TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Multiple options available on all tours to suit your personal preferences. Payment options bet any website I have ever used with no penalty.”

Helpful Report

Posted 5 years ago

“quick reply to enquiry, and such a friendly email. i am most impressed with the efficiency of this company. i asked about a possible discount as my wife and i will be going on 2 tours, with just a couple of days in between. and hay PRESTO, i was offered a discount. confirmation of both tours has happened within hours. most professional travel company.”

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Posted 5 years ago

“I did not find any hardships when I booked my tour online. The problem arose when I clicked on the booking confirmation email to view it. There was a problem viewing the booking that I emailed the customer service about it for several times but the problem persisted. The booking details would not show.”

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Posted 5 years ago

Hi Azucena, Thank you for taking the time to review TourRadar. Our Tech Team has recently updated the booking system to increase optimisation. The booking details page is therefore displayed differently to old bookings and we are sorry if this has caused some confusion. A member of TourRadar's Customer Relations Team has reached out to you on your booking to clarify the new location of the booking confirmation details. Best regards, The TourRadar Team

Posted 5 years ago

“Responded to a query straight away merilyn ide”

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Posted 5 years ago

“The booking procedure was straight forward. As another couple is joining us and booking separately, he got a different bill and ours was a bit more. Rebecca was very helpful is rectifying this. Thank you.”

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Posted 5 years ago

“It was a fun & easy booking experience, can’t wait till I go on this trip!”

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Posted 5 years ago

“staff were extremely helpful and answered all my questions promptly, the site was very easy to us for gaining information and in the booking process”

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Posted 5 years ago

“EXCELLENT SERVICE AND PROMPT RESPONSES TO QUERIES!”

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Posted 5 years ago

“Friendly and knowledgeable staff. Easy and intuitive online process.”

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Posted 5 years ago

“I have booked with TourRadar several times before and had positive experiences. The information has been clear, online answers to most questions, and subsequent communications are clear. I will say that this time the information was a bit inaccurate and misleading. The web page where all the purchase details are entered and the price is generated clearly has a box which says "G Adventures offers 5% discount for past passengers" and includes a box to include past trip/customer number. Of course I did not expect the price to show this discount when I entered my payment info because it appears it needs to be confirmed with G Adventures first. After receiving my confirmation and noting that it did not include the 5% discount (I have been on 2 G Adventures trips), I asked about it. The response indicates that this is a discounted trip and they "will not be able to include" the 5% discount. This is misleading and feels like a bait-and-switch as the reservation form just says "G Adventures offers 5% discount for past passengers" without any conditions, maybes, or caveats. Those of us who prefer reserving and purchasing online expect the online information to be accurate and reliable.”

Helpful Report

Posted 5 years ago

Hey Todd, Thank you very much for your detailed feedback. We have taken a look into your booking page and understand exactly where you are coming from. G Adventures does offer an amazing 5% discount for returning travelers. However, this discount cannot be combined with any other G Adventures tour discounts. The feedback you have given regarding what is stated on the TourRadar booking page is greatly appreciated. We agree that the G Adventures 5% loyalty pricing terms can be better explained directly on the booking page to remove any possible confusion. This type of feedback helps us continue to make booking tours online easy and transparent. We thank you very much for pointing this out to us. We will take a deeper took into this and see how we can better explain the discount terms for future travelers. Thank you again for your continued loyalty and genuine feedback. Best regards, The TourRadar Team

Posted 5 years ago

“When I was planning our tour of Morocco they had a ton of options to choose from with such a variety that you could get exactly what you wanted. The tour company they hooked us up with thought of EVERYTHING! I had a million things going on when I was booking, so I couldn't research the accommodations the way I normally would and each time we went to a new place I held my breath, then we were truly impressed by how beautiful each hotel and riad was. The driver was friendly, knowledgable and warm-he soon felt more like a friend. We had a once in a lifetime experience for an exceptionally reasonable price thanks to Tourradar. I would recommend them to anyone.”

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Posted 5 years ago

“Fine, and very quick.”

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Posted 5 years ago

“very easy booking no hassle”

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Posted 5 years ago

“Very helpful and fast.”

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Posted 5 years ago

“Booking our cruise was just so easy. I had instant contact to help me finalise the booking and Leona and Nadine were both terrific with their correspondence and efficiency. Thank you so much girls!!”

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Posted 5 years ago

“I could not believe how simple it was to use TourRadar to book a tour. TourRadar even lets the tour operator keep in touch with you and they answer any questions you may have. They even have different payment options. I have also signed up to become a seasoned traveller. If you do your research adequately, then you can even cut out your local traveling agents who charge an arm and leg for the same trip.”

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Posted 5 years ago

“TourRadar site was very easy to use when I booked our UK trip”

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Posted 5 years ago

“I was told I could pay in instalments before I booked. They took the whole total amount and refused to let me pay in instalments”

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Posted 5 years ago

Dear Kirsten, Thank you for taking the time to provide your feedback. We are glad we could get in touch in order to clarify this. Paying by instalment is indeed possible when booking a tour more than two months in advance (for most operators). When booking two months or less before the actual travel date, TourRadar does need the full payment, as the departure is close and that most operators need to have this total amount on file. The amount to be paid at the time of booking will always be indicated when processing the reservation. The date at which the full payment is required will be clearly outlined as well. In case of any doubts, our Customer Support team is available 24/7 via phone and live chat, and can definitely check what are the payment terms for your preferred date. Best Regards, The TourRadar Team

Posted 5 years ago

“The online messaging is excellent and my queries were answered swiftly. The first time I telephoned I had no problems at all and the agent was very helpful. However, when I phoned to book I had a dreadful connection. It kept breaking up and when the agent was speaking it seemed as though 20 others were also talking which made it very difficult to hear what was being said. Really I should have re-dialed but I persevered and managed to get the booking completed.”

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Posted 5 years ago

Hello there Shelagh, Thank you for taking the time to write us a review. We are so sorry to hear that the phone connection wasn't superb and are looking into what may have gone wrong here as we definitely want to prevent similar future occurrences! We are very glad to know that you managed to get the booking submitted and are glad that you've chosen TourRadar for your touring needs. Should you need anything at all, please do not hesitate to reach out to us either by phone or live chat. We are available to assist you 24/7! Kind regards, The TourRadar Team

Posted 5 years ago

“I found it very easy and simple to book my tour the TourRadar website had an array of choices and options of what kind of tour people are looking for. Downloading the TourRadar app is a good way to keep on track of the of your choice and to communicate with TourRadar directly”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews