

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Posted 5 years ago

“Very helpful and fast.”

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Posted 5 years ago

“Booking our cruise was just so easy. I had instant contact to help me finalise the booking and Leona and Nadine were both terrific with their correspondence and efficiency. Thank you so much girls!!”

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Posted 5 years ago

“I could not believe how simple it was to use TourRadar to book a tour. TourRadar even lets the tour operator keep in touch with you and they answer any questions you may have. They even have different payment options. I have also signed up to become a seasoned traveller. If you do your research adequately, then you can even cut out your local traveling agents who charge an arm and leg for the same trip.”

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Posted 5 years ago

“TourRadar site was very easy to use when I booked our UK trip”

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Posted 5 years ago

“I was told I could pay in instalments before I booked. They took the whole total amount and refused to let me pay in instalments”

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Posted 5 years ago

Dear Kirsten, Thank you for taking the time to provide your feedback. We are glad we could get in touch in order to clarify this. Paying by instalment is indeed possible when booking a tour more than two months in advance (for most operators). When booking two months or less before the actual travel date, TourRadar does need the full payment, as the departure is close and that most operators need to have this total amount on file. The amount to be paid at the time of booking will always be indicated when processing the reservation. The date at which the full payment is required will be clearly outlined as well. In case of any doubts, our Customer Support team is available 24/7 via phone and live chat, and can definitely check what are the payment terms for your preferred date. Best Regards, The TourRadar Team

Posted 5 years ago

“The online messaging is excellent and my queries were answered swiftly. The first time I telephoned I had no problems at all and the agent was very helpful. However, when I phoned to book I had a dreadful connection. It kept breaking up and when the agent was speaking it seemed as though 20 others were also talking which made it very difficult to hear what was being said. Really I should have re-dialed but I persevered and managed to get the booking completed.”

Helpful Report

Posted 5 years ago

Hello there Shelagh, Thank you for taking the time to write us a review. We are so sorry to hear that the phone connection wasn't superb and are looking into what may have gone wrong here as we definitely want to prevent similar future occurrences! We are very glad to know that you managed to get the booking submitted and are glad that you've chosen TourRadar for your touring needs. Should you need anything at all, please do not hesitate to reach out to us either by phone or live chat. We are available to assist you 24/7! Kind regards, The TourRadar Team

Posted 5 years ago

“I found it very easy and simple to book my tour the TourRadar website had an array of choices and options of what kind of tour people are looking for. Downloading the TourRadar app is a good way to keep on track of the of your choice and to communicate with TourRadar directly”

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Posted 5 years ago

“It is not possible ti communicate directily with the local tour operator on phone before booking, due tue Tour radar rules. All communication is on chat or via the Tour radar. Highly unprofessional”

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Posted 5 years ago

Hello there, Thank you for taking the time to write your feedback. While some operators are indeed not available for direct contact, TourRadar Customer Support team is online 24/7, and is happy to help via phone, live chat, and emails. Our team is fully trained, professional and is happy to assist for any enquiry you may have for your next trip! We will be in touch with you in order to gather more feedback about the issue you encountered. We are confident we will be able to reach a positive outcome to your concerns. Kind Regards, The TourRadar Team

Posted 5 years ago

“Very prompt reply with tour details”

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Posted 5 years ago

“We like the quick reply on our questions, and the frendly tone..😎🇳🇴”

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Posted 5 years ago

“I booked for my first time on this travel agency. I was disappointed reading that my booking as solo traveller wouldn't have been possible. I got over this issue by booking for my son with me as well.”

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Posted 5 years ago

Hi Engenio, Thank you for taking the time to review TourRadar. TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. For most tours, single supplements are optional. For other tours, single supplements are either mandatory or not an option. Depending on the destination and the tour operator, some accommodation only has twin-share availability. The TourRadar Customer Support Team is available 24/7 and can confirm the rooming style and single supplement requirements if there is any doubt on your end prior to booking. Kind regards, The TourRadar Team

Posted 5 years ago

“I am a solo traveler and have used TourRadar before. I like the fact that they don't hide any fees, such as those applied to solo travelers. Finding the right tour is also very easy using the website and I got almost instant response from the operator confirming my journey. I am looking forward to this next adventure and hope that it will be as interesting and seamless as my previous experience with TourRadar.”

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Posted 5 years ago

“There was ease of booking with them.”

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Posted 5 years ago

“Great booking site that enables you to find your perfect tour by applying a variety of filters. Tour descriptions are quite good. If you find details are missing, contact the tour operator. In my case, the replies came fast and with the required information. I especially liked the PayPal option to book my tour.”

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Posted 5 years ago

“They were helpful and expedited our booking”

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Posted 5 years ago

“no problems with bookings, all info explained clearly.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews