TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Prompt, helpful, reply in timely manner”

Helpful Report

Posted 4 years ago

“I like the possibility of choosing a tour that can accommodate additional extensions before the payment. However, after two days of booking it, i still don’t have the confirmation from the tour operator that the tour goes two days before i travel. Also, would be good to incorporate the possibility to manage visa, insurance and personal information on the same transaction (or that is also included as part of the package) as this can delay or create constraints for the tour to materialize.”

Helpful Report

Posted 4 years ago

Hi Eduard, Thank you for your honest and valuable customer feedback! While we sincerely regret to hear waiting for confirmation caused some concerns, it can often take between 48 hours to 4 business days for an operator to confirm a booking, unless the date is listed as 'Instant Confirmation'. When a booking is placed, tour operators must verify with their local operations team that all tour components can be secured, and also relay vital information to their customers, before confirming payment. It is for this reason, TourRadar kindly advises leaving as much time as possible before a planned departure, for the booking process to complete. However, we are delighted to understand your tour operator provided the necessary details and answered questions quickly, in order to officially confirm your tour within 3 days of booking! We'll also have a member of our Customer Support team reach out directly to gather any further feedback on your booking experience. We’re always keen to hear from our customers, as your feedback is vital to our constant improvement! We thank you for booking with TourRadar! Kind regards, The TourRadar Team

Posted 4 years ago

“Booking with TourRadar was straightforward and drama free!”

Helpful Report

Posted 4 years ago

“We booked a trip that had to be cancelled due to Covid-19, but throughout our booking experience Tour Radar were nothing but helpful. They responded quickly to questions, offered suggestions and assisted every step of the way. Although extremely disappointed that we were unable to re-book the same trip for next year, we had no hesitation in booking a different trip for 2021 through them. We always felt that they were supportive and did all they did to assist our negotiations with the travel company involved.”

Helpful Report

Posted 4 years ago

“Easy and convenient. 27/7 chat team were a big help. Peace of mind booking in these covid times”

Helpful Report

Posted 4 years ago

“So far so good”

Helpful Report

Posted 4 years ago

“so far so good, as I had trouble before but this time it looks good”

Helpful Report

Posted 4 years ago

Hi Sterling, Thank you for your review. We’re delighted to hear that your recent booking experience has been positive and appreciate your continued support! Please feel free to contact us anytime if you have any questions about your booking, we are available 24/7 and always happy to help. Kind regards, The TourRadar Team

Posted 4 years ago

“It was good but we would have liked to speak to a person.”

Helpful Report

Posted 4 years ago

Hi Dolores, We're so pleased you found the overall experience to be positive. TourRadar have 24/7 Customer Support and are always happy to assist! Now you're booked in you can contact your operator directly through your booking page with any tour specific questions and can expect a response within 2 business days. As we work with over 2000 operators around the globe their hours of operations vary. If you have any general enquiries or require assistance to contact your operator feel free to call or live chat TourRadar anytime! Thank you for leaving a review Kindest regards The TourRadar Team

Posted 4 years ago

“Booking is an absolute breeze. I was able to setup automatic payments so easily and that is a huge help with budget management! I’m definitely looking forward to the King Ramses with Cruise your, excited! Thank you”

Helpful Report

Posted 4 years ago

“Experience was great customer service very friendly and courteous fast service.”

Helpful Report

Posted 4 years ago

“We made a lot of changes in our trip. The associates we worked with were very easy to deal with. They handled our requests and responded promptly. We are very satisfied with the final trip. I rate the overall experience as "good" because the website is somewhat difficult to navigate.”

Helpful Report

Posted 4 years ago

Hi Leo, Thank you for your review, it's so wonderful to hear that our Customer Support team handled your questions promptly! While we regret to hear you had a little difficulty navigating our website, we are pleased to see that you have since booked yourself on a wonderful tour! We will have a member of our team reach out directly to gather any feedback which may have improved your overall booking experience. Thank you for choosing TourRadar and we look forward to sending you on a trip of a lifetime! Best Regards TourRadar Team

Posted 4 years ago

“Easy process. Quick responses. Able to arrange additional accommodations for the evening prior to Day One of trip easily.”

Helpful Report

Posted 4 years ago

Hi Lauren, Thank you for taking the time to review your positive experience with using TourRadar! We're happy to see that the process was simple and straightforward, and that your tour operator was able to help book extra accommodation for you. We're positive the rest of your experience will be as easygoing and we'll be happy to help book your next dream trip in future! Kind Regards, The TourRadar Team

Posted 4 years ago

“Pleasant staff”

Helpful Report

Posted 4 years ago

“We were easily able to book our tour and even changed the dates of departure. The booking agent was friendly and helpful. We can’t wait to embark on this tour of a lifetime.”

Helpful Report

Posted 4 years ago

“Always deal with tour radar Fabulous company”

Helpful Report

Posted 4 years ago

“Great service received, even the the travel agency has been fantastic.”

Helpful Report

Posted 4 years ago

“Finding and selecting a tour was simple and painless. I like that I can talk to do the tour group before booking it.”

Helpful Report

Posted 4 years ago

Hi there! We love connecting our travellers to the local tour operators via our personalised online conversation pages. We're also glad to hear that the booking experience was simple and painless for you - the way we intended it to be. Thanks for taking the time to leave us with a review! Best regards, The TourRadar Team.

Posted 4 years ago

“Very easy.”

Helpful Report

Posted 4 years ago

“Quick booking process”

Helpful Report

Posted 4 years ago

“Easy to book Slight delay in tour operator confirming my booking but since then lots of positive communication”

Helpful Report

Posted 4 years ago

Hi Lucinda, Thank you for your feedback. It's great to hear about your positive booking experience so far! Confirmation of tours can sometimes take between 2-4 business days, as tour operators often have to check they can secure all of the components of your tour with their suppliers. However, we're very happy to see your tour operator was able to confirm one day later, which is a very quick turnaround! TourRadar will be here to assist you right up until your departure, and we hope you have a fantastic time on tour! Thank you for using TourRadar, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews