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Trade Taps Reviews

4.6 Rating 1,912 Reviews
91 %
of reviewers recommend Trade Taps
4.6
Based on 1,912 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone
Read Trade Taps Reviews
Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Anonymous
Anonymous  // 01/01/2019
Customer service was excellent. Getting hold of someone to speak to was easy they were very helpful and polite. Prices were very competative. would i recommend Trade Taps to anyone else? most certainly!
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Posted 7 years ago
Hello Ray Thank you, much appreciated, we hope to hear from you again in the future. Best wishes Trade Taps
Posted 7 years ago
Next day delivery. Good price. Let's hope they work when fitted.
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Posted 7 years ago
Driver had no signal but managed to drive somewhere where he did and waited for us to collect
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Posted 7 years ago
I fund the tap that I was looking for
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Posted 7 years ago
Brilliant service and great choice with competitive prices! Website very user friendly and super quick delivery!! What more could we ask for. Will definitely be back in the future.
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Posted 7 years ago
Hello Joan Thank you We look forward to hearing from you Best wishes Trade Taps
Posted 7 years ago
They were happy to replace my order as I made an error however, the process could have been simpler and cheaper if they could have picked up the wrong item when they delivered the correct item saving me the trouble of repackaging and posting the original item.
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Posted 7 years ago
Hello Thank you for your feedback, this has been taken on board and passed over to the relevant team. Best Wishes Trade Taps
Posted 7 years ago
Good communication and super fast delivery.
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Posted 7 years ago
Clear website, esay to navigate. Good email communication regarding order confirmation and dispatch details.
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Posted 7 years ago
Thank you for your feedback :)
Posted 7 years ago
Very happy, superb quality and service.
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Posted 7 years ago
Thank you Michelle :)
Posted 7 years ago
Before you read this post just to point out and to put into perspective this is my first ever negative comment for any company I have bought from. I always give an opportunity to resolve and hardly have to do this however this is one poor company who lack any customer service skills whatsoever... Bought what I thought was a brand new £600.00 Roca Victoria N 1200mm sink unit from this company, plumbing not ready for the sink unit to be fitted, opened box few weeks later and before we were ready to hang found the bottom base was damaged badly, impossible to see when you initially open the box to inspect and confirm the goods are in good condition. Thinking this company had good customer service, turns out to be the worst ever, refused to accept any liability, promised call backs when raised matter further, refused to answer calls for three days, promised more call backs only to be told a flat "no we won't help you, it's your fault" Not sure what I'm supposed to do with this unit and what an expensive waste of money. They won't help me and blamed me for not checking? I understand if it was obvious visual damage however the damage could only be seen when you ready to hang the wall unit up. Not possible to see when you initially inspect for damage. REALLY POOR CUSTOMER SERVICE, WILL NEVER EVER BUY FROM THIS COMPANY AGAIN. HOPE PEOPLE READING THIS WILL THINK TWICE BEFORE PARTING WITH THEIR MONEY. LEFT ME FUMING WITH NO RECOURSE FOR RESOLUTION. COMPLETE WASTE OF £600.00 I HONESTLY SUSPECT WE HAVE BEEN SOLD THIS UNIT KNOWING THE DAMAGE WAS HIDDEN AND WOULD NOT BE SEEN UNLESS FITTED WITHIN THEIR 48hr GET OUT CLAUSE.
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Posted 7 years ago
Bath was scheduled for delivery on Friday 14th. Phoned to confirm it was being delivered the day before - assured it would be. Called again late Friday to ask if it was out for delivery, assured it was out for delivery. Bath wasn't delivered. Phoned on Monday and told it would now be delivered on Wednesday. Got a phone call on Tuesday to say it now wouldn't be delivered until this Friday. Still don't have the bath, fingers crossed it will arrive on Friday. So far I have arranged to be in for four days to receive the delivery - last Friday, Monday (in case it arrived then), Wednesday and this Friday. It's obvious they are just resellers and don't hold any stock so are at the whim of their suppliers as to when things do or don't get delivered. However, this isn't made clear on their website, they give the number of items in stock and when I called them they said they had the bath in stock implying they physically had it. If you have nothing better to do than wait around for orders give these guys a try, if not avoid. I actually went with them because they had better reviews than many of the other suppliers. On the plus side the customer support is always friendly.
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Posted 7 years ago
Professional service; fast delivery
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Posted 7 years ago
Great service, prompt delivery
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Posted 7 years ago
Didn't think the order would arrive when they said it would? Got home and the product was there. So one happy person thank you!
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Posted 7 years ago
Hi Gary Happy to hear it Best Wishes Trade Taps
Posted 7 years ago
They had the goods in stock
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Posted 7 years ago
Amazing fast delivery, ordered one day received the next. Lowest price found anywhere.
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Posted 7 years ago
Hi Philip Thank you Hope to hear from you soon :) Best Wishes Trade Taps
Posted 7 years ago
I scoured the Internet for a particular Grohe monobloc mixer. Trade Taps had the one I wanted and were the cheapest online that I could find (I looked hard!). Delivery was fast, enabling me to get the job done quickly, and the tap arrived in perfect condition. Thanks Trade Taps. You're the best!
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Posted 7 years ago
Hi Leo Thank you for your feedback, much appreciated. We hope to hear from you again soon. Best wishes Trade Taps
Posted 7 years ago
Good value product, very easy on line ordering, delivered on date promised. Very Good.
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Posted 7 years ago
Thank you Colin :)
Posted 7 years ago
Very helpful and polite customer service. Product arrived a ordered. I would use this company again and recommend to friends and family.
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Posted 7 years ago
Hello Karen Thank you for your feedback We hope to hear from you soon. Best Wishes Trade Taps
Posted 7 years ago
Ordered geberit cistern,flush plate and shower tray. After 3 weeks of waiting was informed flush plate was discontinued. In the end cistern and flush resturned at a cost to me. After waiting 5 weeks the jt evolved white shower tray turns up faulty and does not fit flush to waste trap risking leak. The waste trap arrived separately it was black and the shower tray was white! Wasted hours on phone calls and emails to tradetaps, their distributor ideal bathrooms and jt evolved themselves. Tradetaps have not offered any compensation/understanding for ordeal, will not be using this company again.
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Posted 7 years ago
Trade Taps is rated 4.6 based on 1,912 reviews