Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a few attempts to get the dates to select correctly on Website but otherwise quite simple. Payment took a few attempts too as kept saying the card number wasn't valid”

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Posted 1 year ago

“decent place to stay”

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Posted 1 year ago

“The payment had trouble going through. Unexpected options were encountered”

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Posted 1 year ago

“Not always the cleanest. I have stayed in Travelodge rooms with stained and 'grubby' carpets and decor more than I would like. Supposedly low-cost, I've never managed to achieve their frequently advertised "rooms under" rate (currently "under £38"). Travelodge usually manage to undercut the price of competitors in the local area so provide a service if cost is the absolute priority.”

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Posted 1 year ago

“Stopped hear twice just outside Centre good parking room ok clean just one thing soap despeñaré in my room was not working no soap coming out of it had a look opened it up it was black bright . Never been cleaned in year they must see this if they ever put refill in it .”

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Posted 1 year ago

“It’s ok no restaurant on site,stuck in the middle of nowhere. Clean but needs updating. Premier inn for me I’m afraid”

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Posted 1 year ago

“This review is about the web site and the booking process since I didn’t travel yet. I don't know why my account is set up as if I lived in the UK, I live in Spain and it was impossible to me to change the location, so I finally book my reservation without login in. The other thing is that the first payment method didn’t go through and when I wanted to enter another one, I had to fill all of the information again.”

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Posted 1 year ago

“Bit disappointed when when website says “from £69.99” then when you click on the hotel the cheapest price is over £90. Something not quite right here…”

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Posted 1 year ago

“The lady on the reception could not have been more helpful. The breakfast box was good value. The carpet in the room was not very clean, nor was the en suite. The lift worked to start with but there then was not working.”

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Posted 1 year ago

“Enjoyed stay ,staff were lovley,shame no facilities for breakfast or evening meal ,as on the sign said bar and grill.so unfortunately either had to drive some were or pay high prices at the service area ,lodge it's self could do with revamp very tired looking inside and out”

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Posted 1 year ago

“Unfortunately I am disappointed with the travelodge room. The bed and room were OK but the shower is not positioned properly. The shower curtain does not stop or eleviate the water from running onto the floor. There was a very big puddle on the floor. I had to place a towel on the floor to soak it up. If I hadn't realised when I got out the shower, anything could have happened to me! To pay £83.99 for the night was far too much.”

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Posted 1 year ago

“The room was too small. No side units next to the bed. The coffee was awful. No room service.”

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Posted 1 year ago

“Website slow to load and not due to our Wi-Fi. Looking forward to trying Travelodge after many years as last experience not pleasant.”

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Posted 1 year ago

“The room was clean and the staff helpful. The food was fine - nothing 5* but fine to fill you up after a long day at work. I found the pillows too firm for my liking, the traffic noise woke me at 5.00 a.m. but that is because I live in the countryside where there is no traffic! The hallways were in serious need of cleaning but generally, it is reasonable value for money.”

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Posted 1 year ago

“Convenient to ferry port with parking”

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Posted 1 year ago

“Expensive rooms when they know that there’s events on locally. Prefer Premier Inn, but we’re already booked.”

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Posted 1 year ago

“Hotel good location staff super nice Breakfast was horrendous though waited 20 mins for bacon hot buffet breakfast inedible total waste of money one staff doing reception and breakfast poor girl was run ragged , didn’t bother next morning with breakfast had cereal on last day and don’t offer refund for bad food”

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Posted 1 year ago

“Prices fluctuate greatly & having not being able to book on one day due to not being paid went to book the next and the price had increased dramatically”

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Posted 1 year ago

“I have just one feedback about booking process. I wanted to book breakfast for 2 audits and 2 kids. Even though kids can eat free it didn’t allow me any options and showed charged amount for 4 persons. At the end I had to book with out breakfast.”

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Posted 1 year ago

“Pay commission”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews