Travel Republic Reviews

Name: Travel Republic
Rating: 1.39

1.4 Rating 478 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

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Metrics

1.4

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst service I've ever used and that's saying something considering the flights we booked were also with Ryanair. They completely messed up the booking, I have the booking information to show that everything on our end was fine, but we still had to pay over £300 to change the bookings due to their fine print. Nothing they could do to help, apparently, even though it was their fault entirely.”

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Posted 5 years ago

“Avoid these like the plague. Advised hotel we booked no longer available, offered alternative, lower in price and lesser in every way. Note to Travel Republic:- if we had wanted to stay in the alternative hotel, we would have booked it in the first place. Customer service abysmal, never ever use this company”

Helpful Report

Posted 5 years ago

“never will use again been called a liar over complaint re transfer let me tell you I don't tell lies travel republic do they have now lost thousands as we fgo away twice per year and never book with them again”

Helpful Report

Posted 5 years ago

“Useless! Booked my holiday with extra leg room and one bag. None of it has been registered now I need to find £170 two days before my holiday. Very misleading website I won’t use them again and I wouldn’t advise anyone else to either.”

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Posted 5 years ago

“I have a booking to go to Dubai and I booked in January. I asked could I change the hotel and take someone off the booking which would mean one room instead of 2. I checked in there website how much the whole holiday would be for a new booking and it was coming up as £1000 cheaper even though the flights have now gone up since we bought ours. Travel republic are saying we would need to pay an extra £1200 to change which makes no sense as it’s actually a cheaper holiday! They are just absolute robbers and getting away with it. I’d never book with them again!!”

Helpful Report

Posted 5 years ago

“I have been booking holidays through TR for many years now and I have to say that I have never been more happy with a travel company. Every hotel I have booked with them has been exactly what was described and I and my family have never been let down. In my opinion a very transparent and honest cpmpany to deal with. Thank you Trave Republic.”

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Posted 5 years ago

“greedy scum !!”

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Posted 5 years ago

“Wrong hotel wrong rooms shambles they are useless never again I thought TUI was bad this lot take the p//s”

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Posted 5 years ago

“Nadine customer service amazing phoned to say been scammed with flights so had to cancel hotel day before balance due she was wonderful cancelled everything even returned my deposit Thankyou”

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Posted 5 years ago

“I was fortunate... my complaint was over something very minor - a transfer - but it still takes a month!!!! And if you chase them they point to their rules that say it will be a month... praise the Lord it wasn't something major... certainly wont use them again.”

Helpful Report

Posted 5 years ago

“Terrible service. Booked a hotel and received a booking confirmation email. A few days later I get a text saying that a different hotel was booked by mistake. I was then offered a hotel in mainland Spain as an alternative (The hotel I booked was in Ibiza). I was told I could be refunded or take the hotel in mainland Spain. Those were my only two options and legally that's all they had to offer. So I had to book a more expensive place last minute in Ibiza. Avoid this company. They do not operate under the same rules as a regular travel agent and they do not offer compensation despite the entire issue being their mistake. Read your terms and conditions before booking, they are ridiculous.”

Helpful Report

Posted 5 years ago

“Be aware they stole my money. I should have checked the reviews Before I used them. I highly recommend booking.com”

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Posted 5 years ago

“I made a booking with travel republic only to be told weeks later the price was being hiked up by over £1000 because a child would be 13 not 12 at the time of travel. Despite repeated requests they would not give any explanation as to what the increase was for or any breakdown. You cannot easily communicate with them, by phone its very costly. They don't just email you, you need to log into their online system to read and reply to messages, which would not work on my iphone while away. It's not live chat so can take them days to reply, 5 days the indicate- which to me is unacceptable when you are missing the chance to obtain a booking elsewhere. I ended up cancelling the whole booking and booking again with another company for the same hotel with the same age 13 children and for the original lower price. Still no idea what they were playing at!”

Helpful Report

Posted 5 years ago

“I booked through Travel Republic then found the exact same deal £150 cheaper on another site. Travel Republic offer a price guarantee so I emailed them to claim. The response stated that since the website was only ATOL protected and not ABTA protected they would not honour the price. ABTA is only for rail, cruise and self drive holiday which does not apply in my case. It doesn't make it clear in their terms and conditions that they have to have both.”

Helpful Report

Posted 5 years ago

“Been advised of Hotel Closure bookeed Oct for This Aug. Still not sorted over 2 weeks now to relocate how hard is it? Totally useless”

Helpful Report

Posted 5 years ago

“Diabolical.We have a holiday booked for December and were told almost a month ago that we needed to change hotel due to contractual issues ,despite regular calls and messages it still is not sorted ,they clearly don't care once they have your money ,AVOID LIKE THE PLAGUE !!”

Helpful Report

Posted 5 years ago

“Absolutely terrible service ! I contacted them to move my holiday day following an unexpected family bereavement. The customer service representative showed a total lack of empathy and compassion in her emails. I compared the price I had paid to the new date and there was very little difference, only a few pounds. I expected to pay an amendment fee but was shocked when a further £570 was requested to simply change the date. When I asked for a breakdown of the extra costs The CS person only known as Jessica closed down my request which meant I was unable to accept or refuse it !! The death of a close family member is a very stressful and upsetting time . This person Jessica added untold stress and upset to the situation. We are now faced with going on a holiday of a lifetime which was meant to celebrate our silver wedding anniversary before the date of the funeral. This is now not going to be an enjoyable holiday . Simply moving it at a reasonable cost would have meant so much to us. I will never use this company again and would certainly not recommend it to anyone .”

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Posted 5 years ago

“We booked a holiday to Dublin during the St. Patrick's Day celebrations. We flew with Flybe from Southampton to Dublin, and the return flight with British Airways to Heathrow. We paid for one suitcase each (hold luggage). On arrival at Southampton airport, we were told that only one suitcase had been paid for, and that we would have to pay £40 for the second suitcase. On the return flight, BA said that we had not paid for any hold luggage so would have to pay 150 Euros. Thanks Travel Republic.”

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Posted 5 years ago

“I don't know how you can take my money tell me thank you for booking. When I get to the hotel they don't even have my booking confirmation. Topez malta didn't even show me any kind of help. Used all my phone credit to try ring you to sort it out. Then had to buy a card from the reception desk to call you again. And am told you can't book me even after taking my money from my bank account. Its the last time me and my family and friends will use traval Republic again. I always told everyone to use your site. Never again will I say this to anyone never its not good. After my bad experience with your company. Justinwest@mail.com”

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Posted 5 years ago

“I booked a hotel for June. Then needed to cancel. Phoned and told had to cancel on line and pay £40. There is a tab on their site, saying cancel, this takes you to another page, customer service. You then have to select a topic from a drop down, none for cancel, so selcted need to change booking. I gave a detailed explainstion. Response took a week. Told to select xancel booking. The complaint was then closed. Started again, was told they tried to call, but could not confirm what number they had called. Again closed conversation. Third time, told to go into pay balance and change amount to the cancellation fee. This worked, however, it was the third time of asking and no explaination as to the purpose of the cancel booking tab and no apology. Again the issue was closed so I could mot respond, hence complaining here in the hope others will read my experience. Just wish I had found this page before booking with them. And they deducted a further charge from the payment, which had never been mentioned. Avoid!”

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Posted 5 years ago

Travel Republic is rated 1.4 based on 478 reviews