TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It's been months and I still have not heard if my tour is going ahead or not. I understand the reasons, but when I have had to book air flights so far in advance, the risk of the trip not going ahead is getting more traumatic every day!!”

Helpful Report

Posted 3 days ago

Hi there, Thank you for reaching out, though we regret to hear you’re feeling uncertain about your adventure. If you have questions about whether or not your departure is guaranteed, we highly recommend using your dedicated booking conversation page, where you can reach out to the operator directly for more information. For now, a member of our 24/7 team will be in touch to assist you further and ensure you have the support you need. Thank you for your patience, and we look forward to assisting you so that you can look forward to your trip with confidence! Kind regards, The TourRadar Team

Posted 3 days ago

“I booked several tools so far through TourRadar and I did it online. Tours are listed in the very clear chronology and have all information book your tour.”

Helpful Report

Posted 3 days ago

Hi Jan, Thank you for your wonderful feedback! We’re glad to hear you found the tour listings clear and easy to navigate. Our goal is to make booking one of our 50,000+ organized adventures as simple and straightforward as possible. We look forward to helping you plan your next journey! Happy Travels, The TourRadar Team

Posted 3 days ago

“It was fairly easy to decide which of two tours I wanted to take. One had two meals and the other had only breakfast. Both were of the length I wanted and visited as many places as I wanted to see.”

Helpful Report

Posted 3 weeks ago

Hi Carilyn, Thank you for highlighting how seamless it was to choose between the tours! We're glad our organized adventures made finding the right fit easy for you. With over 50,000 options available, there's something for every traveler. We hope you have an amazing journey! Happy Travels, The TourRadar Team

Posted 3 weeks ago

“Okay. A bit convoluted. Wanted to speak directly with someone and while that was offered it didn't happen. Was better once I was dealing directly with the service provider in India. Though I am a bit worried that it isn't going to work. Fingers crossed.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. We regret to hear that your experience was not as straightforward as expected and for any inconvenience caused. We're glad things improved once you connected with the service provider. We understand your concerns and want to reassure you that we’re here to support you throughout the booking process. If you need any assistance, our 24/7 live chat and phone line are always available. We hope you have a wonderful time on your adventure and look forward to hearing from you. Kind regards, The TourRadar Team

Posted 3 months ago

“The only downside is when you send a message it is unclear who will reply TourRadar or the actual travel company. The travel companies appear to have access to the message while TourRadar sends out a generic message saying we will get back to you .”

Helpful Report

Posted 4 months ago

Hi Ann, Thank you for sharing your feedback. When you contact the adventure operator through a Tour Detail Page or place a booking, a personalized Booking Conversation Page is created for direct communication. TourRadar also has access to assist in ensuring a smooth experience. Rest assured, we're both here to help you. We regret any confusion and will work on making improvements. Our team has reached out to offer further assistance. Best regards, The TourRadar Team

Posted 4 months ago

“Booking was fairly easy. The tour was outsourced to a company called europamundo which did cause a little confusion. There were also a lot of documents to upload.”

Helpful Report

Posted 4 months ago

Hi there, thank you for your review! We’re thrilled you found the booking process straightforward. As the leading adventure booking platform, we love connecting you with over 2,500 fantastic operators who bring these adventures to life. We appreciate your understanding about the document uploads—these can vary depending on the tour, but it’s all part of ensuring an amazing experience. Happy travels, The TourRadar Team.

Posted 4 months ago

“I want all my concerns answered as soon as possible.”

Helpful Report

Posted 6 months ago

“So far has been really good communication. Will wait and see how the tour turns out!”

Helpful Report

Posted 6 months ago

“It’s a nice website and easy to search tours. However, many of the tour operators are not equally prompt to answer your questions promptly.”

Helpful Report

Posted 7 months ago

Hi Pradipta, Thank you for your feedback! We're glad to hear that you find our website easy to use and helpful for searching adventures. We regret for any delays you've experienced in getting responses from some tour operators. Due to timezone and staffing differences, some operators may take a bit longer than others to respond. We strive to ensure all our partners provide timely and accurate information, and we will work on improving this aspect of our service. If you have any specific concerns or need assistance, please feel free to reach out to us directly. We're here to help 24/7! Best regards, The TourRadar Team

Posted 7 months ago

“Excellent experience with Tour Radar. Everything on the trip was fine. There was a hiccup in train timings but the tour operator was contacted and they handled it well.”

Helpful Report

Posted 7 months ago

“Pretty easy to navigate even for an oldie like me.”

Helpful Report

Posted 7 months ago

Hi there, At TourRadar, we strive to make finding and booking your dream adventure smooth and simple! Our team remains available 24/7 via phone and live chat should you ever have any questions or need assistance. Kind Regards, The TourRadar Team

Posted 7 months ago

“Easy to communicate via the portal but no option to redeem credit”

Helpful Report

Posted 7 months ago

Hi Rohith, Thank you for your review! We're glad to hear that you found it easy to communicate with us via the portal. You can see how to redeem your travel credits at the following link: https://www.tourradar.com/invite Alternatively, you can reach out to our 24/7 team, who will be happy to help! Kind regards, The TourRadar Team

Posted 7 months ago

“Booking experience was very good. Any queries we had, including telephone conversation after we had arrived in Sri Lanka, were promptly and effectively answered.”

Helpful Report

Posted 7 months ago

Hi Christopher, Thank you for your kind review! Your feedback is greatly appreciated and encourages us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We hope you had an amazing time in Sri Lanka and look forward to helping you with your next adventure! Kind regards, The TourRadar Team

Posted 7 months ago

“Booking was quick and easy once I had my travel companion's information. The payment process could use some tweaking though. It only allowed payments in $100 increments, meaning that we couldn't evenly split the payment between us. It couldn't be that hard to make it so that a person could type in the amount they wanted to pay rather than having to choose from a drop down menu.”

Helpful Report

Posted 7 months ago

Hi Sarabeth, Thank you for taking the time to leave a review! We strive to make the booking process quick and easy and are thrilled that you’ve recognized our efforts. Our team is always looking for ways to improve our platform and we truly appreciate you sharing your feedback about the payment process. We will be passing on this feedback to our internal teams to see where improvements can be made to ensure a smoother experience when splitting payments between travel companions. Kind Regards, The TourRadar Team

Posted 7 months ago

“My trip finally got cancelled but only after I phoned TR and spoke with Sulu who provided an excellent, efficient and speedy service. As soon as the phone call ended, Zulu had sent through an email confirming the cancellation and also my refund was deposited back into my bank account straight away. Thank you Sulu, you're an absolute star! I think the key is to phone TR if you need to cancel your booking as emailing just seems to go into the great abyss.”

Helpful Report

Posted 11 months ago

Hello Susan Joy, Thank you for taking the time to share your feedback. We regret that our team was delayed in actioning your cancellation request. We can see that since your review the TourRadar Customer Support team has completed your cancellation. We hope that our support provided you with the result you were hoping for and we are available for anything else we can assist you with. Kind Regards, The TourRadar Team

Posted 11 months ago

“I was glad to contact an Australian company to book my trips & was pleased with the service I received.”

Helpful Report

Posted 11 months ago

“For us it was the first time we booked a complete trip by website. It was therefore unusual for us not to get any vouchers or further information about the local flights or the boat. It would have been helpful for us to be informed more thoroughly about the procedure. But finally: it was a perfectly organized trip!”

Helpful Report

Posted 11 months ago

“Excellent value and wonderful trip! We ended up traveling by ourselves vs. a group which was a little bit of a surprise. Setting better expections for the rural nature of Costa Rican travel would have been helpful. Resorts and hotels were excellent to very nice. Celeste Mountain Lodge was our favorite. Guided tours and our drivers were great! We loved Costa Rica!!”

Helpful Report

Posted 11 months ago

“Booking was lucid.”

Helpful Report

Posted 11 months ago

“Realistic Asia - Vietnam Foodie’s Paradise in 10 days The structure of this tour is a bit different. The company organizes the accommodation, transfers and a food tour in each city, plus Mekong Delta day tour and two-day Halong Bay trip with overnight on a boat. You are not with a group of other travelers and there is plenty of free time to organize other activities to suit your own interests. I chose to add a day at the start and end of the trip, which was facilitated by the company. My experience was a little disappointing as the food tour in Hoi An was cancelled due to heavy rain and the two-day trip to Halong Bay was cancelled due to strong winds. I also got food poisoning when I arrived in Hanoi so I had to cancel the Hanoi food tour as well. None of these events were the fault of the tour company, though be aware that any refunds you are owed are paid to you in cash (USD or VD) before you leave - they will not refund to your credit card. The accommodation in each city (I did the 4 star option) was conveniently located, comfortable and clean (Alagon D’Antique in Saigon, Le Pavillon Gallery in Hoi An and Aurora Premium in Hanoi). Transfers arrived on time and pickups from airports were smooth. Mr Brian quickly arranged alternative accommodation for one night in Hanoi after the Halong Bay tour was cancelled (Tirant Hotel - very nice!) and checked in with me throughout the tour to check all was going well. Be aware that the food tour in Saigon is on the back of a scooter. This isn’t clear in the itinerary- a slightly terrifying experience in Saigon traffic but good fun. Other activities I did which I recommend: Saigon: Girl Power Saigon by Night tour - all girl team who take you on the back of their scooters - excellent experience - some overlap with where we went on the food tour but better overall. AO show at opera house - do the VIP option for the best view. Cu Chi tunnels day trip. Hoi An: lantern making class - great wet weather option and Gioan cooking class - fantastic experience.”

Helpful Report

Posted 11 months ago

TourRadar is rated 4.5 based on 6,721 reviews