Traveloka Reviews

Name: Traveloka
Rating: 3.60

3.6 Rating 405 Reviews

64 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used Traveloka a couple of times, and while I appreciate the wide selection of hotels and flight options, there are a few areas that could be improved. For instance, customer support took longer than expected to resolve an issue with one of my bookings. That being said, they did eventually help me out, and the app itself is very easy to use. I’ll continue to use it for my future trips but hope they can improve the response time for customer service.”

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Posted 3 months ago

“What stands out the most about using Traveloka is how easy it makes planning my entire trip. From flights and hotels to car rentals and local activities, everything I needed was in one place. I recently booked a holiday package, and it was so simple to manage everything together. The support team was also quick to assist when I needed changes to my booking. For travelers seeking convenience and efficiency, this service is a must-try!”

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Posted 3 months ago

“Traveloka has been a lifesaver for me on multiple occasions. I’m not the best at planning trips in advance, and Traveloka always helps me find last-minute deals on flights and hotels. Their platform is straightforward, and I love how they integrate everything from flights, hotels, to activities at the destination. It's really a one-stop solution for all my travel needs. Never had any major issues, and the prices are competitive. Keep up the good work!”

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Posted 3 months ago

“I’ve been using Traveloka for a few months now, and I’m generally very satisfied with their service. I like that they offer various payment options, including ""PayLater,"" which has come in handy a few times. The deals on flights and hotels are often cheaper compared to other platforms. However, the app could be a little faster when loading search results. Overall, it's a reliable choice for travelers looking for convenience and savings.”

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Posted 4 months ago

“Traveloka has made my life so much easier when it comes to booking fl9ght and hotels”

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Posted 4 months ago

“just about a week back I used Traveloka on my way to Bali flying out of Milan, Italy and was quite taken aback at how many alternatives were available at such competitive prices. One thing that the app does very well is comparing various airlines plus their schedules - hence it is the ultimate destination for any traveler seeking budget options to explore. However, everything changed for me when there was a problem with my reservation. I reached out to Traveloka's customer support via their in- app chat several times but was kept on hold forever without getting any assistance.”

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Posted 4 months ago

“I used the Traveloka app to book a surprise trip for my parents from San Francisco to Honolulu recently, and let me tell you, it has been an amazing experience. Finding the right flights and pricing options with this application was much easier as a result of its neat yet simple interface while payment was seamless. When my parents landed at the airport, they got a special welcome note from Traveloka, which was a wonderful surprise for them. Via the "Search by Interest" feature on Traveloka we found out amazing things that only people in Hawaii do, like cultural Hawaiian luau or snorkelling at an untouched coral reef.”

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Posted 4 months ago

“Traveloka is the best travel booking site that I can recommend leave no mention of the date change, cancellation or refund. In my recent trip from Bangladesh to Thailand, there were no sudden charges because of their well-known prices. This app has an outstanding interface through which customers get to find better deals and handle their reservations in an easier way. I really love when customers can search, peruse through different airlines' costs and compare these rates against each other. They did a good job at booking and check-in process. I have been using Traveloka for several years already without facing any challenges at all. Just give it a try and you will be amazed at what this travel agency application can do!”

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Posted 4 months ago

“Terrible experience with these people. Tried to upload eticket for flight and the system could not find it. Took an extended period to check in at the airport as my booking did not exist. Currently trying to make contact now prior to my flight this afternoon to book extra luggage on. Again there is zero customer service and the system says my booking does not exist. I tried to communicate via live chat also however no one responded.”

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Posted 4 months ago

“So far pretty eazy to use and somehow the price for hotel in Bali is cheaper than other, I will continue to use it. Also a suggestion for customer service. it would be great to answer questions quickly.”

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Posted 4 months ago

“It offers me many great affordable packages and options. The app is easy to navigate too and I can easily book it for both my family or a group of friends. However found several old hotel but with nice picture, just a friendly reminder for you to double check on Google Maps”

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Posted 4 months ago

“I had a mistake in booking my hotel. I called Traveloka's customer service number for assistance. They were able to fix my problem under 24 hours. I was so relieved. They helped me again! Traveloka's customer support is top-notch! I apologise, Traveloka, for having you go through so much. Lesson learned Do not book hotels while sleepy! I will try booking flights with you next time!”

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Posted 4 months ago

“I added a review here on my tusrtpilot after traveloka has responded to my complaint, I appreciate this traveloka action”

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Posted 4 months ago

“Best app for travelling around Australia! Easy to use and has lots of useful features! As a student it really helps me, I would recommend it!”

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Posted 4 months ago

“I use Traveloka to book flights and hotels several times a year. The app is very easy to use, and I can quickly find deals that fit my budget. One of my favorite features is the price alerts, which help me monitor ticket fluctuations and make the best decision for my trip. I once had a slight problem canceling a ticket, but Traveloka's customer service was quick to respond and help resolve the issue. While not always perfect, my overall experience with Traveloka was positive and made my trip easier. I highly recommend this app, especially for those who travel frequently and need a complete and reliable platform.”

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Posted 4 months ago

“I have used Traveloka several times to book flight tickets and hotels, and have always been satisfied with their services. The booking process is easy, fast, and user-friendly. The app also has many helpful features, such as a wide selection of payment methods, travel reminders, and airfare notifications that can be adjusted to my budget.What I like the most is Traveloka's responsive customer service. When I had a problem with ticket cancellation, their team was quick to respond and provide a satisfactory solution. Plus, there are often interesting promos and discounts that make traveling more efficient. I highly recommend Traveloka for anyone who is looking for a practical, reliable, and complete ticket booking platform.”

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Posted 4 months ago

“I was disappointed with Traveloka's refund service. After canceling the ticket, I had to wait for days without any clarity on when the funds would be returned. Even after contacting customer service, the answers given were very general and did not provide concrete solutions. Traveloka must be more transparent and quick in handling the refund process so that users do not feel disadvantaged. I give a 5 rating here so that you can hear my complaint.”

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Posted 4 months ago

“Traveloka often promotes big discounts and attractive promotions, but unfortunately, many of these promotions cannot be used due to hidden and very confusing terms and conditions. This makes for a very poor user experience. Please be more transparent in providing information about promo terms and conditions, and ensure that promotions are actually usable without compromising user experience.”

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Posted 4 months ago

“Fast and efficient work, all of my needs available here in order to move or to travel. When the app sometimes crash or down, the team immediately fix the bug a few minutes later. Been using Traveloka since last year, and last time when I went from Bali to Melbourne 4 days ago.”

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Posted 4 months ago

“Waspada, Awas dan Hati-hati. Uang Refund utk konsumen ditahan oleh pihak Traveloka lebih dari 100 hari setelah pihak maskapai telah mengembalikannya. Traveloka selalu memberi jawaban dengan alasan "kewenangan ada pada pihak maskapai" padahal pihak maskapai telah selesai mengembalikan uang Refund. Jadi semua pelanggan harus selalu berwaspada penuh jika berurusan dengan masalah Refund. Jangan asal percaya pada pihak ! Harus selalu berkoordinasi dengan pihak maskapai !”

Helpful Report

Posted 4 months ago

Traveloka is rated 3.6 based on 405 reviews