Travel Republic Reviews

Name: Travel Republic
Rating: 1.39

1.4 Rating 477 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

Questions

Metrics

1.4

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Travel Republic made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travel Republic 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst booking company ever!!!!! Not sure how here could be so many good reviews, check other websites, the comments are the truth!!! First and the last time booked holiday here. First of all, the transfer instead of 1 hour was driving us to the hotel 3 hours !!!! Eventually, it took us to the wrong hotel, stating that the one we purchased is CLOSED! We had to pay extra money to be able to sleep for few hours in the one they took us util they will find out what is happening. Travel agency didn't even tried to contact us while we were on holiday, not even ONCE!!! Not picking up the phone, not answering to the emails. The hotel name was changed, but they still selling accommodation to this hotel under old name. We had to take the taxi to the right hotel by our selves, another unnecessary spending ! The hotel is far from 5 stars ! On the way back, the transfer again was driving for 2 hours ! This is pathetic!! I will get every penny back for this holiday!!!!”

Helpful Report

Posted 2 years ago

“The website is simple to book on, but when you need to make a change to your booking they're absolutely horrendous. I have so far held on the phone for over 3 hours (over an hour each time), when I eventually get through, they have all said they can't hear me. The customer support doesn't get back to you and there's no way to email them. Just the worst company for customer service - I would've given them 0 stars if I could. Just avoid them - their lack of a customer centric approach is why I will never book with them again.”

Helpful Report

Posted 2 years ago

“My granddaughter booked holiday for her ,her mother & baby daughter. They took money for holiday from my granddaughters account & when she arrived at the hotel, the hotel had not been paid by travel republic. She had to then pay the hotel directly & travel republic have refused refund. How can they get away with this. DO NOT BOOK WITH THIS COMPANY AS THEY ARE ROBBING PEOPLE. HER BOOKING NUMBER WAS ACM/20240581,”

Helpful Report

Posted 2 years ago

“We spent three hours calling them being transferred to different people trying to sort out our holiday. To be fair some of the staff were helpful. We eventually managed to get a quote and filled all the detail (8 persons) clicked and it just went in a loop. We called back and they said they the price has gone up (The third increase since trying to book They have a live system so prices change regularly but for some reason it unluckily goes up?) we complained that it was down to their IT. We asked to speak to a manager but apparently they don’t have managers. We booked with another company which was actually cheaper and strongly you do the same thing……Travel RipoffthePublic”

Helpful Report

Posted 2 years ago

“Wish I hadn't booked with TR, they send confirmation of travel booking with wrong Surname. We tell them same day, now 17 days later they are still have not resolved it and I'm not sure we are going on our holiday. They have all the money though. Will not be booking again. Takes forever to get through on the phone and then "we'll get back to you" which they don't. Online portal is just as bad.”

Helpful Report

Posted 2 years ago

“Never book with travel republic!! Never book with travel republic! Worst service I have ever experienced from a holiday company. After being kicked out of my hotel on the first day I was left stranded in turkey with no help. The ‘holiday rep’ Omar was of no help and was attempting to get us to sign papers in Turkish language that no one understood!(language discrimination) The security at the hotel were abusive, rude and arrogant. I believe Omar was a third party rep to do with ‘Konal travel’ and he didn’t assist any of us in any way. We lost out all inclusive and made the holiday 3x expensive as intended leaving me in debt when I arrived home. DO NOT BOOK WITH THIS COMPANY THEY ARE A SCAM! The reason for us being kicked out was according to the staff of having ‘numerous warnings’ yet we didn’t receive one, and for ‘drinking to much’ in an all inclusive venue?!?! What do you get all inclusive for? there isn’t a limited amount it was on the first day what a joke. And to top it off they were refusing to refund a penny of the £1400 holiday after a 1 day stay how does that work? Worst experience I’ve ever had abroad and would never book with this company again dont be foolish!”

Helpful Report

Posted 2 years ago

“I am shocked to see the bad reviews given to Travel Republic. Took a long time to answer and was unable to change or refund my holiday but that’s the rules, I understood. In today’s world travel is unpredictable. Some on line company’s don’t even have a number to call, just an online chat. I am happy with the service I have received.”

Helpful Report

Posted 2 years ago

“Don’t book with them”

Helpful Report

Posted 2 years ago

“Most holidays I've had are not like advertising, old ,need updating .not cleaned properly.. Greedy travel firm..”

Helpful Report

Posted 2 years ago

“Sold on false promise of a covid cover+ holiday. Tested positive the day before the holiday, contacted their customer support, no advice or assistance, told i couldnt cancel as within 7 days of departure. Reiterated i cant fly due a positive test and they suggested i should go to the airport anyway. Told them i wasnt comfortable with that and was told its upto you DESPITE purchasing the holiday with covid cover +. Which actually equals : No holiday - upset family - no refund - no rescheduling - no help or advice from travel republic. PLEASE PLEASE DO NOT SPEND YOUR HARD EARNT WITH THESE. THEY WILL TELL YOU/SELL YOU A HOLIDAY WITH THEIR COVID COVER PROMISE WHICH IF YOUR UNFORTUNATE TO GET COVID MEANS ABSOLUTELY JACK'S HIT.”

Helpful Report

Posted 2 years ago

“TRIED TO BOOK HOLIDAY YSTERDAY.ALL WENT WELL TIL I ASKED FOR PRINTED DOCUMENTS.WAS TOLD "NOT THEIR POLICY.DUE TO COVID!"CUDNT SEND PRINT OUT.!AYE RIGHT!BOOKED ELSEWHERE.PS.TOOK THREE GOES BEFORE CUD GET SOMEONE WHO UNDERSTOOD WHAT I WANTED!”

Helpful Report

Posted 2 years ago

“Don't use them book directly with the hotels terrible didnt get a penny back from them after cancelling a holiday.”

Helpful Report

Posted 2 years ago

“booked two rooms on Travel Republic and paid the deposit as requested. However, the booking was never confirmed. When I chased it over a week later I was informed that actually only one room had been available. I was given the option to cancel the booking and receive my deposit back which I agreed to. I'm still waiting for the refund nearly 4 weeks later. I have requested it again numerous times to no avail. I'm beginning to think its a scam, offering accommodation for low deposits that aren't available. False advertising and then keeping the deposits”

Helpful Report

Posted 2 years ago

“Booked a last minute five night booking.Everything seemed to go through fine.Now here's where the fun starts.I filled in my details for accomodation,transfers and flights.Was not forwarded to easyJet website ,just there form asking other passengers,filled in my husband's name, thought nothing of it.Went to check in ,pay for seats etc,fill in passenger info.Put ref no in went to put details in both seats outbound/inbound,on my name.Could not change on there website,had to ring travel Republic up,who had to do the name change,only to have to pay 97.00p as they say it's what easyJet charge.When I quired how both seats where in my name,there representative said ,it looks like there system autofill had done it.But me not them had to pay for name change,or lose holiday.Not going to let this drop,they admitted it's there system error,so why have I had to pay so much.Never Again.”

Helpful Report

Posted 2 years ago

“Sorry to say Worse customer service Raised a case ( option contact me urgently ) while I was in my Christmas holiday, no one got back to me until check out .I even Had to call the police at the hotel to sort 1 of the issues with this hotel . Then I had to open dispute when I came back and have been told that they will get back to me Within 28 days , it’s now more than 2 month being ignored with no update . Tried to contact travel republic through messenger, every time they tell me that a reminder is been sent to customer service !!! Been left on phone call more than 40min to be told that will get back to me by email and still nothing been sorted !!! Will escalate it to ABTA if it’s not sorted out very SOON . Acm/19830939 / ACM/19832297 No email been sent , I sent one and all I got is automated email that you will get back to me . Still chasing , worse supplier travel republic deals with ( yalago Dubai agency ) . Will use all options to get my rights back”

Helpful Report

Posted 2 years ago

“I paid deposit and then couple days later my holiday was cancelled and they’ve refunded without letting me know and explaining me what happened with my deal”

Helpful Report

Posted 2 years ago

“Do not book! They cancelled us 3 days after we booked. After they confirmed! Please use any other company, or better still go directly to hotel. They never answered, was on hold for hours. Don’t do it.”

Helpful Report

Posted 2 years ago

“Avoid booking with this Holiday Thieves *No refund for covid+ cancellation as advertised* *All promises are marketing ploy and false* When we booked our package holiday, we were told that the package holiday is covered by covid plus policy and we should not have any issue getting a refund if we were unfortunate to affected by covid before travelling. We were told that we could book with confidence! We also bought their travel insurance in addition. We had to cancel our holiday due to all travellers/family tested covid+ and had no way of travelling. It's been nearly a month chasing this greedy company, we still have not received a refund nor heard from their insurance company called TIGON. It's been very stressful Christmas due to worries - not getting the refund as promised and constantly chasing while we were down with illness! This company advertise "promise of refund within 14 days" and "promise of covid plus cover", all are false statements! We do not think their so called insurance company TIGON exist. No one answer the phone calls at any time of the day or reply to any emails. We have raised the issue with their senior managers including CTO. It really feels like they do not seem to care once they grabbed our hard earned money! It was not a cheap holiday package! We really regret not booking with a reputable company like TUI or BA. You know a good company only when you have a problem; how much they care about customers and how quickly they sort out the matter. It is not always about booking online quickly or getting a best price! Avoid booking with this greedy company, if you want to have a stress free travel/booking (or your money back for cancellation). *Would not touch with a barge-pole*”

Helpful Report

Posted 2 years ago

“I've had a hotel booking to Turkey through Travel Republic for three years as we have been unable to go on holiday for the past 2 years due yo Covid. Yesterday I checked my booking as I do periodically and found that I could book the same hotel for the same dates in identical rooms for just over £50 cheaper. As such I rang up and spoke to a nice man who confirmed the new price and said he could change it and I would shortly receive a confirmation email. However, no email arrived and when I checked today it said it was still processing. As such I rang again. This time I was told the price had gone up over £70 and I needed to pay the new price. I explained my phone call yesterday and told the man that I was not happy that I was being told I now needed to pay over £20 more than the original price because that booking had been cancelled and how their website was still showing the lowest price. I was told very rudely that my options were to cancel or pay new amount. I explained I did not want to cancel but again did not feel it fair that I should pay a new even higher amount especially when the website still had the old amount and how this was false advertising but he then told me we were going round in circles and put the phone down on me. He then had the audacity to cancel my booking despite me specifically saying I did not want that to happen. As such I am disgusting by their attitude and advise anyone NOT to use them unless you don't mind them changing your booking making it more expensive and then cancelling it!”

Helpful Report

Posted 2 years ago

“We are currently on holiday at the Savoy in Sharm El Sheik. I had booked and paid for private transfer from the airport and no one showed up.Customer services have been notified about this and they still have communicated to explain the situation of refund what I had paid. In addition to this I had booked connecting rooms which was more expensive then 2 rooms without a connecting door. We have been give one room with single beds. We have been told this will get sorted but I have been chasing all day with no result. Very disappointing especially as we trusted them to organise a stress free holiday. I have been told we have been prioritised but it is the evening now and still nothing. Something like this should have been sorted straight away so we can enjoy our holiday.”

Helpful Report

Posted 3 years ago

Travel Republic is rated 1.4 based on 477 reviews