TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“There was a lot of selection of tours to Egypt at Tourradar in terms of tours to choose from. However, there were some difficult to understand choices of "extras" that I had to figure out before final booking. For example, did I want to pay extra for a "sleeper" train to Aswan from Cairo and back? Well, if I don't what is the alternative? The website said transportation was included. There was no explanation. But after some looking things up, I was able to finish the booking.”

Helpful Report

Posted 4 years ago

Hi Benjamin, Thank you for your feedback! With a wide selection of over 250 tours in Egypt, we’re happy to know you were able to find the best one for you! Here at TourRadar, we’re always keen to hear from our customers, as your feedback is vital for improvements! As such, we have submitted your feedback to the tour operator, so they may make this content readily available. Additionally, tour details are updated and supplied on our platform by each tour operator, and necessary information will be listed under the 'Tour Itinerary' or the ‘What’s Included’ sections. If further information is required, simply select the "Ask a question" button on the right-hand side of any tour page to launch a formal enquiry. Alternatively, our 24/7 Customer Support Team will happily follow up with a tour operator in order for them to supply or update their information if required. We thank you again for your valuable feedback and look forward to sending you on a wonderful trip! Kind regards, The TourRadar Team

Posted 4 years ago

“Went smoothly and simply. Now the tour!!”

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Posted 4 years ago

“It was easy and I got credits which was good.”

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Posted 4 years ago

“Excelente todo esperemos que al final el tour sea excelente también”

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Posted 4 years ago

“Seamless booking and great variety of tours”

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Posted 4 years ago

“To date, my experience with Tourradar has been very limited. Taylor was very helpful and considerate. The only "down-side" to my booking is that Tourradar does not accept Discover Credit Cards. That is so 20th century - please, correct that flaw.”

Helpful Report

Posted 4 years ago

Hi Vicki, We’re delighted to hear that Taylor was able to assist you in getting your next adventure secured! We thank you for your feedback regarding Discover Credit Cards - we have referred this to the appropriate team. While we do not currently offer this form of payment we are glad to see that you were able to book your tour using one of our many other payment options. Thank you for this feedback and we look forward to assisting you up until your tour departure! Many thanks, The TourRadar Team.

Posted 4 years ago

“Booking with TourRadar was quick and easy. They led me through the options and steps. The confirmation of the booking came through immediately and the next day I had even more important tour information waiting for me. In a word, Painless!”

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Posted 4 years ago

“I found a variety of tours for my destination that I can choose. The website provided enough detailed information that I can make decision on which one to book. The reviews from previous travelers are also very helpful.”

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Posted 4 years ago

“Lots of tours available. Booking agent, Kimberlie, took note of what we wanted and pointed us toward one that she thought would fulfill our desires and set us up in a tour that will have us seeing a lot of Europe on a 12 day tour. She was friendly and responsive.”

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Posted 4 years ago

“Kim and Mike were absolutely wonderful. They took their time and went above and beyond answering all my questions. I felt like a family member or friend was helping me book our trip.”

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Posted 4 years ago

“Prompt, helpful, reply in timely manner”

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Posted 4 years ago

“I like the possibility of choosing a tour that can accommodate additional extensions before the payment. However, after two days of booking it, i still don’t have the confirmation from the tour operator that the tour goes two days before i travel. Also, would be good to incorporate the possibility to manage visa, insurance and personal information on the same transaction (or that is also included as part of the package) as this can delay or create constraints for the tour to materialize.”

Helpful Report

Posted 4 years ago

Hi Eduard, Thank you for your honest and valuable customer feedback! While we sincerely regret to hear waiting for confirmation caused some concerns, it can often take between 48 hours to 4 business days for an operator to confirm a booking, unless the date is listed as 'Instant Confirmation'. When a booking is placed, tour operators must verify with their local operations team that all tour components can be secured, and also relay vital information to their customers, before confirming payment. It is for this reason, TourRadar kindly advises leaving as much time as possible before a planned departure, for the booking process to complete. However, we are delighted to understand your tour operator provided the necessary details and answered questions quickly, in order to officially confirm your tour within 3 days of booking! We'll also have a member of our Customer Support team reach out directly to gather any further feedback on your booking experience. We’re always keen to hear from our customers, as your feedback is vital to our constant improvement! We thank you for booking with TourRadar! Kind regards, The TourRadar Team

Posted 4 years ago

“Booking with TourRadar was straightforward and drama free!”

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Posted 4 years ago

“We booked a trip that had to be cancelled due to Covid-19, but throughout our booking experience Tour Radar were nothing but helpful. They responded quickly to questions, offered suggestions and assisted every step of the way. Although extremely disappointed that we were unable to re-book the same trip for next year, we had no hesitation in booking a different trip for 2021 through them. We always felt that they were supportive and did all they did to assist our negotiations with the travel company involved.”

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Posted 4 years ago

“Easy and convenient. 27/7 chat team were a big help. Peace of mind booking in these covid times”

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Posted 4 years ago

“So far so good”

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Posted 4 years ago

“so far so good, as I had trouble before but this time it looks good”

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Posted 4 years ago

Hi Sterling, Thank you for your review. We’re delighted to hear that your recent booking experience has been positive and appreciate your continued support! Please feel free to contact us anytime if you have any questions about your booking, we are available 24/7 and always happy to help. Kind regards, The TourRadar Team

Posted 4 years ago

“It was good but we would have liked to speak to a person.”

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Posted 4 years ago

Hi Dolores, We're so pleased you found the overall experience to be positive. TourRadar have 24/7 Customer Support and are always happy to assist! Now you're booked in you can contact your operator directly through your booking page with any tour specific questions and can expect a response within 2 business days. As we work with over 2000 operators around the globe their hours of operations vary. If you have any general enquiries or require assistance to contact your operator feel free to call or live chat TourRadar anytime! Thank you for leaving a review Kindest regards The TourRadar Team

Posted 4 years ago

“Booking is an absolute breeze. I was able to setup automatic payments so easily and that is a huge help with budget management! I’m definitely looking forward to the King Ramses with Cruise your, excited! Thank you”

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Posted 4 years ago

“Experience was great customer service very friendly and courteous fast service.”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews