Traveloka Reviews

Name: Traveloka
Rating: 3.67

3.7 Rating 394 Reviews

65 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Traveloka made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Traveloka 1 star review on 1st October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far pretty eazy to use and somehow the price for hotel in Bali is cheaper than other, I will continue to use it. Also a suggestion for customer service. it would be great to answer questions quickly.”

Helpful Report

Posted 1 month ago

“It offers me many great affordable packages and options. The app is easy to navigate too and I can easily book it for both my family or a group of friends. However found several old hotel but with nice picture, just a friendly reminder for you to double check on Google Maps”

Helpful Report

Posted 1 month ago

“I had a mistake in booking my hotel. I called Traveloka's customer service number for assistance. They were able to fix my problem under 24 hours. I was so relieved. They helped me again! Traveloka's customer support is top-notch! I apologise, Traveloka, for having you go through so much. Lesson learned Do not book hotels while sleepy! I will try booking flights with you next time!”

Helpful Report

Posted 1 month ago

“I added a review here on my tusrtpilot after traveloka has responded to my complaint, I appreciate this traveloka action”

Helpful Report

Posted 2 months ago

“Best app for travelling around Australia! Easy to use and has lots of useful features! As a student it really helps me, I would recommend it!”

Helpful Report

Posted 2 months ago

“I use Traveloka to book flights and hotels several times a year. The app is very easy to use, and I can quickly find deals that fit my budget. One of my favorite features is the price alerts, which help me monitor ticket fluctuations and make the best decision for my trip. I once had a slight problem canceling a ticket, but Traveloka's customer service was quick to respond and help resolve the issue. While not always perfect, my overall experience with Traveloka was positive and made my trip easier. I highly recommend this app, especially for those who travel frequently and need a complete and reliable platform.”

Helpful Report

Posted 2 months ago

“I have used Traveloka several times to book flight tickets and hotels, and have always been satisfied with their services. The booking process is easy, fast, and user-friendly. The app also has many helpful features, such as a wide selection of payment methods, travel reminders, and airfare notifications that can be adjusted to my budget.What I like the most is Traveloka's responsive customer service. When I had a problem with ticket cancellation, their team was quick to respond and provide a satisfactory solution. Plus, there are often interesting promos and discounts that make traveling more efficient. I highly recommend Traveloka for anyone who is looking for a practical, reliable, and complete ticket booking platform.”

Helpful Report

Posted 2 months ago

“I was disappointed with Traveloka's refund service. After canceling the ticket, I had to wait for days without any clarity on when the funds would be returned. Even after contacting customer service, the answers given were very general and did not provide concrete solutions. Traveloka must be more transparent and quick in handling the refund process so that users do not feel disadvantaged. I give a 5 rating here so that you can hear my complaint.”

Helpful Report

Posted 2 months ago

“Traveloka often promotes big discounts and attractive promotions, but unfortunately, many of these promotions cannot be used due to hidden and very confusing terms and conditions. This makes for a very poor user experience. Please be more transparent in providing information about promo terms and conditions, and ensure that promotions are actually usable without compromising user experience.”

Helpful Report

Posted 2 months ago

“Fast and efficient work, all of my needs available here in order to move or to travel. When the app sometimes crash or down, the team immediately fix the bug a few minutes later. Been using Traveloka since last year, and last time when I went from Bali to Melbourne 4 days ago.”

Helpful Report

Posted 2 months ago

“Waspada, Awas dan Hati-hati. Uang Refund utk konsumen ditahan oleh pihak Traveloka lebih dari 100 hari setelah pihak maskapai telah mengembalikannya. Traveloka selalu memberi jawaban dengan alasan "kewenangan ada pada pihak maskapai" padahal pihak maskapai telah selesai mengembalikan uang Refund. Jadi semua pelanggan harus selalu berwaspada penuh jika berurusan dengan masalah Refund. Jangan asal percaya pada pihak ! Harus selalu berkoordinasi dengan pihak maskapai !”

Helpful Report

Posted 2 months ago

“There are too many advertisements and promotional pop-ups in the Traveloka app that appear constantly and annoyingly. This makes the experience of searching for tickets or hotels uncomfortable. The app should focus more on user convenience, not making users feel like they are in a night market with promotions popping up everywhere. Reduce the number of adverts and pop-ups to improve user experience.”

Helpful Report

Posted 2 months ago

“Well done, so fast and efficient. Traveloka helps my itinerary trip by providing flight, hotel, and ticket destinations from all around the world. But, sometimes the app crash when I try to enter the payment. Minor improvement about the system.”

Helpful Report

Posted 2 months ago

“I had a problem when try to book a hotel from Traveloka, but the customer service always helped me to solve my problem. Fortunately, after 2 days my problem solved and I am satisfied with the customer service sector in Traveloka. Many thanks to mr. Kevin to solve my problem.”

Helpful Report

Posted 2 months ago

“I finally had a chance to review this company that I've been used in the last 2 flights and hotels. Overall, the process was good, there was no delay or customer service problem in me. But, one thing that makes me wonder was why the notifications in the app so spamming? I had to turn the notification off because of the spam or promos notification. Please keep our privacy transparent.”

Helpful Report

Posted 2 months ago

“Good price for flight price, hotel and a destination ticket. It's definitely worth it to try since Traveloka offers a lot of discount, their customer service was fast respond. Overall, I am recommendating Traveloka for your itinerary travel. When I was in Bali 6 days ago, I booked a ticket to GWK (Garuda Wisnu Kencana) Bali and I was surprised that the price was so affordable. In the locket, we have to pay 150k rupiah. But in Traveloka you could afford it on 120k with a discount. Thanks!”

Helpful Report

Posted 2 months ago

“I recently returned from Vietnam, spent two weeks over there, booked 4 flights and a bunch of hotels through Traveloka while I was there. A lot of them last minute. Didn't have any issues at all so not sure why there is so many negative reviews. The pricing on Traveloka was often quite a bit cheaper than other platforms. Will continue to use and from my experience with this trip and others where I've used Traveloka I really haven't had any problems and have saved a lot of money.”

Helpful Report

Posted 2 months ago

“What a trustworthy company that help me travelled through southeast Asia! Traveloka is a good travel agency app your tourism exploration needs i have been using traveloka since 2021.”

Helpful Report

Posted 2 months ago

“I amazingly surprised by how cheap the price from Traveloka. I travelled from Bali to Jakarta with only 50 dollars which saved my financial. Traveloka's design also satisfy me when I try to enter the app and it was smooth.”