TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“We made a lot of changes in our trip. The associates we worked with were very easy to deal with. They handled our requests and responded promptly. We are very satisfied with the final trip. I rate the overall experience as "good" because the website is somewhat difficult to navigate.”

Helpful Report

Posted 4 years ago

Hi Leo, Thank you for your review, it's so wonderful to hear that our Customer Support team handled your questions promptly! While we regret to hear you had a little difficulty navigating our website, we are pleased to see that you have since booked yourself on a wonderful tour! We will have a member of our team reach out directly to gather any feedback which may have improved your overall booking experience. Thank you for choosing TourRadar and we look forward to sending you on a trip of a lifetime! Best Regards TourRadar Team

Posted 4 years ago

“Easy process. Quick responses. Able to arrange additional accommodations for the evening prior to Day One of trip easily.”

Helpful Report

Posted 4 years ago

Hi Lauren, Thank you for taking the time to review your positive experience with using TourRadar! We're happy to see that the process was simple and straightforward, and that your tour operator was able to help book extra accommodation for you. We're positive the rest of your experience will be as easygoing and we'll be happy to help book your next dream trip in future! Kind Regards, The TourRadar Team

Posted 4 years ago

“Pleasant staff”

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Posted 4 years ago

“We were easily able to book our tour and even changed the dates of departure. The booking agent was friendly and helpful. We can’t wait to embark on this tour of a lifetime.”

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Posted 4 years ago

“Always deal with tour radar Fabulous company”

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Posted 4 years ago

“Great service received, even the the travel agency has been fantastic.”

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Posted 4 years ago

“Finding and selecting a tour was simple and painless. I like that I can talk to do the tour group before booking it.”

Helpful Report

Posted 4 years ago

Hi there! We love connecting our travellers to the local tour operators via our personalised online conversation pages. We're also glad to hear that the booking experience was simple and painless for you - the way we intended it to be. Thanks for taking the time to leave us with a review! Best regards, The TourRadar Team.

Posted 4 years ago

“Very easy.”

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Posted 4 years ago

“Quick booking process”

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Posted 4 years ago

“Easy to book Slight delay in tour operator confirming my booking but since then lots of positive communication”

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Posted 4 years ago

Hi Lucinda, Thank you for your feedback. It's great to hear about your positive booking experience so far! Confirmation of tours can sometimes take between 2-4 business days, as tour operators often have to check they can secure all of the components of your tour with their suppliers. However, we're very happy to see your tour operator was able to confirm one day later, which is a very quick turnaround! TourRadar will be here to assist you right up until your departure, and we hope you have a fantastic time on tour! Thank you for using TourRadar, The TourRadar Team

Posted 4 years ago

“Very easy to understand and book reservation”

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Posted 4 years ago

“a breezy, it took a few minutes to comoleted .”

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Posted 4 years ago

“Site lied about your availability, which was cancelled due to a single booking despite claim of being almost sold out”

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Posted 4 years ago

Hi there, Thank you for taking the time to share your concerns about your booking experience. We can see that the tour operator has since been in touch with you about this and we will work closely with them to ensure the availability listed on our platform is clear and accurate. Your valuable feedback has been taken on board and we will reach out to you directly to see if you have any further questions or concerns. Kind regards, The TourRadar Team

Posted 4 years ago

“I found my agent helpful and informative. he was patient as we discussed various options and constructive to formulate my final itinerary”

Helpful Report

Posted 4 years ago

Hi Kaarlo, Thank you for your kind words! We're very pleased to hear that your tour operator was able to help finalise your booking and meet all of your expectations successfully. We're sure they'd be happy to hear your positive feedback on your booking page too! TourRadar wishes you all the best, and we'll be happy to help book your dream tour again next time! Kind Regards, The TourRadar Team

Posted 4 years ago

“Very easy, convenient, & helpful.”

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Posted 4 years ago

“It was easy to book!”

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Posted 4 years ago

“Very user-friendly website Easy to check prices and availability. Very easy to book. Immediate response and tour operator confirmed booking within an hour. Very impressed.”

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Posted 4 years ago

“Easy to book but still waiting for reply from the questions I asked online”

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Posted 4 years ago

Hi Keith, Thank you for taking the time to leave your valued feedback, we appreciate it! As our operator partners are based all over the world, with the time differences and limited staff/reduced hours due to the impact of COVID-19, we do allow 24-72 hours for them to respond. We're confident you'll hear from them soon, but thank you for your patience and understanding in the meantime! As we aim to make the booking process as simple as possible for our travellers, we're glad to know this was the case for you. We look forward to assisting you with your next dream tour again soon! Kind Regards, The TourRadar Team

Posted 4 years ago

“Easy and efficient! Loving the booking incentives - allows something to look forward to during these challenging times 😊”

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Posted 4 years ago

Hi Jacinta, Thank you for your lovely feedback - we're so pleased you found the process easy, and we're glad the incentives offered by our operator partners are so appealing! We agree it's important to have something to look forward to at the moment and so we're happy we were able to help provide this for you. We look forward to helping book your next dream tour soon! Kind Regards, The TourRadar Team

Posted 4 years ago

“very responsive”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews