TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Great web site for local tours. Easy to navigate and a variety of choices. Thanks.”

Helpful Report

Posted 5 years ago

“everything was excellent so far except one thing that is the reason than I checked good instead very good. I mentioned this point in my account. I found a tour with a certain and the only available date on the website and select it. surprisingly after putting the travellers' information on the form and making the payment, I found the tour was booked for another date which was not available before at all. It was very disappointing since it could change all other parts of the itineraries. Honestly, this is not acceptable. Fortunately, your agent and tour operator could switch the date. The bright side was the quick response on your website. It was amazing”

Helpful Report

Posted 5 years ago

Hello Mohammad, Thank you for your feedback, you’ve booked a great tour! We can see that there seemed to have been an issue regarding the departure date once you made the booking. We have partnered with our tech team to find the cause and to take any necessary action. We can assure you that once a booking is made, TourRadar nor the tour operator will ever change the departure date without your consent. However, we are glad that both the tour operator and a TourRadar agent quickly responded to your inquiry and were able to get you booked on the correct departure date! If you need any further assistance, our Customer Support team is available 24/7 via phone, email and live chat! Thank you again for your feedback and we are sure that you will have an amazing time while on tour! Best regards, The TourRadar Team

Posted 5 years ago

“quick reply! the website is very easy to use. keeping up the good word!”

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Posted 5 years ago

“As this is my first time to know about your group tour from website, and I may not be able to attend, as the company booked me on the wrong day which I could not make it to Vancouver from Calgary. It is really difficult to comment on your program without experience of joining. I don't know if you can add one more person for me to go for the tour from 25th to 28th (I was told that group is full, but can't you add one more person?) That would give me more time to make arrangement to go to Vancouver”

Helpful Report

Posted 5 years ago

Hello Beryl, Thank you for your feedback. We are sorry to hear that the airline has booked you on flights for the wrong dates. We hope that you are able to partner with the airline company and get this sorted so that you can join the tour. We can see that the tour operator has been in touch with you directly and it would seem that changing to the departure date to June 25th is not possible as the departure date is fully booked. We have no control over making spaces available as this is only something that can only be done by the tour operator directly. If you have any further questions or inquiries, our Customer Support team is available 24/7 via phone, email and live chat to futher assist you. Best Regards, The TourRadar Team

Posted 5 years ago

“TourRadar is very communicative about the booking process. They let me know about the status of my reservation at every step of the way, which was very nice.”

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Posted 5 years ago

“Easy to use, quick and efficient. Comprehensive documentation.”

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Posted 5 years ago

“Saz and Michael in the Toronto office were super helpful and friendly. They answered all my questions and got me super excited about my trip!”

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Posted 5 years ago

“TourRadar has been such a pleasant surprise and an A+ experience! They are super easy to book with, tons of options, and they have excellent customer service! They get back to you ASAP, are accommodating, kind, helpful, and they even call you when needed. Will continue to use them in the future!”

Helpful Report

Posted 5 years ago

“Booked a trip over the phone, and had to call back a day or two later for other arrangements. The person on the phone seem to have gotten agitated or aggravated with my inquiries. The tour has also been reduced on price a bit more, and it has not been automatically reduced on price for me.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to provide your feedback. We have taken a look at your booking and can see that you have requested a date change and this has been changed accordingly. We regret to hear about your phone conversation and will be in touch after further investigation. In regards to pricing, please note that we cannot retroactively apply a discount to an already confirmed booking. Waiting for a price drop also has you running the risk of missing out on your place on your preferred departure date due to availability. It's not dissimilar to the airline industry, where it is also not uncommon to see a price drop after you booked your flight. Thanks again for your feedback and we will be in touch. Kind regards, The TourRadar Team

Posted 5 years ago

“Great service”

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Posted 5 years ago

“Excellent !”

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Posted 5 years ago

“Reasonably good response times, and decent prices. I haven't gone on the trip yet but I like the experience of the booking so far :)”

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Posted 5 years ago

“very easy and no problems”

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Posted 5 years ago

“I wanted to use credits towards my holiday. The staff member attended to this in a quick and efficient manner. There was no delay and I was able to confirm my booking without any problems.”

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Posted 5 years ago

“The nicest operators I have dealt with. Friendly & professional together with excellent knowledge of product. Nice to deal with people who have an added sense of humor.”

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Posted 5 years ago

“The site was easy to use and very effective.”

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Posted 5 years ago

“Competitive prices and cheaper than any other online players. The payment process is very smooth and one need not worry about full one-time payment.”

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Posted 5 years ago

“very accommodating”

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Posted 5 years ago

“questions answered timely. I would have liked a little more detail in the itinerary explanation for example an approximation of how much time on the trains between cities.”

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Posted 5 years ago

“The website was easy to use. Some of the tours were unclear about the style of lodging, which made it difficult to choose. But overall the website was good. And we are looking forward to our tour.”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews