Travel Republic Reviews

Name: Travel Republic
Rating: 1.39

1.4 Rating 478 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

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1.4

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a hotel room in Dubai on the palm for 7nights left the deposit all my details to find out 12 hrs later it wasn’t available at the price stated after a long discussion gave my money bback.so 1 hour later ringed tr booked again same room same date took deposit and again emailed me again to say it’s not available only if I paid ££900extra never book anything with travel repulic again”

Helpful Report

Posted 6 years ago

“'Booked' flights through Travel Republic only to be told 8 hours later that the flights had doubled in price! Clearly they didn't process the booking when I booked it, will never use again”

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Posted 6 years ago

“I recently made a reservation at a Turkish hotel for 2 people, myself and Turkish friend. When we arrived at the hotel my friend was told this price was only for European passport holders and not Turkish residents. My friend had to pay substantially more money or would not be allowed to stay at the hotel. Had he not agreed then the holiday would have been ruined. Not only is this gross discrimination against Turkish residents but why didn't TR state this policy before the booking was made. With this issue and the fact it's not possible to see photos of the room you will be getting I certainly wouldn't use this appalling company again!!”

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Posted 6 years ago

“I would never book again with travel republic again they are atol protected. But some of the hotels they put you in are not. And like in our case the hotel was bad and wr could not do anything about it Be warned.”

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Posted 6 years ago

“Booked hotel only to be told after paying that it is only a request and that the confirmation can take up to 12 hours! After 18 hours wait, called them and was told that the confirmation will be sent within 12 working hours! When I made a payment it was for booking not a request! When I make a booking I expect booking confirmation within 30mins if not straight away! Should you not clearly state on the payment section that it will take up to 12 working hours to confirm booking! Can you not clearly state on the payment section that the booking is not a guarantee as the you’re price maybe miss-leading! Idiots!”

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Posted 6 years ago

“booked a holiday through the app when I added luggage it changed my flight from Thomas cook to Turkish air lines with a stop off in the middle of the night although I tried to call them with in 5 minutes of the booking and receipt of their confirmation email I have been told I have got to pay for the flights in full and will only get the airport tax back even though their own terms and conditions state I can make amendments as long as I inform them within 2 days. but there will be an admin charge full cost of the flights is not an admin charge”

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Posted 7 years ago

“Terrible company. I'd strongly advise that you steer clear of this lot. They'll do anything they can to take money off you and don't care at all about customer service. This is the first and last time I will deal with them. Please please do yourselves a favour and use another site to book your holiday.”

Helpful Report

Posted 7 years ago

“Travel Republic on its website informs that cancellation of the booking takes place without incurring costs. That's not true. I canceled my reservation 5 weeks before I was charged £ 40.”

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Posted 7 years ago

“We booked with and paid Travel Republic for a hotel in Portugal and private transfers between Faro airport and hotel. There was no private taxi at either end. In addition to the £109 we'd paid TR for this non existent service, we also had to pay 160 euros for taxis we arranged ourselves. When we arrived home, we complained in writing to TR who waited the full 28 days before responding. Despite the fact that we'd paid TR for the private taxi, they insisted on passing on our complaint to their third party supplier, GreenBus. This outfit claimed that, because we had taken more than an hour from landing to reach their desk, they had no car for us. (A) We couldn't find anywhere in their booking conditions where this was stipulated. (B) Arrivals at Faro airport on 7th September was manic - queues at passport control were very long, our baggage took ages to arrive on the carousel. It was impossible for us (and for anyone on our flight from Southampton) to transit from landing to exit within an hour, unless they had only hand baggage. On departure day we waited in vain for our taxi to turn up at the hotel. So we again had to make our own arrangements. We found out later that TR had cancelled our return taxi without telling us. After the first unsatisfactory reply from TR, we wrote again, reiterating the same complaint, that we'd paid them for a service they didn't provide. After another 28 days' delay, they replied and again referred us to Greenbus, but agreed to refund the return portion. The point of complaining to TR was that we had paid them, not Greenbus, so we were looking to TR for a full refund. The money is only a small amount, it's the principle of such poor customer relations.. Apart from being out of pocket, it was extremely stressful dealing with the unhelpful staff at Greenbus, having to join the long taxi queue outside, waiting for the return taxi and then having to book our own, worrying that we would not make check-in on time. We definitely won't be using TR any time in the future.”

Helpful Report

Posted 7 years ago

“Absolute joke. Charged for a booking instantly. Few days later found out my booking had been cancelled. Asked for a reason why, and was given a reason of "not passing their internal security". For a hotel booking!!! Never heard anything more absurd. They obviously mis-sold it in the first place. Refund however still hasn't come though. Will be making a formal complaint.”

Helpful Report

Posted 7 years ago

“First of all, I was checking the bookings on a hotel from a different website then they told me it was sold out, then I found TravelRepublic and saw that they apparently had rooms left. So I went ahead and made my booking, fully paid, downloaded the app, gave them all my information etc to get as smooth booking as possible. Then since they didnt give much information about the room I wanted to book I wanted just a simple question to be answered, "how big is the room in square meters" (as we are 3 adults in the same room and the hotel has either a 45 square meter room or a 71 square meter room. So we wanted to know which type of room we booked as there was no information about this at the booking. I went ahead and tried to call their line in the UK, was in the queue for over 1 hour and 10 minutes and got kicked out of the queue??? with the incredible cost per minute of 0,6€ per minute. which cost me 42€. Amazing. It doesnt stop there... I went ahead and messaged them on facebook instead since there was supposed to send me another confirmation e-mail to me which i'd had to respond to within 12 hours of the booking which was about to pass the 12 hour mark. I didn't even get a confirmation email so i was destined to not complete my booking and having to wait 3-9 bank days for parts of my money to come back to my bank account. I just got a simple answer "there is a queue system that's going by your booking date, thank you for your patience" like what the f***? how ever they did make a costumer support request.. which took them freaking 24 hours to respond to! and of course in between loads of excuses from their facebook employees, like we will send you an update as soon as we got a confirmation from the hotell, like if i really wanted to I could ask them myself but now my issue was not about how big the room was, but what they will do about this 12 hour confirmation timeline that I was given after the booking?? I asked them this multiple times and I get this answer. "Please do not worry, some bookings can take longer than others to confirm." How the hell does it take so long time to confirm something when you can instantly withdraw my money from my bank account? So what was my final answer that I got that made me give this rating? I got the answer "We have been notified by your hotel provider, GTA, that the room you have requested is not available. Availability has changed while you were submitting your booking details as providers work on a live system." GUESS WHAT??? NOW WHEN I CHECK THE SITE AGAIN I CAN ACTUALLY "BOOK" THE SAME ROOM AGAIN!? Amazing, scam artists. Its actually soo much more I could add to this website but its not worth more of my time. I'll just copy and paste this to every review site of Travel Republic so others wont get scammed as I got scammed.”

Helpful Report

Posted 7 years ago

“Absolute joke, will never use them again. Booked a life time trip to Las Vegas, staying at the Palazzo, booked over a year in advance Travel Republic had not booked our hotel and took absolutely no responsibility for their mistake. We had to sort everything ourselves ruined our holiday we had to sort and pay for another hotel. Had a nightmare claiming our money back the head of complaints needs retraining has absolutely no idea what good customer service is. I can not put into words how disgusted I am with this company, they could not care less!”

Helpful Report

Posted 7 years ago

“Booking made on TravelRepublic website but as an agent for YouTravel. 23rd September 2017- booking made for one night in Amsterdam on 4th November 2017. Initial payment made with terms of offer (balance) to be settled on 21st October 2017 21st October 2017- full balance payment made 24th October 2017 - notification that my booking is not going to be honoured. No previous notification or indication that there was a problem with the booking between 21st September and 24th October. "Occasionally, for operational reasons, it may become necessary to make changes to your booking. It is with regret that we have to relocate your booking due to hotel overbooking". 30th Oct- received confirmation that the SECOND hotel was successfully booked 2nd Nov: there was a further error. The hotel has changed AGAIN to a THIRD HOTEL. This was on the afternoon on the 2nd and I was flying out in the morning on the 4th so was effectively one day's notice! So clearly, the previous confirmation wasn't a proper confirmation so why tell me it was confirmed??? Issues:- 1)Why were Travel Republic/YouTravel offering rooms for the hotel in September if they were sold out? 2)Why did they wait for FIVE weeks before telling me? 3)Why did they confirm the second hotel was booked on 30th Oct and then on 2nd Nov, say it was not? 4)As I was flying early on the 4th Nov, I had to accept the proposed alternative on 2nd Nov because everywhere within my budget was sold out! I made my booking on 23rd Sept, when there was choice. 5)Also my original booking had free WiFi, where as the THIRD hotel did not. 6) I booked a hotel close to Westerpark, where I was attending an event and would mean I could travel and from the event via an easy 5-10 minute walk. The two other hotels were in a different part of the city. One was 5.7km away! 7) I wasted lots of time and hassle, having to research the other hotels location, logistics on how to get there, numerous phone calls and emails. I fed back my complaint in October after the first calamity (got no response) and chased again in Nov adding in the details of the second calamity, and after around six weeks they have finally decided to respond today on 13th December by effectively saying "oh, mistakes happen...it's YouTravel's fault not us....but you had a choice and did accept the hotel on the 2nd Nov....". Offering a customer a 'choice' of a refund or an alternative hotel effectively ONE day before they fly out is not a real choice! I checked booking site in Oct, after the first calamity, and everywhere decent was fully booked! On 23rd September, there WAS CHOICE. Travel Republic have CHOSEN to do do business with YouTravel. You cannot exonerate yourself from their actions. Travel Republic can chosen who to represent on your website: if a hotel brokers is not reliable or reputable, then Travel Republic should consider removing any hotels offered by them from their website. They did not and have not so clearly, they are comfortable working with an incompetent organisation, which reflects on them. I am a frequent traveller (business and leisure) and have made 115 bookings in the past 9 years on a rival site. I have NEVER experienced such a booking this disorganised and fraught with errors. Had I been notified of the error promptly (i.e. in September), I would have been able to arrange a suitable alternative myself. After lots of time and hassle wasted on this ordeal, they have offered NO COMPENSATION for their incompetency. AVOID!!!”

Helpful Report

Posted 7 years ago

“Found a deal for a holiday to Dubai that was cheaper than anywhere else. Missed the flights due to a number of reasons (have since repressed the trauma lol). Due to the complex arrangements behind the package (very complicated) staff were able to arrange new flights quickly. We were told multiple times by Emirates that the flights we had secured first time round were super cheap, so Travel Republic are able to cut costs by creating packages.”

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Posted 7 years ago

“I read bad reports about a hotel I booked and phoned TravelRepublic in the hope of changing hotels and wads dealt with very efficiently by a lady called Bella who handled the change and put my mind at rest. I cannot praise her enough and hope her boss reads this and rewards her. I have just returned from my break and have already booked another break with TR. I am more than happy to highly recommend them to anyone looking to book a holiday or hotel. Thanks once again TR and especially thank you Bella.”

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Posted 7 years ago

“Booked a £3k+ holiday with these and later found flights cheaper using their own app, called them and they agreed flights were cheaper so they requested me to send screenshots so they could match. Later they backed out of the price match guarantee offering a feeble excuse. Do not use this company if you intend to check for price matches after your purchase. Their response time is also very slow and they wait for the 30 day max they are allowed to respond. Backs Out of Own Price Match Guarantee - Avoid.”

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Posted 7 years ago

“Avoid this company, I had a bad experience dealing with them. Be aware they will rip your money on booking cancellations. Do your reservations using Booking.com website or directly with hotel establishments.”

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Posted 7 years ago

“They take your money. They then cancel because it is not available. They continue to advertise same room dates and price after they cancel. They disappoint people so much. It is not just me. Have a look across the internet at the number od people saying just what I am...AVOID! Xx”

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Posted 7 years ago

“i have found travel republic extremely disappointing as i received a lot of stress on the way back home. Due to flight amendments, travel republic failed to change transfer times to suit our flight, which we have paid for. On the day of departure, we phoned travel republic several times and they have ensured us that shuttle bus time has been changed to suit our flight. However, after 1hrs 30mins of wait shuttle bus failed to arrive and unfortunately, we were forced to take a taxi to the airport. After speaking to travel republic about the mistake made by them, they have promised to refund the money within 14days that we paid for the taxi.we have been trying to contact them for the last 14 days, but no one would answer the phone. As a result, we have lost a large amount of money. I would not recommend Travel republic.”

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Posted 7 years ago

“We booked a monarch flight to tenerife thru travel republic Monarch went bust on sunday Email on monday from travel republic saying i was going to get a full refund And payment back into my account was made on wednesday Great service”

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Posted 7 years ago

Travel Republic is rated 1.4 based on 478 reviews